Desktop EUC L1, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Key Responsibilities:
 
Provide on-site and desk-side support services to end users.
Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC.
Complete incidents and requests within SLA in a pressurized environment.
Build, configure, and troubleshoot Install “Gold” image on customer PC and laptop applications and hardware components.
Ensure tickets are updated on a daily basis.
Support meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
End-User Data backup and restoration when required in the course of a service incident.
Smart hands support for data center equipment as per required SLA (in specified locations)
As directed by CLIENT Tech support will assist in troubleshooting the data center devices
Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites
Import /Export tapes to the tape libraries as advised by CLIENT tech support.
Behavioral Skills Required:
The individual must have good customer-facing skills and be well presented.
Demonstrates independent and pro-active thinking
Builds effective relationships both within the team and across the business and Professional Services
Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. 
Must be able to work alone and unsupervised, taking the initiative when necessary.
Must be organized and prioritize work appropriately.
Fully vaccinated techs

Technical Skills & Experience Required:
Must have experience of using a call logging system.
Must have good working knowledge of Windows 7/10 and related Office applications.
Support experience of MACs would be beneficial
Knowledge of mobile devices, in particular Androids and iPhones
Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
Familiarity with Microsoft SCCM.
Ability to replace defective parts, as identified by CLIENT.
Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable
Excellent communications are mandatory in English and Local language
Desired Educational Requirements:
Completion of CompTIA certifications—e.g.A+, Network+, etc
Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc
Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC





DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://career.serviceglobal.com/jobs/desktop-euc-l1/jo-2606-38038


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Applicant Tracking System Correct Parsing

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Applicant Tracking System Incorrect Parsing

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Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)



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“AI


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Submit your CV here, as well:

Submit Your CV for GCC Jobs



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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040



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SOCIAL INITIATIVE:


We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


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It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!


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