Showing posts with label Airline Jobs. Show all posts
Showing posts with label Airline Jobs. Show all posts

Resource Allocator, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Resource Allocator,

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always ‘Fly Better.’ As one of the most recognised and admired brands globally, we’re driven by innovation and excellence. Join us as a Resource Allocator and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you’ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Resource Allocator you will need to maximise the utilisation of resources and provide a dynamic resource allocation plan by optimally allocating the key operational resources including manpower, equipment and facilities on the day of operation. Ensure that the allocation of resources is undertaken independently, without prejudice and in-line with the planned business needs, the dynamic real-time operational demands and the unscheduled customer requirements whilst achieving the targeted levels of the current Service Level Agreements. Provide an independent view regarding the most effective utilisation of all resources.

In this role you will:

  • Undertake the allocation activities in 3 phases:
    a. Pre-planning taking into account the expected demands, schedules and rostered resources, pre-plan the allocation of tasks 24-7 hours in advance of the shift as per agreed timetable and departments specifics.
    b. Shift allocation planning during the shift, prior and/or at the start of the appropriate shift, taking into account the actual availability of resources to include manpower, equipment and facilities, re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load.
    c .Real time, taking into account the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in line with the actual loads. Actively monitor the achievement of tasks and adapt the allocation plans as required due to differentials in actual time versus planned time taken to complete tasks. Effectively adapt allocation plans according to unscheduled demands such as delays.
  • Improve operational efficiency and productivity by utilising specialist knowledge of the decision support systems (including but not limited to the Resource Management System (RMS) Real-Time Control (RTC), Multi-Access Check-In System (MACS), Management Information System (OPERA) and any other IT system) to ensure that the most effective resource allocation plan is created, communicated and executed.
  • Actively work with the operational shift in-charge by providing expert advice, input and direction in order to respond to dynamic changes during the shift for example in cases of staff sickness or absence actively review allocation plans and make recommendations as to whether replacement or over-time is required. Undertake actions as agreed to update the administration section regarding staff non-attendance.
  • Effectively communicate the resource allocation plan to the resources either directly or via the operational shift in charge and continually monitor the progress of the assigned tasks to the resources.
  • Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.
    • Work as part of a team of resource allocators ensuring smooth handover to and from colleagues on shift duties and covering for other departments or areas as required. Monitor the effectiveness of the allocation to maximise the potential of the systems at hand and for on-going review and recommendations to the management team. Ensure that robust and effective resource allocation plans are in place and utilised during scheduled and unscheduled system outages.


SPECIFIC JOB ACCOUNTABILITIES:

  • Monitor the effectiveness of the allocation plan and continually feedback recommendations regarding roster solutions and resource engagement standards to the relevant resource planning team. Continuously keep up-to-date on the service and resource levels agreed by the departments through coordination with the relevant standards and procedures staff, line managers and supervisors. Increase effectiveness of staff allocation by continuously maintaining the qualification levels of staff on the master list within the system.
  • Maintain regular coordination and communication with resource planning and IT to ensure that the decision support systems deliver functional results and are configured in line with the operational needs. Keep up-to-date with all existing and new system functionalities for the systems relevant to the allocation function.
Qualification

To be considered for this role, you must meet the below requirements:

  • Should have completed 12 years of schooling or equivalent.
  • Have 5+ years experience in airport operations, cargo, warehouse, ground handling, logistics, or similar operational environment.
  • SkyChain / ASRS experience
  • At least 2 years in a supervisory role in a ground handling airline industry.
  • Previous experience in an operational resource allocation, shift management or overtime planning would be an advantage.
    • Advanced computer skills with an awareness of specialist applications, packages or programmes such as Resource Management Systems (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and/or Management Information System (OPERA).


Knowledge/skills:

  • Completion of Operational Training Courses would be advantageous i.e. dangerous goods handling.
  • Excellent analytical skills and ability to quickly respond to dynamic changes during the shift.

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers .


DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


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https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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Submit your CV here, as well:

Submit Your CV for GCC Jobs

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

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OCC Duty Manager, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Job Purpose

The OCC Duty Manager plays a central role in overseeing and coordinating the activities of multiple operational teams, ensuring the smooth and efficient operation of the Integrated Operations Control Centre (IOCC) during their assigned shift. They are responsible for monitoring flight status, identifying potential disruptions, implementing contingency plans, and making informed decisions to optimize operational efficiency, customer satisfaction, and cost-effectiveness in a multi-hub, multi-airline business model.


Key Result Responsibilities
Executes all Operational Control Center (OCC) tasks for flights within the Daily Flight Schedule during assigned duty periods, maintaining a proactive approach to operational excellence.
Acts as a focal point for resolving operational issues and conflicts that may arise within the IOCC during the assigned shift. Makes decisions to resolve disputes, coordinate solutions, and maintain a smooth flow of operations.
Manages the entirety of the company's flight schedules, handling all operational facets with precision and foresight.
Proactively organizes rerouting, rescheduling, or cancellation of flights, addressing both operational and commercial considerations, to optimize efficiency.
Communicates and collaborates with IOCC management and other departments, addressing facility inadequacies that may disrupt scheduled flights, prioritizing safety and operational continuity.
Takes the lead in initiating and monitoring emergencies, incidents, and accident responses, ensuring a swift and effective resolution.
Reports accidents and incidents promptly to IOCC management, facilitating a comprehensive and transparent response.
Exercises operational decision-making to restore operations during abnormal situations, conducting short delay analyses, aircraft and crew re-scheduling, diversions, and managing challenges such as adverse weather conditions, technical malfunctions, medical emergencies, and security threats.
Monitors and processes incoming messages from relevant authorities in the countries where the airline operates, ensuring compliance with operational regulations.
Monitors flight status and real-time operational data to identify potential disruptions, delays, or cancellations. Identify potential issues and develop contingency plans to minimize disruptions, maintain operational integrity, and protect the airline's reputation.
Oversee the allocation of operational resources, including aircraft, crew, and ground equipment. Make decisions regarding resource utilization, ensuring the right resources are deployed at the right time to optimize efficiency and minimize costs.

Key Result Responsibilities - Continued
Ensures clear & timely communication and collaboration with stakeholders across the organization, and external parties including airport authorities, air traffic control, and ground handling partners, to facilitate prompt and coordinated responses, maintain smooth operations and resolve any issues that may arise.
Continuously monitor fuel consumption and implement fuel-saving measures, optimize flight routes, altitudes, and procedures, balancing cost-effectiveness with safety and efficiency considerations.
Analyzes operational data and identify trends to suggest improvements, optimize processes, and enhance cost-effectiveness.
Documents operational incidents, disruptions, and decisions made during the shift, maintaining accurate and comprehensive records for future reference and analysis.
Ensures adherence to all applicable aviation regulations and safety standards while maintaining operational efficiency. Prioritizes the safety and well-being of passengers, crew, and ground staff while making informed decisions to minimize disruptions and delays.
Contributes to building a conducive working environment that is performance driven, engaged, and committed.

People Management:

Provides direction, coaching and guidance to team members for their career and professional development.
Creates a conducive working environment to build and sustain a performance driven, engaged, and committed team.
Ensures people management responsibilities are handled effectively in line with company procedures.

Qualifications (Academic, training, languages)

A bachelor's degree in aerospace, engineering, aviation operations, or a related field is required.
Knowledge of emergency response protocols and procedures, including incident and accident management in the airline context.
Understanding of meteorological principles and the ability to interpret weather forecasts and reports to make informed operational decisions.
Familiarity with navigational systems and technologies used in aviation for route planning, navigation, and communication.
Proficiency in Microsoft Office Suite and relevant aviation software, including crew management systems, flight planning tools, and operational data analysis.
In-depth knowledge of national and international aviation regulations governing flight operations, safety, and compliance in a multi-hub, multi-airline environment.
Knowledge of communication protocols within the aviation industry, including interactions with air traffic control, ground services, and other stakeholders.
Crisis Management: Understanding of crisis management principles and the ability to lead and coordinate responses to critical incidents.
Familiarity with decision-making frameworks and analytical tools for assessing and making critical decisions in time-sensitive situations.
Knowledge of global geography, airspace structures, and airport infrastructure to facilitate effective flight planning and management.
Understanding of aerospace industry operations, including flight planning, scheduling, crew management, and aircraft performance.

Work Experience
10+ years of progressive working experience in airline operations of which a minimum of 3 years’ experience in management role, preferably in a multi-hub, multi airline environment.
Ability to identify and assess operational risks, implementing strategies to mitigate potential issues and ensuring a proactive approach to risk management


DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.



πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²   πŸ‡§πŸ‡­   πŸ‡°πŸ‡Ό   πŸ‡¦πŸ‡ͺ   πŸ‡ΈπŸ‡¦   πŸ‡ΆπŸ‡¦   πŸ‡΄πŸ‡²

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


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Senior Ticketing Agent, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Senior Ticketing Agent

General Information

Ref #
235752
Location
Qatar-Doha
Job family
Corporate & Commercial
  • Closing Date: 2026-08-27

Description

About the role

In this role, you will be responsible to create reservations, quote fares and issue tickets as part of passenger handling at front office. Additionally, you will serve customers professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and take all possible measures to avoid loss of revenue.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

  • Creating reservations for passengers and handle customer requirement/request professionally ensuring minimum complaints
  • Arranging reservations and rerouting for using timetables, airline manuals, reference guides and tariff book
  • To issue tickets and EMDs quoting correct fare to reduce passenger complaints and debit notes
  • Calculate and process ticket refunds through system in line with station Finance Department procedures
  • Issuance of Electronic Miscellaneous Document (EMD) and ensure queues, visa updates, medical transaction and tariff inquiries
  • Handle processing of all kinds of rebates/discounted tickets and follow up / own offices sales report at the end of every shift


Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualification

About you

  • Bachelor’s degree or equivalent with at least 3 years of job-related experience
  • Excellent command of English language and influencing capabilities
  • Knowledge of computer applications under MS office
  • Strong influencing, negotiating and excellent relationship building skills
  • Preferably good command on Arabic language

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=235752



DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.qatarairways.com/global/JobDetail/Senior-Ticketing-Agent/66346?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed
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Applicant Tracking System Correct Parsing

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Applicant Tracking System Incorrect Parsing

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