Middle East Jobs, Careers, Vacancies: Customer Support Jobs

Showing posts with label Customer Support Jobs. Show all posts

Customer Support Specialist, Ajman, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Position Summary

As a Customer Support Specialist, you will be responsible for assisting customers with inquiries, resolving issues, providing product and service information, and ensuring a seamless customer experience across multiple communication channels. You will work closely with internal teams to ensure customer concerns are addressed promptly while identifying opportunities to improve customer satisfaction and retention.

This role requires excellent communication skills, empathy, problem-solving abilities, and a strong commitment to delivering exceptional support.

Key Responsibilities

Customer Support

Serve as the primary point of contact for customer inquiries via email, live chat, phone, and social media.

Respond promptly and professionally to customer questions regarding products, services, subscriptions, billing, and account management.

Resolve customer complaints efficiently while maintaining a positive customer experience.

Escalate complex issues to the appropriate departments when necessary.

Follow up with customers to ensure complete resolution of issues.

Customer Relationship Management

Build and maintain strong relationships with customers through personalized support.

Maintain detailed and accurate customer records using CRM software.

Track customer interactions and update support tickets accordingly.

Identify recurring customer concerns and recommend improvements.

Product Knowledge

Develop a comprehensive understanding of PulseMediaNL's products and services.

Educate customers on available features, best practices, and solutions.

Stay updated on new product releases, service updates, and company policies.

Technical Support

Assist customers with basic technical troubleshooting.

Guide users through account setup, onboarding, and platform navigation.

Coordinate with technical teams to resolve advanced issues.

Customer Experience Improvement

Collect customer feedback and communicate insights to management.

Identify opportunities to improve support processes.

Contribute to knowledge base articles, FAQs, and customer help resources.

Participate in customer satisfaction initiatives.

Administrative Duties

Document all customer communications accurately.

Meet response time and resolution time targets.

Prepare reports on common customer issues and support trends.

Maintain confidentiality of customer information.

Required Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred).

2+ years of experience in customer service, customer support, or client success.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building abilities.

Ability to multitask and prioritize in a fast-paced environment.

Exceptional problem-solving and conflict resolution skills.

Strong attention to detail.

Ability to work independently and collaboratively.

Customer-first mindset with a positive attitude.

Preferred Qualifications

Experience supporting digital marketing, SaaS, or media services.

Familiarity with CRM platforms such as HubSpot, Salesforce, Zendesk, or Freshdesk.

Experience with live chat software.

Knowledge of social media platforms and digital marketing terminology.

Basic technical troubleshooting skills.

Experience handling billing or subscription inquiries.

Required Skills

Technical Skills

CRM software

Microsoft Office Suite

Google Workspace

Live Chat Platforms

Ticketing Systems

Basic troubleshooting

Email management

Data entry

Soft Skills

Excellent communication

Active listening

Empathy

Patience

Critical thinking

Problem-solving

Time management

Organization

Adaptability

Team collaboration

Professionalism

Attention to detail

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://zimyo.work/recruit/career/details/Mjg0MTQ%3D/NzUyNg%3D%3D?UTM_SOURCE=LinkedIn

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.

Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.

BUT, no one showed us how to actually do it.

Till Now!

Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.

If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.

Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.

You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.

Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumé/CV.

Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.

So, what is the Meaning of Lionify?

To Do Everything it takes…to find your DREAM JOB.

Navigate here: https://lionify.ai/

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Read the recommendations our customers have given us, on my LinkedIn profile.

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Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...

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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html

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Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

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Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

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Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

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Submit your CV here, as well:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banner's below...

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!

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Sr. Associate, Customer Service, Jeddah, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Sr. Associate, Customer Service,

Senior Customer Service Specialist

Location: Jeddah, KSA

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Senior Customer Service Specialist supporting our Customer Operations team in Saudi Arabia, you will play a key role in delivering an exceptional customer experience by managing order processing, customer inquiries, and operational support across our Vision Care and Surgical franchises. You will collaborate closely with customers, commercial teams, distributors, warehouse, finance, and supply chain partners to ensure seamless order-to-invoice execution and service excellence.

Please note: Saudi Nationality and an English CV are required for this role.

In this role, a typical day will include:

Managing customer orders across multiple channels, including customer and government portals.
Monitoring and resolving order issues, backorders, billing queries, returns, and disputes.
Acting as the key liaison between customers and internal stakeholders to ensure timely issue resolution.
Managing Salesforce queues and ensuring service level commitments are met.
Preparing operational reports, dashboards, and performance updates.
Supporting process improvement initiatives and system enhancements.
Ensuring compliance with quality, regulatory, and company standards.

WHAT YOU’LL BRING TO ALCON

Education:

Relevant tertiary qualification or equivalent experience.

Experience:

3+ years of experience in Customer Service, Customer Operations, or Order Management.
Experience within FMCG, Healthcare, Pharmaceutical, or Medical Device industries is preferred.
Proven experience managing end-to-end order-to-invoice processes.

Technical Skills:

Strong SAP knowledge, particularly in Order-to-Invoice (OTI) processes.
Advanced Excel and Microsoft Office skills.
Experience with CRM or case management systems is an advantage.

Behaviors & Competencies:

Fluency in English and Arabic.
Customer-focused with strong communication skills.
Ability to prioritize, problem-solve, and work independently.
High attention to detail and strong sense of ownership.
Collaborative, resilient, and results-driven.

HOW YOU CAN THRIVE AT ALCON

Make a direct impact on customer satisfaction and patient outcomes.
Join a collaborative team focused on continuous improvement and operational excellence.
Develop your expertise within a global healthcare leader.
Grow your career in an environment that values innovation, learning, and professional development.

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://alcon.wd5.myworkdayjobs.com/en-US/careers_alcon/job/Jeddah-Saudi-Arabia/Sr-Associate--Customer-Service_R-2026-47750?codes=IND

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Customer Service Representative, Fujairah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description

Ready to Be the Voice of the UAE’s Most Exciting Digital Bank?

Are you a proud Emirati looking to make a real impact? Do you enjoy helping others, solving problems, and representing your community with pride and professionalism? If so, we’d love to welcome you to the team at Wio Bank.

We’re looking for Customer Service Agents (UAE National) to be the first point of contact for our customers—supporting them across their day-to-day banking needs and ensuring they experience service that’s fast, friendly, and future-focused.

🛠️ What You’ll Be Doing:

🔹 Customer Support & Interaction

Respond to customer inquiries via phone, chat, email, and app with clarity, empathy, and speed.

Help customers navigate our digital banking platform—from setting up accounts to managing services.

Be a champion of the Wio experience by delivering seamless, professional support.

Escalate any complex issues to the right teams and follow through until resolution.

🔹 Service Excellence

Keep customer records and service logs updated and accurate.

Monitor feedback and identify opportunities to enhance our support experience.

Educate customers on new features and guide them through app-based journeys.

🔹 Process Collaboration

Work closely with internal teams to ensure service quality, operational efficiency, and customer satisfaction.

Contribute ideas to improve our tools, systems, and service processes.

🎓 What You’ll Bring:

✅ UAE National with a Bachelor Degree

✅ 1–3 years of experience in a customer service or client-facing role.

✅ Excellent communication skills in both Arabic and English.

✅ A passion for technology, innovation, and helping others.

✅ A positive attitude, willingness to learn, and commitment to growing your career.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://mywio.darwinbox.com/ms/candidatev2/main/careers/jobDetails/a6a3515eb2a493?job_portal_name=a658d6abb6414e

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Renewals Manager, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Renewals Manager,

MEET THE TEAM

Join the Renewals team within Cisco's Customer Success organization—one of our fastest-growing and most diverse sales teams. We are committed to driving profitable growth by connecting customers with transformative Cisco solutions. Our award-winning, creative, and flexible environment empowers team members to excel and adapt quickly to market changes while giving back to local communities. The team collaborates closely with Renewals Specialists, customers, partners, and cross-functional groups such as sales, engineering, marketing, and operations. Early and ongoing engagement with customers and partners—often starting over a year before renewal—is key to addressing technology challenges, mitigating risks, and enhancing the product experience. By building strong relationships and understanding business priorities, we ensure alignment with the Customer Experience (CX) and recurring revenue strategy.

YOUR IMPACT

Champion customer value by managing a portfolio of Cisco renewal contracts for products and services. Collaborate with customers, partners, and cross-functional Cisco teams to understand client objectives and develop strategies that ensure timely contract renewals. Analyze and enhance processes to minimize financial attrition and mitigate renewal risks. Be responsible for quote creation and contract negotiations to drive successful outcomes for both customers and Cisco. Develop win-back strategies for inactive customers, contributing to increased retention and growth within your assigned accounts.

Key Responsibilities:

Lead the renewals sales process for end customers across Cisco's recurring offer portfolio—including software subscriptions and support services—to ensure on-time renewals and maximize ARR retention and expansion.
Develop and execute comprehensive renewal strategies aligned with customer-specific timelines, purchasing structures, and contractual models, while coordinating cross-functional resources to address renewal risks.
Validate customer installed base, adoption status, and contractual arrangements by using account team knowledge, Renewal Specialist expertise, data insights, and supporting functions.
Apply Renewal Plays to support revenue retention, offer migration, contract co-termination/consolidation, and identify expansion opportunities for collaboration with account managers, specialist sales teams, and channel partners.
Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies to ensure integrity of renewal agreements within broader commercial deals.
Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements, quote availability, and ordering arrangements.
Collaborate with Cisco sales teams and channel partners in both commercial and long-tail market segments, maintaining alignment to accounts and territories based on Available to Renew (ATR) thresholds.
Develop and implement win-back strategies for inactive customers.

Minimum Qualifications

5 years of relevant experience in Customer Experience (CX), with a focus on renewals and/or customer success within the Saudi Market.
5 years of experience working with partners across the MEA-TRC region, with a preference for those knowledgeable in the Saudi market.
At least 5 years of practical experience engaging with customers specifically within the Saudi market.
Based in Riyadh, KSA, with fluency in both Arabic and English.

Preferred Qualifications

Outstanding communication skills, both written and verbal, with ability to build and nurture new relationships.
Demonstrated ability to develop customer-facing value propositions and renewal strategies that drive revenue retention and expansion
Knowledge of Cisco's product portfolio, particularly software subscriptions, support services, and networking solutions
Strong cross-functional collaboration skills with ability to orchestrate resources across sales, finance, legal, and operations teams
Analytical capabilities with experience leveraging data insights to identify renewal risks and opportunities
Proficiency in Salesforce and Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
Possession of at least one preferred industry certification, such as ITIL, PMP, COBIT, or Six Sigma

Hours of work: 48 hours per week
Benefits: Healthcare and Insurance, Employee Stock Purchase program, Flexible Spending Benefit, Flex and Schooling Allowances and many more.
Application start and end date: Starting 3rd of July for approx. 4-6 weeks

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.cisco.com/global/en/job/2017235?utm_source=indeed&utm_medium=organic

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Customer Support Specialist, Ajman, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Sr. Associate, Customer Service, Jeddah, KSA

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Customer Service Representative, Fujairah, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Renewals Manager, Riyadh, KSA

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Popular Posts

ATS CV

90% of Job Seekers Make This Mistake (Are You One?)