We need a Technical Operations Management Team Lead
The Technical Operations Management Team Leader is responsible for leading and managing the Site Reliability Engineering team to ensure the availability, performance, and reliability of all digital platforms. The role oversees monitoring operations, observability strategy, automation initiatives, and incident management, while driving continuous improvement and aligning technical capabilities with business objectives.
Responsibility:
Lead and manage the SRE team to ensure effective monitoring, observability, and reliability practices across all digital channels.
Own and govern the Dynatrace platform, ensuring optimal utilization, standardization, and continuous improvement.
Define, implement, and evolve the observability strategy in alignment with business and technology goals.
Oversee monitoring operations for applications, infrastructure, and digital platforms (e.g., mobile apps and websites).
Ensure the development and standardization of dashboards, alerts, and business KPIs across all services.
Drive automation initiatives (e.g., auto-remediation, alert optimization, workflow automation) to improve efficiency and reduce manual effort.
Ensure full observability coverage for all new services, features, and system integrations.
Lead performance monitoring and optimization efforts to enhance system stability and user experience.
Oversee integrations between monitoring tools and other enterprise systems.
Establish and enforce best practices, standards, and governance for monitoring and incident management.
Ensure effective root cause analysis (RCA) practices and follow-up actions to prevent recurrence.
Monitor and report on system performance, availability, and reliability metrics.
Ensure proactive identification of risks, issues, and performance bottlenecks.
Validate and approve monitoring configurations, alerting strategies, and dashboard designs.
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies, Group policies and report any information/physical security breaches, non-compliance gaps or incidents to the supervisor/manager immediately
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&S management system that eliminates hazards and minimizes OH&S risks (including system deficiencies), take advantage of OH&S opportunities and addresses OH&S management system nonconformities associated with its activities to all youth .
Skills:
Manage team workload, priorities, and resource allocation to ensure service reliability and operational efficiency.
Provide technical guidance, coaching, and mentorship to team members.
Set performance objectives and conduct regular evaluations for team members.
Collaborate with development, infrastructure, and business teams to ensure alignment and effective communication.
Operating Systems & Infrastructure Awareness
Troubleshooting & Root Cause Thinking
Intermediate - Networking background
Intermediate - Programming and development (Java script, React, React Native …etc.)
Intermediate - SQL/ PLSQL
Education Level & Major: Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a any related field.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.zain.com/vacancy/175393?ChannelID=3140
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
BUT, no one showed us how to actually do it.
Till Now!
Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.
If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.
Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.
You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.
Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumé/CV.
Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.
So, what is the Meaning of Lionify?
To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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