We need a MEDICAL QUALITY MANAGER
To ensure Gulf Air's medical services are safe, high-quality, and compliant with NHRA and civil aviation requirements. The role oversees quality, compliance, and clinical standards across the medical centre.
Regulatory Compliance & QMS Management
Develop, implement, and update the AMC's Quality Management System in accordance with NHRA accreditation standards and civil aviation authority frameworks.
Strategic Planning: Align the center's operational growth strategies with Bahrain Civil Aviation Affairs (CAA) regulations and National Health Regulatory Authority (NHRA) healthcare standards.
Ensure all medical evaluations (Class 1, 2, 3, and Cabin Crew), OPS medical manuals, and aviation kits on aircraft comply with aeromedical regulations.
Act as the primary point of contact and host for external audits conducted by civil aviation authorities and healthcare accreditation bodies.
Auditing, Risk Management & CAPA
Schedule, execute, and document regular internal audits across clinical GP services, specialized aeromedical tracks, pharmacy, and laboratory departments.
Design and execute the center's master risk management framework to identify and eliminate clinical, operational, and data privacy hazards.
Identify operational bottlenecks, compliance gaps, and medical errors.
Lead Root Cause Analysis (RCA) investigations and manage the Corrective and Preventive Action (CAPA) program to prevent recurrence of errors.
Clinical Governance & Data Integrity
Oversee the calibration, maintenance, and quality control of all specialized medical equipment (e.g., audiometry, vision screeners, ECG machines).
Enforce strict data governance, ensuring pilot medical records and examination results are handled with absolute confidentiality and data security.
Enforce strict data governance, ensuring standard GP electronic health records are secure and are handled with absolute confidentiality.
Monitor and report on clinical quality indicators, patient satisfaction metrics, and turnaround times for medical certifications.
Incident Command: Convene the clinical review board to direct investigation procedures for severe medical errors, clinical anomalies, or patient complaints.
Regulatory Authority Liaison & Ultimate Legal Liability
Regulatory Shield: Serve as the official, legally accountable executive during complex institutional audits by the NHRA.
Licensing Security: Safeguard the center's official operating licenses by ensuring 100% compliance across all Class 1, 2, and 3 pilot medical certification pipelines.
Policy Enactment: Prepare and legally validate all internal standard operating procedures (SOPs), clinical guidelines, and healthcare safety policies as per NHRA requirements.
General Practitioner (GP) Care Quality & Oversight
Oversee the delivery of standard General Practitioner (GP) medical services, acute primary care, and routine health consultations within the center.
Ensure clinical guidelines, prescription safety protocols, and standard operating procedures (SOPs) for general practice are followed by all medical staff.
Manage patient triage systems, chronic disease management protocols, and primary care referral networks to optimize general patient care.
Training & Continuous Improvement
Train clinical staff, nurses, and Aeromedical Examiners (AMEs) on quality protocols, compliance updates, and standard operating procedures (SOPs).
Foster a culture of safety, open error reporting, and continuous clinical improvement across the entire facility.
EDUCATION / QUALIFICATIONS
Bachelor's degree of science nursing & Master of Science in Nursing degree, or an equivalent major in the related field.
Certifications: Train the Trainer, Triage instructor, Basic life support.
EXPERIENCE
Minimum of 6 years' experience in the related field.
JOB SPECIFIC SKILLS & ATTRIBUTES
Deep understanding of healthcare compliance, medical terminology, NHRA Diamond Accreditation, and basic familiarity with civil aviation medical standards.
Exceptional attention to detail, strong analytical problem-solving skills, and excellent cross-functional communication abilities.
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