IT Operations Engineer, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


The Role:
As an IT Operations Engineer, you will be the backbone of our daily technical operations, supporting a diverse and growing team of employees, contractors, and consultants across our physical offices and remote locations.

You aren't just solving day-to-day tickets; you are an innovator who looks to automate repetitive tasks, optimize our cloud infrastructure, and ensure a seamless, secure, and friction-free technology experience for everyone—including our C-suite and VP leadership.

What You'll Do:
End-User Support & Workplace Experience
Cross-Platform Mastery: Provide exceptional, tier-1 to tier-2 technical support across Windows, macOS, and Linux endpoints.
VIP Support: Deliver white-glove, high-touch technical support to C-level executives and VP leadership, ensuring zero downtime for our leadership team.
Lifecycle Management: Own the end-to-end Onboarding and Offboarding processes, ensuring new hires have a flawless "Day 1" experience and exit processes are secure.
Smart Workspace Support: Maintain and troubleshoot modern meeting room AV setups (Neat), hybrid collaboration tools, and office network printers.
ITIL Service Management & Infrastructure
Ticket Lifecycle Management: Monitor, triage, and resolve incoming IT helpdesk tickets within established SLAs and manage in 89
Process Excellence: Apply ITIL best practices to manage day-to-day Incident Management, Problem Management, Change Management, and Request Fulfilment.
Asset Management: Track, audit, and manage the lifecycle of all hardware, software licenses, and cloud SaaS allocations.
Cloud Infrastructure: Oversee and optimize our cloud-first IT infrastructure, ensuring maximum uptime, security, and scalability.
Innovation & Automation
Google-First Ecosystem: Administer and optimize Google Workspace (Apps, Admin Console, MDM, Identity).
Automation Mindset: Identify operational inefficiencies and eliminate them. You will leverage scripting and automation tools to streamline workflows (e.g., automated provisioning, self-service portals).
Application Support: Manage and support our modern SaaS tool stack, ensuring tight integration and security access control.
Qualifications & Skills
ITIL Certification 
Operating Systems: Foundational knowledge / experience supporting mac OS and Windows environments (Linux exposure is a plus).
Cloud & Directory Basics: Basic familiarity with Slack, Google Workspace (GWS), Microsoft 365/Azure, and the concepts of Active Directory or Identity Providers (IdP).
MDM Familiarity: Hands-on exposure to device enrolment and MDM policies (e.g., Microsoft Intune, Jamf, or JumpCloud).
Core IT Knowledge: Solid understanding of basic networking concepts (TCP/IP, DNS, Wi-Fi troubleshooting) and hardware diagnostics.
Attributes: Strong customer service skills, excellent communication, and a strong eagerness to learn complex infrastructure from senior team members.
What You'll Bring:
5+ years of experience (UAE) in a fast-paced, high-growth technology environment or start-up.
Proven track record of managing IT infrastructure in a 100% cloud-native ecosystem (zero on-premise infrastructure).
Demonstrated experience providing white-glove, high-touch support to VIP, VP, and C-level executives.



DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


https://job-boards.eu.greenhouse.io/ai71ai/jobs/4918250101?gh_src=wrn6m4e2teu

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


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