Showing posts with label Call Center Jobs. Show all posts
Showing posts with label Call Center Jobs. Show all posts

Assistant Manager, Call Center, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need an Assistant Manager, Call Center, 

Assistant Manager, Call Center
(21096)


A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.


The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.


Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

About the Role

Do you enjoy working in a fast-paced environment handling all aspects on guest needs? Are you passionate about hospitality and service and are driven to ensure world leading service is delivered in every guest interaction?


As an Assistant Manager, Call Center you will be responsible for assisting the Manager, Call Center in managing all aspects of the daily operations of the Call Center. The role requires auditing, planning, analyzing, training, and reporting to ensure the customer experience is continuously enhanced to meet the highest levels of guest service per resort standards. The ideal candidate must be an excellent communicator and able to evaluate the service delivery to ensure the highest levels of product knowledge and be able to provide factual tangible feedback to enhance the guest experience.


About You

A successful candidate should hold a bachelors’ degree along with a passion for training and extensive knowledge of Call Centre operations with a proven history of driving and motivating large teams toward service excellence. We are looking for someone who has a minimum of 2 years in a similar position within the luxury Five Star property, have excellent verbal and written communication skills and thrive on working in a face paced team environment.


We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.


With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.



DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


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Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

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Join the Fastest Growing Job Group on LinkedIn:

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Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

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Telephone Operator, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Telephone Operator

Join our extraordinary world!

Distinguished design, superlative style, warm and genuine service make this Luxury & Lifestyle Collection truly unique and special.

With the strategic rapid growth of our luxury brands in Qatar at IHG Hotels and Resorts, we are looking for a Telephone Operator with luxury and lifestyle brand hotel experiences to join our team at Kimpton Doha.

Just a stone’s throw from the many favorite sights of the Qatari capital, the hotel will welcome guests and locals to experience its 283 guest rooms, including suites and serviced apartments, and to enjoy a multitude of unique dining options.

Your role will be included but not limited to:

  • Handle all incoming and outgoing calls professionally and courteously.

  • Record and coordinate guest wake-up calls accurately and on time.

  • Assist guests with international calls, directory enquiries, and general telephone requests.

  • Page guests and staff members in coordination with the relevant departments.

  • Handle guest requests and complaints promptly while maintaining guest privacy and confidentiality.

  • Maintain accurate daily records, logbook entries, hotel information, and airline schedules.

  • Promote hotel services and facilities while ensuring the cleanliness and proper operation of the work area.

Required Skills:

  • Minimum 1 year of experience in a similar Telephone Operator or hotel position.

  • Good verbal and written communication skills in English.

  • Knowledge of Arabic is an advantage, with the ability to communicate with Arabic-speaking guests preferred.

  • Excellent telephone etiquette and customer service skills.

  • Strong interpersonal skills with a professional and friendly attitude.

  • Good computer and business center equipment skills.

  • Ability to work efficiently under pressure while maintaining guest confidentiality and attention to detail.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.


DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²
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Front Office Manager - Healthcare & Call Centre, Fujairah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

1. Job Summary
The Front Office Manager (Healthcare & Call Centre) oversees daily patient reception operations and the centralized call centre. This role ensures a seamless patient journey from initial phone inquiry to clinic checkout. The manager leads front-desk and agent teams to deliver high-quality patient service, optimize appointment scheduling, and maintain strict compliance with U.A.E healthcare regulations.

2. Responsibilities
Front Office & Patient Experience

Supervise daily front-desk operations, patient registration, and checkout processes.
Minimize patient wait times at reception through efficient queue management.
Resolve patient complaints professionally to maintain high satisfaction scores.
Ensure accurate collection of co-payments and daily financial reconciliation.
Oversee medical insurance verification and eligibility checks at the front desk.
Call Centre Operations

Manage call centre agents to achieve service level agreements (SLAs).
Monitor daily call metrics, including average handling time and abandonment rates.
Implement strategies to reduce patient no-show rates and maximize booking conversions.
Develop call scripts to maintain consistent, professional telephonic communication.
Coordinate agent schedules to ensure adequate phone coverage during peak hours.
Team Leadership & Compliance

Train, mentor, and evaluate front-desk staff and call centre agents.
Enforce compliance with U.A.E health authorities (DHA, DOH, MOHAP) regarding patient data.
Maintain accurate records within the hospital system and CRM.
Collaborate with clinical teams to streamline patient flow and scheduling.
3. Requirements & Qualifications
Experience: Minimum 3-5 years of healthcare front-office management experience in the U.A.E.
Specialized Skill: Proven background supervising call centre operations or centralized booking systems.
Knowledge: Strong understanding of U.A.E medical insurance models and local healthcare regulations.
Systems: Proficiency in hospital systems and call centre software.
Languages: Excellent command of English, Arabic language skills are highly preferred.




DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://fngcorporate.ae/jobs/front_office_manager.php


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²
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Tele Sales Executive, Al Farwaniyah, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Tele Sales Executive,

Accountabilities

Customer:
  • Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
  • Ensure that a high level of professional rapport is developed and maintained with all customers
  • Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
  • Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
  • Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
  • Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.

Internal:
  • Liaise with every department that is responsible for customers

Process:

  • Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers
  • Monitor credit issues and liase with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected
  • Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring
  • Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently
  • Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues early

Skills / Qualifications


Problem Solving:

  • There will be many issues that need resolving. Potential customers will have price and service objections that will need to be resolved in order to secure the business.
  • There will also be service issues, billing queries, and other ad hoc problems that will arise.
  • The core function of a Tele Sales agent is to delight the customer by providing the highest possible level of service. This means that all problems must be handled in a fast, efficient and professional manner. In the cases where the agent cannot resolve the issue personally, there are always senior management available to assist.

Customer Orientation:

  • Is focused on identifying and meeting customer needs. Acts to establish a long term business partnership with internal and external customers.

Planning and Organizing:
  • Agents are responsible for planning their own calls cycles and daily calls. There is a set guideline for total calls and who must be contacted in a monthly period, but the way in which this is broken down to a daily level is the responsibility of the agent.
  • The planning and organization will be monitored by the Direct Channel Manager.

Decision Making
  • When negotiating rates and contracts, agents are authorised to offer a set range of contract prices. If there is a requirement to offer a higher level of discount to secure the business, then relevant management approval is required. The same applies to problem solving where FOC shipments, credit notes or other solutions are required.
  • In general, agents are encouraged to make their own decisions wherever possible, within the set guidelines.

Results Orientation
  • Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals.

Teamwork
  • Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.

Accountability
  • Acts responsibly. Can be counted on to keep commitments. Complies with DHL expectations, policies and procedures. Builds others' trust in own professionalism, integrity, expertise and ability to achieve results.

Communication Skills
  • Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style to the needs of others. Listens attentively and asks questions when needed to clarify information.

Self Management
  • Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.

Attention to Detail
  • Is thorough and complete in performing all aspects of the job. Stays focused on the details of the job, no matter how small. Checks and monitors work to ensure accuracy.

Experience

Essential:
  • Excellent verbal communication skills and interpersonal style
  • Excellent personal presentation, grooming and hygiene
  • Excellent organizational skills, including ability to prioritize workload
  • Ability to effectively contribute as a team member as part of a busy team
  • Proven ability to work under pressure in a fast paced, time sensitive environment
  • Demonstrated ability to use initiative/judgement to solve job related issues
  • Good understanding of DHL Network
  • Strong problem solving capability
  • Desire to get the job done
  • Passion to provide excellent Customer Service
  • Right first time philosophy
  • Telephone / Sales experience in a multi-national company with customer interface experience essential.
  • Driving license an advantage
  • 1 to 2 years of DHL experience (if transferred within)
  • Good command of English language; Arabic an advantage.
  • Excellent PC skills (MS Word & Excel)
  • Numerically literate
  • Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
  • Well developed communication & selling skills
  • Professional Telephone Behavior
  • Customer Services attitude (controlled temperament)
  • Dedicated, Hardworking and Enthusiastic
  • Flexible and prepared to work long hours
  • Reliable
  • Ability to work under pressure

Educational Qualifications:
  • Minimum Requirement of Bachelor's Degree

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²
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