We need a CUSTOMER SERVICES SUPERVISOR
To oversee & coordinate GHA staff in various customer handling areas at airport.
Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.Ensure efficient and adequate handling of transit passengers:
Passengers entitled for STPC are handled as per company procedure/policy.
Meals/refreshments provided to passengers as per company procedure/policy.
Direct passengers to their respective onward flight as necessary.
Ensure attending arrival flights as applicable, escort passengers requiring special handling.
Unaccompanied minors
Wheelchairs
Medical cases
Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable
ticipate contact with high yield passengers prior to check-in and extend necessary courtesy as requireD
dertake passenger's escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
Ensure accuracy of post flight and timely dispatch of messages.
Assist in trasfer loads to achieve OTP & no misconnections.
Assist in managing immigration formalities to gain customers convience & queue management.
Ensure aircraft documentations presented.
Passengers information list
Passengers manifest
General declarations
Assist in handling seating issues onboard aircraft with cabin crew & emphasis on smooth passenger's settling.
Hand baggage control at boarding point to ensure smooth & safe boarding.
Ensure timely communication with aircraft dispatcher for passengers related issues.
Offloadings
On loadings
Changes
Support in handling long delays resulting consequences of disruptions & misconnections to ensure maximum service recoveries are provided.
EDUCATION & TRAINING
OND or equivalent.
EXPERIENCE
Minimum 3 years of relevant experience.
DETAILS TO REGISTER FOR THIS JOB:
https://gulfairgroup.sniperhire.net/Vacancy/175144?ChannelID=3112
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Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

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Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
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Submit your CV here, as well:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...

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