Middle East Jobs, Careers, Vacancies: Travel & Tourism Jobs

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Contact Centre Agent, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Contact Centre Agent,

Job Description

Deliver exceptional customer support by attending to calls and providing first-call resolution, ensuring compliance with company standards and procedures. The role aims to optimize customer satisfaction while achieving individual revenue and service targets.

Key Responsibilities

First Call Resolution Handle customer enquiries and provide support for the Online Booking Engine (OBE), including reservations, ticket issuance, and re-issuance.
Customer Service Standards Maintain high-quality interactions across calls, emails, and queues to build customer confidence, satisfaction, and loyalty.
Revenue & Service Targets Consistently achieve individual performance goals, contributing to overall team and departmental success.
Process Improvement Support the adoption of new technologies and work methods to enhance efficiency and service quality.
Continuous Learning Stay updated on products, services, policies, and procedures; proactively enhance technical expertise.
Data Protection Safeguard customer and staff information, ensuring confidentiality and accuracy in all bookings.
Cross-Department Support Collaborate with other departments to ensure smooth operations and customer satisfaction.
Regulatory Compliance Adhere to company policies and legal requirements, including data privacy and protection.

Qualifications

Secondary Education: Minimum qualification required, ideally complemented with courses in reservation and ticketing.
Customer Service Background: 1–2 years of experience preferred, with at least 1 year in airline reservations or contact centre operations.
Contact Centre Knowledge: Understanding of workflows, processes, and customer interaction standards.
Reservation Systems: Basic knowledge of Sabre or other airline reservation systems is an advantage.
Communication Skills: Strong verbal communication abilities, with fluency in English and additional languages as required.
Technical Proficiency: High level of computer literacy and comfort with digital tools.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://jobs.smartrecruiters.com/EtihadAirways5/744000139920339-contact-centre-agent

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.

Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.

BUT, no one showed us how to actually do it.

Till Now!

Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.

If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.

Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.

You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.

Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumé/CV.

Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.

So, what is the Meaning of Lionify?

To Do Everything it takes…to find your DREAM JOB.

Navigate here: https://lionify.ai/

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Read the recommendations our customers have given us, on my LinkedIn profile.

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...

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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html

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Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

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Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

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Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

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Submit your CV here, as well:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banner's below...

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!

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IATA Trainer-Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

*Hiring – IATA Trainer-Qatar*

We are looking for an experienced IATA Trainer with relevant Aviation, Travel & Tourism industry experience and proven training, coaching, mentoring, or teaching experience.

*Training Areas:*
* Passenger Ground Services
* GDS Fares & Ticketing (Amadeus)
* Foundation in Travel & Tourism
* Airline Customer Service
* Airline Cabin Crew Training

Candidates with strong communication, presentation, coaching, and mentoring skills may share their CV and relevant certifications.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

WhatsApp: +974 3005 8021

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Senior Travel Consultant, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.
We need a Senior Travel Consultant

The GIT Consultant is responsible for driving consistent growth in Group Escorted Tour (GIT) sales by delivering high-quality travel advisory services for fixed departure itineraries. The role focuses on converting enquiries into confirmed bookings through effective selling, product knowledge, and use of the tour booking system.

Key Responsibilities

Sell online and offline international group tour and holiday itineraries on fixed departures including USA, Europe, Asia Pacific, Africa, and Australasia.
Present tour products confidently, highlighting key benefits and competitive advantages.
Identify, source, and convert new business leads to exceed assigned sales targets.
Communicate complete and accurate itinerary details to ensure high customer satisfaction and repeat business.
Adhere to KPI targets and CRM standard operating procedures to achieve margin and revenue goals.
Proactively manage and resolve travel-related issues that may impact customers’ tour plans.
Maintain a professional, persuasive, and composed approach that builds trust and reflects brand values.

Qualifications and Skills

Strong knowledge of outbound international tourism products and inbound tourism services is essential.
Experience handling VIP and or luxury FIT accounts is an added advantage.
Excellent written and spoken English is mandatory.
A degree in Travel and Tourism or relevant industry experience is preferred.
High attention to detail with a proactive and results-driven mindset.
Strong customer service, communication, negotiation, and closing skills.
Ability to perform effectively in a fast-paced environment as a motivated team player.
Travel Consultant: min 2-3 years (Required)

Salary and Benefits

Monthly salary range: AED 5,500 to AED 6,500, based on experience.
Attractive performance-based incentives.
Meals provided.
Incentive travel opportunities based on performance.
Employment visa and Emirates ID.
Medical insurance.
Other benefits as per UAE Labour Law.

Kindly submit your CV via https://www.afcholidays.com/careers

Job Types: Full-time, Permanent

Pay: AED5,500.00 - AED6,500.00 per month

Experience:

Travel Consultant: 2 years (Required)

Location:

Dubai (Required)

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://www.afcholidays.com/careers

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Jobs Information

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

DETAILS TO REGISTER FOR THIS JOB:

Ensure you use your ATS-friendly CV in PDF format:

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Contact Centre Agent, Abu Dhabi, UAE

Job Description

Qualifications

Additional Information

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

IATA Trainer-Qatar

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Senior Travel Consultant, Dubai, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Jobs Information

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Popular Posts

ATS CV

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