Production Support Analyst - Payments, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Position Overview:

We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.

Key Responsibilities:

Stakeholder Management: Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.

Client Communication: Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.

Production Monitoring: Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.

Incident Management: Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.

Initiative & Analytics: Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.

Documentation: Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~

Required Qualifications:

Technical Proficiency:

Strong hands-on experience with SQL and tools like SQL Developer.

Proficiency with MongoDB and tools such as Compass.

Demonstrated experience with monitoring tools, specifically ITRS Geneos and Grafana.

Experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.

Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including Outlook and Microsoft Teams.

Analytical Skills: Proven ability to analyze complex technical issues and identify root causes.

Motivation & Drive: A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.

Desired Qualifications:

Domain Knowledge: Experience in the payments domain is highly desirable.

End-to-End Understanding: A strong conceptual understanding of the entire payment processing flow.

Monitoring Skills: ITRS , Grafana, Kibana

Technical Skills: 

Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning

OS / platform: Python, Mongo DB, Linux, Cloud understanding

Domain: Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement

Good to have:

Good Communication skills

Stakeholder management 

Incident Management

Team player

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://jobs.citi.com/job/-/-/287/95991843776?source=APPLICANT_SOURCE-3-354&utm_medium=job_posting&utm_campaign=emea_experienced&utm_content=social_media&utm_term=393708536&ss=paid&utm_source=linkedin


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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


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Do this GOOD DEED.


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