We need a Presales Expert
To support Zain Customer Experience (CX) products business growth by combining solution consulting, business development, and customer engagement activities. The Presales Engineer is responsible for understanding customer requirements, recommending appropriate CX and AI solutions, preparing technical and commercial proposals, supporting customer demonstrations and workshops, and assisting the sales team throughout the sales lifecycle while representing Zain in customer and industry engagements.
Engage with customers to understand business, operational, and customer experience requirements through discovery meetings and workshops.Recommend suitable CX solutions including Contact Center, Omnichannel, AI Chatbot, AI Voice Bot, CRM, and CX Advisory services.
Collaborate with internal technical teams and technology partners to develop end-to-end CX and AI solutions.
Prepare technical and commercial proposals, Bills of Quantity (BoQ), Statements of Work (SoW), and responses to RFPs, RFIs, and tenders.
Support customer demonstrations, workshops, Proof of Concepts (PoCs), and executive presentations.
Develop business cases, ROI models, and value propositions for proposed solutions.
Support the sales team throughout the sales cycle from opportunity qualification to proposal submission.
Build and maintain strong relationships with customers, partners, and technology vendors.
Support pricing, licensing, solution sizing, and commercial proposal preparation.
Represent Zain during customer meetings, exhibitions, conferences, webinars, and industry events.
Create technical content, case studies, solution briefs, and presentation materials to support marketing initiatives.
Contribute to LinkedIn campaigns and thought leadership related to CX, AI, and Digital Transformation.
Maintain up-to-date knowledge of industry trends, emerging technologies, and CX solutions.
Perform any other related duties as assigned or needed.
What we need from you
Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, Business Administration, or a related field.Relevant professional certifications in Presales, Solution Consulting, Sales Excellence, Business Analysis, Proposal Management, Negotiation, Customer Experience, or Project Management will be considered an advantage.
8-10 years of experience in Presales, Business Development, Solution Consulting, Customer Experience, Contact Center, ICT, Digital Transformation, or Enterprise Technology Solutions.
Experience in preparing proposals, tenders, RFP/RFI responses, and commercial documentation.
Experience in customer engagement and executive-level presentations
Knowledge of Customer Experience (CX), Contact Center, AI, CRM, Cloud, and Digital Transformation solutions.- Experience with Genesys Cloud CX, Freshworks, Microsoft Dynamics, Salesforce, or similar enterprise platforms is an advantage.
- Strong presentation, communication, negotiation, and stakeholder management skills.
- Strong commercial awareness and business acumen.
- Excellent analytical, problem-solving, and project coordination skills.
- Ability to manage multiple opportunities in a fast-paced environment.
- Presales & Solution Consulting
- Customer Experience (CX) Knowledge
- AI & Automation Awareness
- Proposal & Tender Management
- Business Development
- Executive Presentation Skills
- Stakeholder Management
- Commercial & Financial Awareness
- Market & Competitive Analysis
- Partner & Vendor Management
DETAILS TO REGISTER FOR THIS JOB:
Make Sure Your CV is ATS-friendly.
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.
So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...
...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 15 Years Career Experience)
Senior Professional Advancement (15 - 25 Years Career Experience)
Industry Expert & Legacy Positioning (25 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
Board & CXO Positioning (8 - 40 Years Career Experience)
Information About Leading Certifications:
http://www.dubai-forever.com/pmp.html
http://www.dubai-forever.com/shrm.html
http://www.dubai-forever.com/aws-solutions-architect.html
http://www.dubai-forever.com/az-305.html
http://www.dubai-forever.com/nebosh-igc.html
Are You Ready To Get Certified? Get a FREE Personalised Report:
https://www.dubai-forever.com/pmp-eligibility-calculator.html
http://www.dubai-forever.com/power-bi-career-readiness-calculator.html
Read the recommendations our customers have given us, on my LinkedIn profile:
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...
Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
Join the Fastest Growing Job Group on LinkedIn:
Join the Middle East's Best Job Groups on Whatsapp:
Join our Telegram Group:
Submit your CV here, as well:
We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banners below...
SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!
No comments:
Post a Comment