Overview of the Role
Join Al-Futtaim Automotive as a Workshop Supervisor – Lexus Ras Al Khaimah and lead a team of skilled technicians in delivering exceptional workshop performance, operational excellence, and customer satisfaction.
This is a key leadership role responsible for driving productivity, ensuring vehicles are repaired right the first time, and delivering on-time service while maintaining the highest standards of quality, safety, and efficiency. You will play an important role in developing technical talent, optimizing workshop operations, and supporting Lexus's commitment to delivering an exceptional customer experience.
What You Will Do
Lead and supervise the day-to-day workshop operations to achieve productivity, efficiency, and revenue targets
Drive the "Fix It Right" culture and ensure adherence to manufacturer and distributor technical standards
Monitor workshop KPIs, sold hours, utilization, productivity, and on-time delivery performance
Plan and allocate workloads effectively to maximize technician efficiency and workshop capacity
Ensure quality control standards are maintained and implement corrective actions where required
Coach, mentor, and support technicians through training and performance management
Manage warranty repair processes and ensure compliance with principal requirements
Oversee workshop tools, equipment, consumables, and inventory management
Lead continuous improvement initiatives and operational enhancement projects
Ensure compliance with HSSE requirements, company policies, and operational standards
Required Skills to be Successful
Strong leadership and team supervision skills
Deep understanding of automotive workshop operations and dealership processes
Proven ability to drive productivity, efficiency, and customer satisfaction
Strong analytical and KPI management capabilities
Excellent communication and stakeholder management skills
Experience in quality control, warranty management, and workshop planning
Strong attention to operational excellence and continuous improvement
Customer-focused mindset with a passion for delivering premium service
About the Team
At Lexus Ras Al Khaimah, you'll be part of a high-performing aftersales team dedicated to delivering a premium ownership experience. Working alongside service, parts, and technical operations teams, you will contribute to maintaining the exceptional standards associated with the Lexus brand while supporting a culture of teamwork, development, and customer excellence.
What Equips You for the Role
Diploma or Bachelor's Degree in Automobile or Mechanical Engineering
Relevant automotive technical certifications
Minimum 5 years of experience within automotive workshop operations
Previous experience in a workshop supervisory or team leadership role
Strong knowledge of dealership operations, workshop KPIs, and technical processes
Experience using ERP systems and Microsoft Office applications
Proven ability to lead teams and deliver operational results
DETAILS TO REGISTER FOR THIS JOB:
https://www.afuturewithus.com/job/Ras-Al-Khaimah-Workshop-Supervisor-Al-Futtaim-Motors-Lexus/1410615733/
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