Customer Care Officer, Manama, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Description

The main duty of a Customer Care Unit Officer  is to respond to communication inquiries / complaints raised by members, providers, brokers, and payers as per the standard procedures. The incumbent is also responsible to ensure that all cases are responded within predetermined time scales and are dealt with the highest standards of customer service.  The CCU Officer will also document details of all cases and actions taken, in order to make further follow-ups and corrective action as required. The CCU Officer will correspond with Care Center Management accordingly and comply to provide a customer-oriented service at all times.

 

Key responsibilities/What you do:

Closely coordinate with Payers, Providers and Members by providing quality actions and  resolutions to their concerns and queries.

Proactively handle complaints at the earliest.

Follow communication/update expectations with clients, in accordance with NEXtCARE policies, scheme or agreed time frames set.

Answer inbound  Emails as well as assist customers who have specific inquiries

Build customer’s interest in the services and products offered by the company

Provide personalized customer service of the highest level

Update the existing database with changes and the status of each existing/prospective customer/member

Document details of all conversation and actions taken. 

Correspond with Care Centre Management and keep an open channel of communication. 

Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments 

Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

Efficiently adjudicate pre-approval claims that exceed the standard Turnaround Time (TAT) to ensure timely resolution.

Issue Guarantee of Payment (GOP) documents as required to facilitate seamless service delivery.

 

AI READINESS Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.

 

Key requirements/What you bring:

Bachelors Degree ; Medical background (Medical, Paramedical)

2+ years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus.

Physically fit to carry out duties.

Legally permitted to work in the country of operations.

Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Excellent customer service and support skills.

Excellent Arabic & English language skills

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.


https://careers.allianz.com/global/en/job/91343/Customer-Care-Officer?utm_campaign=azgroup&utm_source=social&utm_medium=linkedinlimitedlistings

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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



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Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

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Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


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It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!


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