We need a Arabia Customer Service Specialist
JOB PURPOSE
This role exists to focus more on our customers and drive customer centricity agenda
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
KEY RESPONSIBILITIES
- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross-functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
REQUIRED QUALIFICATIONS
- Analytical skills
- Finance acumen
- Data-driven mindset
- Strong problem-solving and decision-making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
PREFERRED QUALIFICATIONS
- Planning experience (demand/supply)
- Customer service / CX background
- FMCG / CPG industry exposure
- Experience with SAP or similar ERP systems
- Knowledge of supply chain KPIs and performance tracking
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.unilever.com/en/job/-/-/34155/97127196672?utm_source=glassdoor.com&utm_medium=job_posting%20&source=glassdoor.com
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
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... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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