Job Summary
We are seeking a ServiceNow Change & Release Manager to oversee the planning, coordination, and governance of platform changes and releases within a large-scale ServiceNow environment.
This role is responsible for ensuring that all changes to the platform are controlled, validated, and deployed in a consistent and structured manner, minimising risk while enabling continuous delivery. The successful candidate will bring a strong understanding of ServiceNow change and release processes, enabling them to effectively manage release cycles, enforce standards, and maintain platform stability.
Key Responsibilities
Own and manage the change and release lifecycle, including:
Change request governance
Release planning and scheduling
Deployment coordination across environments
Ensure all changes are:
Properly documented, reviewed, and approved
Aligned with platform standards and release processes
Delivered with minimal risk to production
Work closely with delivery teams to:
Align releases with development timelines
Coordinate deployment of enhancements and fixes
Ensure readiness of release packages
Lead and facilitate change governance activities, including:
Change Advisory Board (CAB) sessions
Review and approval of change requests
Tracking of change decisions and actions
Support release execution, including:
Coordinating promotion of update sets across environments
Ensuring proper sequencing of changes
Validating release readiness prior to deployment
Monitor and manage:
Release schedules and dependencies
Change-related risks and impacts
Post-release issues and remediation
Act as a control point for platform stability, including:
Enforcing release discipline
Preventing uncontrolled or conflicting changes
Ensuring rollback and contingency planning is in place
Work with stakeholders to:
Communicate release plans and timelines
Manage expectations around delivery and deployment
Provide visibility on upcoming changes
Required Experience & Skills
6–10+ years of experience in change, release, or service management roles, with exposure to ServiceNow platforms
Strong understanding of:
ServiceNow Change Management and Release processes
Update set and deployment lifecycle
Environment management (DEV, TEST, UAT, PROD)
Proven experience managing:
Change governance processes (e.g. CAB)
Release planning and execution
Multi-stream delivery coordination
Ability to:
Enforce structured processes and standards
Balance delivery speed with platform stability
Coordinate across multiple teams and stakeholders
Strong understanding of:
Risk management in releases
Dependency management and sequencing
Incident and problem implications of changes
Ability to:
Maintain control in high-pressure release scenarios
Ensure disciplined execution of change processes
Preferred / Additional Experience
Experience working with large-scale or multi-module ServiceNow platforms
Exposure to:
Agile or hybrid delivery environments
Continuous integration / delivery practices within ServiceNow
Certifications
ITIL certification preferred
CSA is a plus (for platform familiarity)
DETAILS TO REGISTER FOR THIS JOB:
https://www.halian.com/jobs/change-and-release-manager-240309
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