Head of Patient Performance, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Head of Patient Performance,


Head of Patient Performance

Posted On: Tuesday, April 21st, 2026
Description

Roles and Responsibilities:

Organizational Accountabilities:

  • Ensure work is performed based on approved policies, processes, procedures, and instructions
  • Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
  • Ensure day-to-day activities are properly performed in line with policies and procedures
  • Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner

Functional Accountabilities:

  • Manage the implementation and monitoring of patient service KPIs such as waiting times, appointment access, and service response
  • Analyze patient experience data to identify trends and recommend performance improvement initiatives
  • Collaborate with clinical and non-clinical teams to streamline patient workflows and enhance service delivery
  • Oversee the design and maintenance of patient performance dashboards and reporting tools
  • Coordinate performance-related audits and ensure corrective actions are followed through
  • Provide training and support to departments on using patient performance tools and methodologies
  • Lead projects aimed at improving operational efficiency and patient satisfaction
  • Ensure alignment of performance goals with hospital strategy and regulatory standards
  • Develop periodic reports and presentations for leadership review
  • Support compliance with MOH, CBAHI, and JCI patient care performance standards
Requirements
  • Bachelor’s degree in Healthcare Administration, Quality Management, Industrial Engineering, or related field
  • 5–7 years of experience in patient experience, healthcare operations, or quality performance roles
  • Knowledge of patient journey mapping, KPIs, and performance frameworks
  • Experience with healthcare accreditation standards in Saudi Arabia

Languages




DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

careers.dallahhealth.com/jobs/head-of-patient-performance-1776767751#


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