Job Purpose
Responsible for ensuring the stability, performance, and continuous availability of critical business applications. Leads the support team in incident resolution, application change management, and stakeholder communication while also overseeing PMO governance related to application support projects. Also drives improvements in support processes, enforces governance standards, and monitors key performance indicators (KPIs) to meet service level agreements (SLAs) and business objectives.
Key Activities, Responsibility & Accountability
Application Delivery Support & Quality Assurance
Responsibilities and Accountabilities:
• Assist in the end-to-end support of enterprise applications, ensuring alignment with business goals and deadlines.
• Contribute to maintaining quality assurance processes, ensuring applications meet performance, reliability, and security standards.
• Provide support during deployments, ensuring smooth execution with minimal disruption to business operations.
• Support comprehensive testing strategies to meet required quality standards and ensure application functionality.
• Contribute to integrating automated testing tools for enhanced testing efficiency and accuracy.
Support Operations Oversight & Incident Management
Responsibilities and Accountabilities:
• Own day-to-day support, resolving technical issues quickly to ensure high availability and performance.
• Lead efforts in incident resolution, minimizing disruptions to business operations.
• Performance Monitoring and Optimization: Monitor application performance, suggest optimizations, and implement improvements.
• Conduct root cause analysis for recurring issues to ensure long-term resolution.
• Perform validation testing in production environments post-deployment to confirm application stability.
Stakeholder Collaboration & Strategic Alignment
Responsibilities and Accountabilities:
• Collaborate with business and technical stakeholders to gather requirements and ensure applications meet their needs.
• Provide technical insights to align application delivery with strategic business goals.
• Collect and analyze feedback to inform ongoing improvements and enhancements.
• Work closely with development and operations teams to ensure seamless integration and delivery.
• Effectively communicate risks and testing updates to stakeholders during development cycles.
Responsibilities & Accountabilities (contd.)
Vendor Management & External Applications Collaboration:
Responsibilities and Accountabilities:
• Oversee vendor performance against SLAs and KPIs, ensuring service standards are met.
• Collaborate with external managed services teams to ensure the smooth delivery of services and alignment with business needs.
• Provide regular reports on vendor performance and recommend corrective actions as needed.
Market and Technology Trends
Responsibilities and Accountabilities:
• Keep up with emerging technologies and trends to influence application support strategies.
• Evaluate the current tech stack and recommend improvements based on industry best practices.
• Assist in managing third-party vendors to ensure high-quality services and solutions.
Resource and Process Optimization
Responsibilities and Accountabilities:
• Identify opportunities for process improvements in application delivery and support.
• Help identify ways to optimize costs while maintaining application quality.
• Utilize data analytics to uncover inefficiencies and drive process optimization.
Applications Handover, Utilization, and Renewals
Responsibilities and Accountabilities:
• Lead the smooth transition of applications from development to operational support, ensuring all documentation, knowledge, and resources are transferred effectively.
• Monitor applications closely after handover, ensuring stability and addressing any emerging issues.
• Track application usage and generate detailed reports on performance, identifying areas for optimization.
• Ensure Track application lifecycle milestones, renewals, and licensing to ensure continued service and compliance.
Professional Certifications
Qualifications
Bachelor's degree in Information Technology, Computer Science, or a relevant field
Experience
6 to 7 years of relevant experience.
Experience in leading large scale transformations for Enterprise Asset Management and Experience in IBM Maximo
DETAILS TO REGISTER FOR THIS JOB:
https://careers.enec.ae/job/United-Arab-Emirates-Applications-Support-Lead-Plant-Support-Abu/733052422/
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
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