We need a Manager - CVM and Retention,
The Manager of CVM & Retention is accountable for driving customer life-cycle strategies that increase customer value, strengthen loyalty and minimize churn. The role focuses on analyzing customer data and behavior to design targeted retention strategies, programs, personalized offers and engagement initiatives that maximizes revenues and profitability. The Manager will be working closely with the Products and Services Team, Sales, Technology, Digital and Customer care teams, to ensure seamless execution of revenue simulation and retention campaigns while continuously monitoring results and identifying new opportunities to enhance customer satisfaction.
Analyze customer data, usage partners and behavior to identify opportunities for increasing CLV.Develop and refine customer segmentation to tailor retention, upsell, and cross-sell strategies.
Monitor churn trends and provide proactive insights to minimize attrition.
Design and execute retention programs and loyalty initiatives to reduce churn and strengthen customer loyalty.
Develop strategies to upsell and cross-sell products and services, ensuring growth in ARPU and overall base revenue.
Lead the design, execution and monitoring of all BTL campaigns across multiple channels including digital.
Build and maintain dashboards to track the performance and ROI of CVM campaigns.
Ensure CVM campaigns complement the broader marketing launches and go-to-market strategies.
Collaborate with the Customer Experience and digital team to design seamless customer journeys that drive satisfaction and loyalty.
Gather and analyze customer feedback to identify pain points and work with relevant team to resolve issues.
Implement personalized communication strategies for different customer segments.
Establish and lead churn management processes, including proactive and reactive churn strategies.
Work with Sales and Customer Care teams to execute retention plans, with clear ownership and accountability across teams.
Direct and support sales channels through training, incentives and push activities to deliver the CVM plan.
Define KPIs to measure retention effectiveness, campaigns ROI and revenue impact.
Prepare and present regular reports, insights and recommendations to Senior Management.
Drive innovation in CVM practices, adopt new tools, analytics and best practices to stay ahead of competition.
Mentor and guide CVM team members, fostering a performance-driven and customer-focused culture.
Perform other related duties or special projects assigned by Senior Management.
Education and Experience
BSC in Business Administration, Marketing, Data Analytics, or relevant field. (Master's degree or a professional certification in CVM or Data Analytics is an advantage).8 to 10 years of experience in telecom or related industries with focus on CVM or customer retention.
Proven track record in designing and executing customer life-cycle strategies, retention programs and personalized campaigns.Experienced in managing cross-functional projects and leading teams toward revenue or churn reduction targets.
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
Proficiency in campaign management tools and BI/Analytics platforms.
Excellent communication, presentation and reporting skills.
Problem solving and decision-making abilities with a data driven and customer-centric mindset.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.zain.com/vacancy/175548?ChannelID=3140
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
BUT, no one showed us how to actually do it.
Till Now!
Applying with a generic resumé/CV, does not work, as the Applicant Tracking Software removes non-matching resumé/CV's from the queue of candidates to call for an interview.
If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.
Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.
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So, what is the Meaning of Lionify?
To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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