We need an IT Support Engineer,
About the role
We are seeking a proactive and customer-focused IT Support Engineer to provide Level 1 and Level 2 technical support across our organization. This mobile role involves supporting end users at our head office, branch locations, and on-site at various properties and project locations. You will play a key role in ensuring the availability and reliability of our IT systems, acting as a bridge between users and senior IT team members.
Key Responsibilities
- Provide Level 1 and Level 2 support for end users across head office, branch locations, and remote properties.
- Serve as the first line of response for all hardware, software, and network-related issues, escalating to the Systems Engineer or IT Support Manager as needed.
- Visit properties and job sites to deliver hands-on support, perform troubleshooting, and carry out installations.
- Respond to and resolve incidents and service requests in a timely, professional, and customer-focused manner, ensuring satisfaction.
- Maintain accurate records of support activities via the Helpdesk system, and ensure ticket SLAs are consistently met.
- Support the installation and configuration of desktop PCs, laptops, printers, VoIP phones, and other IT equipment.
- Perform routine checks on equipment and systems and assist in carrying out scheduled preventive maintenance.
- Assist the Systems Engineer in IT inventory tracking, asset tagging, and procurement coordination.
- Coordinate with third-party vendors for support and repairs under warranty or service contracts.
- Provide basic training and guidance to end users on commonly used software, tools, and IT policies.
- Perform other duties as assigned by the direct Manager.
Qualifications & Experience
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
- 2–4 years of experience in IT support or a helpdesk role.
- Experience with Windows OS, Microsoft 365, basic networking, and office software.
- Hands-on troubleshooting skills in hardware, connectivity, and software issues.
- Preferred certifications: CompTIA A+, Microsoft MCP, or ITIL Foundation.
- Exposure to Active Directory, endpoint security, and remote support tools.
- Experience in LC, AV, security, and home automation systems is a plus.
- CTS (InfoComm) certification is a strong advantage.
Skills & Competencies
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
- Strong communication and interpersonal skills.
- High attention to detail with a focus on customer service.
- Ability to work independently and prioritize tasks effectively.
Willingness to travel to project and property sites as needed.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.yosh.ae/jobs/6227285-it-support-engineer
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What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
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And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
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To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
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Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
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Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
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Join the Fastest Growing Job Group on LinkedIn:
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Join the Middle East's Best Job Groups on Whatsapp:
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Join our Telegram Group:
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Submit your CV here, as well:
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
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