Job Description
We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.
Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay
Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail
Handle guest inquiries and resolve issues promptly and professionally
Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah
Coordinate with other departments to fulfill guest requests and ensure their comfort
Maintain a neat and organized front desk area
Process payments and manage guest accounts with precision
Uphold the hotel's standards of excellence in customer service and professionalism
Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment
Process all incoming and outgoing calls accurately and courteously
Maintain detailed knowledge of the Hotel’s fire, life and safety system
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
Qualifications
Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred
Excellent communication and interpersonal skills, with a focus on customer service
Strong attention to detail and efficient problem-solving abilities
Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexible schedule, including availability to work evenings, weekends, and holidays
Fluency in English (both written and spoken)
Fluency in Arabic is an advantage
Knowledge of local attractions and services in Sharjah and the surrounding areas
Cultural sensitivity and awareness to cater to a diverse international clientele
Ability to maintain a professional and friendly demeanor in all interactions
Strong organizational skills and the ability to prioritize tasks effectively
DETAILS TO REGISTER FOR THIS JOB:
https://careers.accor.com/global/en/job/guest-service-agent-in-ibis-styles-sharjah-sharjah-united-arab-emirates-jid-100511
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What is an ATS CV?
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Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
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Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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Read the recommendations our customers have given us, on my LinkedIn profile.
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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