We need a Head of Patient Performance,
Head of Patient Performance
Posted On: Tuesday, April 21st, 2026
Description
Roles and Responsibilities:
Organizational Accountabilities:
- Ensure work is performed based on approved policies, processes, procedures, and instructions
- Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
- Ensure day-to-day activities are properly performed in line with policies and procedures
- Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner
Functional Accountabilities:
- Manage the implementation and monitoring of patient service KPIs such as waiting times, appointment access, and service response
- Analyze patient experience data to identify trends and recommend performance improvement initiatives
- Collaborate with clinical and non-clinical teams to streamline patient workflows and enhance service delivery
- Oversee the design and maintenance of patient performance dashboards and reporting tools
- Coordinate performance-related audits and ensure corrective actions are followed through
- Provide training and support to departments on using patient performance tools and methodologies
- Lead projects aimed at improving operational efficiency and patient satisfaction
- Ensure alignment of performance goals with hospital strategy and regulatory standards
- Develop periodic reports and presentations for leadership review
- Support compliance with MOH, CBAHI, and JCI patient care performance standards
Requirements
- Bachelor’s degree in Healthcare Administration, Quality Management, Industrial Engineering, or related field
- 5–7 years of experience in patient experience, healthcare operations, or quality performance roles
- Knowledge of patient journey mapping, KPIs, and performance frameworks
- Experience with healthcare accreditation standards in Saudi Arabia
Languages
DETAILS TO REGISTER FOR THIS JOB:
careers.dallahhealth.com/jobs/head-of-patient-performance-1776767751#
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