Primary Role Focus
Responsible for ensuring the customer is receiving full time support from operations and the Field Specialists complete projects efficiently, accurately and safely through the proper distribution of projects and deployment of employees and resources.
Reports International Operations Manager.
Key Tasks and Responsibilities
Receive proposals from the Technical Sales - Kuwait, Safety and engineering Teams and distributes accordingly to the field specialists
Receive service requests directly from client locations, follows up with the assigned salesperson and distributes accordingly
Coordinate with sales and engineering to ensure tool availability and identify potential project constraints and/or priorities
Organize Field Specialists deployment to maximize efficiencies, promote employee development, ensure safety and balance workloads
Implement and improve all processes related to logistics in the workshop to execution of the job.
Collaborate with the Sales Team and International Operations Manager if a project proposal requires changes
Review field tickets and paperwork to ensure accuracy
Aid clients and field specialists in problem solving and provide feedback to the appropriate manager
Participate in the NCR and FTR process and provide input to the appropriate manager and/or engineer
Promote and introduce Packers Plus safety requirements to follow the company objectives
Ensure training and (re) certifications for all Field Specialist are completed for Kuwait work requirements
Enforce safety standards and ensure a safe work environment including participating in daily safety meetings
Work and coordinate with Inventory manager to ensure accuracy and compliance on quality documentation and tracking.
Independently host technical presentations to Support Product lines with Operations.
Position Requirements
Experience and Skills
10 years’ experience in a field and workshop environment
Previous Oil and Gas experience required
Field knowledge required
Education and Training
High School Diploma – preferred
Must be fluent in English, Arabic fluency preferred
Physical, Business and Safety Requirements
First Aid, CPR, H2S, WHIMIS and Extended periods of driving
24/7 on-call schedule
Ensure Health passport is current (vaccinations are up to date)
Competencies
Packers Plus Values
Customer intimacy
Operational excellence
Innovation
Role Competencies
Adaptability
Communication Skills
Strong Understanding of Anti-Bribery Laws/FCPA
Strong mathematical skills
Technical/Functional Job Skill/Knowledge
Project Management
DETAILS TO REGISTER FOR THIS JOB:
https://packersplus.applytojob.com/apply/OnVy2W446n/Operations-Lead-Kuwait?source=LILI
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
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