Middle East Jobs, Careers, Vacancies

Command Center Administrator, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description

The Performance & Reporting Analyst is responsible for monitoring, analyzing, and reporting the operational performance of outsourced contact center partners. The role provides actionable insights through data analysis, dashboard management, and performance reporting to support service level achievement, customer experience improvement, and operational decision-making. The analyst acts as the "single source of truth" for all contact center performance metrics and supports leadership with timely, accurate, and insightful business intelligence.

Accountabilities

• Monitor daily, weekly, and monthly contact center performance across all vendor locations.

• Track key operational metrics and identify performance gaps.

• Drive vendors to manage interval level committed numbers and SLA

• Conduct root cause analysis for SLA misses and operational challenges

• Develop executive dashboards using Power BI, NICE CXone, Dynamics 365, and other reporting tools.

• Deliver hourly, daily, weekly, and monthly operational reports.

• Provide trend analysis on customer contacts, service levels, AHT, FCR, CSAT, and NPS.

• Generate insights into call drivers and customer behaviour trends.

• Produce vendor scorecards and benchmarking reports.

• Compare vendor performance across locations, channels, and markets.

• Track corrective action plans and performance improvement initiatives.

• Analyse customer behaviour and contact trends.

• Analyse call, chat, email, and social media contact drivers.

• Identify repeat contacts and process failure points.

• Provide recommendations for self-service, automation, and process improvements.

Qualifications

Bachelor’s degree

Experience

2–5 years of experience in contact center reporting, performance analytics, workforce management, and business intelligence.

Technical Skills

Power BI

Microsoft Excel (Advanced)

Power Query

Power Pivot

VBA (Preferred)

Workforce Management Systems (IEX, Verint, Aspect)

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://jobs.smartrecruiters.com/EtihadAirways5/744000138139918-command-center-administrator

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Applicant Tracking System Incorrect Parsing

And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.

Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.

BUT, no one showed us how to actually do it.

Till Now!

Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.

If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.

Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.

You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.

Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumé/CV.

Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.

So, what is the Meaning of Lionify?

To Do Everything it takes…to find your DREAM JOB.

Navigate here: https://lionify.ai/

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Read the recommendations our customers have given us, on my LinkedIn profile.

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...

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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html

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Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

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Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

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Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

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Submit your CV here, as well:

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banner's below...

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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!

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Manager- Corporate and International M&A Tax, Direct Tax, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description

We’re a large and growing professional services firm that still feels like a community. With over 76,000 professionals in more than 150 countries, we combine global scale with local expertise to help dynamic organizations unlock their potential for growth. We truly care about our colleagues, our clients, and the communities where we work and live.

Let us paint a picture for you

Imagine being part of a team that puts “we before me”, where flexibility is a mindset, and where you trust your colleagues to have your back.

Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you're steering discussions in a client meeting, tackling your fear of heights at the top of the Burj Khalifa or ziplining across Jebel Jais – bring your true self to work. Be a part of a team driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive.

Join us to expand your horizons, be inspired, face challenges, and most importantly, be yourself.

About the Direct Tax Service Line

The Direct Tax service line at Grant Thornton UAE provides strategic tax advisory, compliance, and risk management services related to corporate tax, transfer pricing, and international tax matters. Our team helps businesses navigate complex tax landscapes, ensuring compliance while optimizing tax efficiency. We proactively support clients in managing tax risks, structuring cross-border transactions, and resolving complex tax challenges.

As a Manager some of your responsibilities will include:

Leading, managing, motivating, and coaching team members to support high-quality performance

Demonstrating an understanding of complex tax concepts and applying them to client matters

Participating in bids and proposals for prospective clients

Consulting with Partners and management on technical and risk-related matters

Contributing to presentations and seminars for business forums

Reviewing complex business tax returns with international elements and providing recommendations for accuracy and tax-saving opportunities

Researching and analyzing international and domestic tax issues

Responding to inquiries from tax authorities

Acting as a key point of contact and working with stakeholders to understand business developments, compliance obligations, legislative changes, and potential opportunities

Overseeing corporation tax deliverables within broader projects, ensuring coordination with other tax teams and international member firms

Managing tax due diligence assignments for both buy-side and sell-side transactions, supporting the lead advisory team

Negotiating fees and ensuring timely billing for client engagements

Demonstrating strong understanding of the OECD BEPS Inclusive Framework, including Pillars 1 and 2

Preparing supporting schedules based on detailed analysis of underlying documentation

Think you've got what it takes to be a Manager? Like the color purple? Great. Here's a few more boxes we're also hoping you can tick:

5+ years of related work experience in UAE Corporate tax is mandatory

International M&A tax is preferred

Bachelor’s degree in finance, accounting, economics, or a related field

Professionally qualified (CTA, CA, CPA, ACCA or relevant qualifications

Strong written and spoken English, Arabic speaking is advantageous

Demonstrate exceptional leadership and coaching skills to develop teams and add true value within the department

Technically proficient, with strong technical aptitude and commercial awareness, and experience advising clients on complex tax-related issues

Willingness and ability to work additional hours, as needed, and travel to various client sites

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.grantthornton.ae/en/uae/jobs/manager-corporate-and-international-m-a-tax-direct-tax-1100017334/?job_id=1100017334&board_id=118895&source_board=LinkedIn_Slots

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Outsource Operations Specialist, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Role purpose:

HR Specialist is responsible for providing support in the various job tasks of the human resources functions and is expected to support the overall HR strategy and assist in implementing HR policies and procedures.

Provide excellent customer service, consistently going above and beyond to ensure the candidate has positive experience.

This position is for UAE Nationals only.

Key accountabilities of the role:

Visa invoice:

Responsible for managing the end-to-end invoice processing cycle, including validation, duplication checks, tracker updates, expense form preparation, discrepancy resolution, and coordination with FCD, while supporting departmental tasks as assigned.

EOSB checking:

Review and validate EOSB calculations and documentation, coordinate with the maker and relevant stakeholders to ensure accuracy and authorize submission to the agency for payment.

Incentive:

Track and process monthly business incentive payments by verifying received amounts, updating the tracker, and coordinating with the agency to issue invoices for business approval and payment.

Overtime:

Manage monthly overtime claims by verifying submitted hours against DMR records, updating the OT tracker, notifying staff of payment status, and resolving discrepancies before payroll processing.

Personal information change:

Review and validate personal information change requests submitted via the E-HR system by verifying attached documents.

Passport handover:

Review passport handover requests via the E-HR system by validating the reason and duration, approving valid requests, and coordinating with the agency for passport release.

Leaves:

Manage and validate all types of leave requests via the E-HR system, ensuring compliance with policy by verifying documentation, eligibility, and accuracy of submitted information before approval or rejection, and coordinating with staff for any required clarifications.

EOSB invoice:

Process agency invoices by verifying documentation and amounts, coordinating corrections if needed, obtaining necessary approvals, updating trackers, and liaising with FCD for payment and proper filing.

Court & repatriation invoice:

Court invoices: Validate that the invoiced amount matches the court-issued amount, then follow the standard invoice approval process including documentation checks, approvals, tracker updates, and FCD coordination.

Repatriation invoices: Cross-check invoice ticket amounts with prior agency communication, then proceed with the standard invoice processing workflow.

Salary suspension:

Execute salary suspension in the system upon GH approval, notify MIS for updates, coordinate with the agency to issue and collect signed suspension letters from staff, and release the suspension once resolved.

Reference check:

Handle reference check requests from recruitment departments by retrieving and compiling ex-staff data from internal trackers (FID, warnings, performance, MIS) and sharing the verified information with the requesting team.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4428?utm_medium=jobboard&utm_source=LinkedIn_Slots

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

SOCIAL INITIATIVE:

Administration Officer, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Purpose & Scope:

Ensuring HSSEQ goals, objectives and targets are met through personal leadership and involvement.

Safe delivery and handover of the Project to the Owner, sustainably, safely, on time, within budget, ensuring that a quality product is produced that represents ‘best value’ for the Owner and their Stakeholders.

To provide Cost and Estimating management, leadership and support for all Project activities.

Oversee Budget, Cost, Estimating, Progress Measurement and Forecasting activities of the EPC Contractor and ensure these are aligned to the overall Project objectives.

Support the Project Controls Manager and provide functional support to the Project PMC and Owner’s teams.

Principal Accountabilities:

Support office administration and facilities management

Provide Personnel Administration & Mobilization Support

Arrange air tickets, hotel bookings, site accommodation, and transportation.

Coordinate staff movements between HQ, site, and home country.

Manage vehicle allocation, driver coordination, and transport schedules.

Support emergency travel and mobilization requirements.

Control logistics costs in line with approved budgets

Maintain administrative records, correspondence logs, and filing systems.

Support document controllers with transmittals, courier handling, and archiving.

Manage incoming/outgoing letters, packages, and official communications.

Ensure proper confidentiality and controlled access to sensitive documents.

Maintain attendance, timesheets, and leave records for PMC personnel.

Coordinate with project controls / HR for timesheet validation and payroll inputs.

Track annual leave balances and support leave utilization planning.

Issue reminders on contract end dates and leave encashment policies.

Manage admin-related vendors (transport, catering, cleaning, accommodation).

Support procurement with quotations, LPO follow-ups, and service contracts.

Monitor vendor performance and service-level compliance

Process invoices related to admin services for finance verification.

Support cost tracking for admin and logistics budgets.

Verify invoices, receipts, and supporting documents before finance submission.

Maintain petty cash records (if applicable).

Act as focal point for administrative coordination with Client and contractors.

Support Client audits, meetings, and visits (logistics and arrangements).

Ensure alignment with Client administrative procedures and site rules.

Ensure compliance with Company, Client, and regulatory requirements.

Support internal and external audits (HR, HSE, ISO, Client audits).

Maintain updated administrative procedures and trackers.

Provide regular admin status reports to PMC management.

Qualifications and Experience:

A bachelor' s degree in any discipline or equivalent from an accredited university and have relevant experience as Administrator or similar role in the Oil & Gas or Petrochemical Projects.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://jobs.worley.com/careers/job/1133911026701?domain=worley.com

🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:

Applicant Tracking System Incorrect Parsing

Middle East Jobs, Careers, Vacancies

Command Center Administrator, Abu Dhabi, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Manager- Corporate and International M&A Tax, Direct Tax, Abu Dhabi, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Outsource Operations Specialist, Abu Dhabi, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Administration Officer, Abu Dhabi, UAE

DETAILS TO REGISTER FOR THIS JOB:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

SOCIAL INITIATIVE:

Popular Posts

ATS CV

90% of Job Seekers Make This Mistake (Are You One?)