We need an IT Manager
- Ensure the smooth functioning of all IT systems, including property management systems (PMS), point of sale (POS), telephone systems, internet access, guest room technologies, office productivity tools, and back-office systems.
- Maintain secure and reliable network infrastructure including LAN, WAN, Wi-Fi, and internet connectivity across all areas of the hotel.
- Oversee server management, data backups, disaster recovery procedures, and business continuity planning.
- Ensure compliance with IHG’s information security policies and IT brand standards.
- Monitor and maintain systems to protect against cyber threats, malware, and unauthorized access.
- Implement and enforce data protection and privacy protocols in line with local regulations and IHG standards (e.g., GDPR, PCI-DSS).
- Coordinate regular security audits, system patches, and software updates.
- Provide first-line IT support to hotel colleagues for hardware, software, and application issues.
- Ensure timely resolution of technical issues with minimal disruption to hotel operations.
- Manage IT helpdesk processes and maintain accurate incident logs and documentation.
- Liaise with approved external IT vendors and service providers for procurement, installation, maintenance, and support.
- Manage inventory of all IT equipment and software licenses; ensure all assets are tracked and maintained appropriately.
- Negotiate service contracts and manage performance of third-party providers.
- Plan and execute IT projects including system upgrades, new technology rollouts, and infrastructure improvements.
- Collaborate with other departments to understand operational needs and recommend technology-driven solutions.
- Participate in budgeting, forecasting, and planning for IT capital expenditures and operational costs.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 3–5 years of experience in IT management, preferably in the hospitality industry.
- Strong knowledge of hotel operating systems (e.g., Opera PMS, Micros POS, PABX systems).
- Hands-on experience with Windows Server environments, networking, cybersecurity, and hardware/software troubleshooting.
- Familiarity with IHG systems (Merlin, Concerto, IHG Concerto Secure Access, etc.) is an advantage.
- Strong analytical, problem-solving, and communication skills.
- IT certifications such as CompTIA, Microsoft Certified Professional (MCP), Cisco (CCNA/CCNP), or ITIL are desirable.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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