As a Senior Solutions Consultant, you act as a trusted advisor throughout the customer buying journey, helping organizations connect their customer experience strategy with practical, scalable solutions. You engage both business and technical stakeholders, from operational leaders to architects and C-level executives guiding them through complex evaluations with clarity, credibility, and insight.
You play a critical role in driving successful outcomes across enterprise and upper mid-market opportunities by combining strong technical expertise with a consultative, outcome-oriented approach.
What You’ll Be Responsible For
Discovery & Outcome Alignment
Engage stakeholders to understand business objectives, operational challenges, and success metrics
Facilitate discovery sessions and workshops to identify gaps, opportunities, and value drivers
Translate customer needs into solution approaches aligned to measurable outcomes (e.g., customer satisfaction, efficiency, productivity)
Help customers understand the organizational and operational impact of modernizing customer experience
Solution Design & Advisory
Develop high-level solution architectures and business solution roadmaps aligned to customer priorities and constraints
Balance innovation with feasibility, scalability, and long-term sustainability
Produce key deliverables such as discovery documentation, solution designs, and architecture diagrams
Ensure smooth transition to delivery teams by setting clear expectations and success criteria
Demonstrations & Value Communication
Design and deliver tailored, scenario-based demonstrations showcasing AI-powered experience orchestration
Excellent in story telling and lead in value selling approach
Communicate complex technical concepts (AI, automation, integrations) in a clear and practical way
Adapt messaging for diverse audiences, including executives, business users, and technical teams
Experienced soft skills and objection handling.
Articulate business value and differentiation in the context of customer needs
Supporting Complex Sales Cycles
Partner with Account Executives and cross-functional teams to drive strategy on large, complex deals
Lead or contribute to RFx responses, proposals, and customer presentations
Guide customers through evaluation and decision-making processes
Lead virtual or on-site workshops to build alignment and confidence
Building business cases / ROI models
Quantifying value (cost reduction, containment, CSAT impact)
Partnering with Value Consultants (or doing it themselves)
Technical Validation & Integration Advisory
Engage with architects, developers, and IT teams to validate solution fit within enterprise ecosystems
Advise on APIs, integrations, data flows, security, and interoperability
Address feasibility, risk, and technical adoption considerations
Support use cases involving AI, automation, analytics, and digital engagement
Coordinate with SME, partners and Product Team.
Innovation & Thought Leadership
Stay current with industry trends, emerging technologies, and best practices (AI, cloud, security and CX)
Build reusable solution assets, demos, and frameworks leveraging modern technologies (e.g., APIs, cloud, Infrastructure as Code)
Act as a technical ambassador, showcasing innovative solutions to customers and partners
Team Collaboration & Leadership
Collaborate with Sales, Presales, Partners, and Delivery teams to drive successful outcomes
Lead or contribute to virtual deal teams on complex opportunities
Share knowledge, mentor peers, and contribute to team best practices
Operate with a high degree of autonomy while managing multiple priorities
Co-selling and co-designing solutions
What We’re Looking For
You bring a strong consultative mindset, combining technical depth with the ability to simplify complexity. You are comfortable operating in ambiguity, influencing senior stakeholders, and building confidence in both business and technical decisions.
Required Experience
Fluency in both Arabic and English languages is a must
5+ years in active Solutions Consulting, Technical Presales, Solutions Architecture, or similar customer-facing technical roles
Experience supporting enterprise or complex SaaS / cloud evaluations
Strong understanding of cloud architectures, APIs, integrations, and modern SaaS platforms
Solid technical foundation across networking, security, and software systems
Proven ability to communicate effectively with both business and technical audiences
Experience collaborating across sales, product, and delivery teams
Commercial Awareness: Supporting commercial constructs, Understanding licensing models, consumption, and TCO
Build and articulate compelling business cases, linking Genesys capabilities to measurable financial and operational outcomes
Preferred Experience
French speaking is a plus
Experience in customer experience (CX), contact center (CCaaS), CRM, or digital engagement platforms
Familiarity with AI technologies (LLMs, NLU, predictive models), automation, and analytics use cases
Hands on Demo, POC is a plus.
Exposure to platforms such as AWS, Salesforce, ServiceNow, or similar ecosystems
Knowledge of contact center technologies (IVR, WFM, recording, digital channels, VoIP/SIP , AI)
Experience with Infrastructure as Code (e.g., Terraform, CloudFormation) is a plus
Strong workshop facilitation, presentation, and stakeholder management skills
Familiarity with CcaaS ecosystem
Experience working with system integrators, partners, or BPO providers
Leading competitive differentiation conversations
Experience with cloud migration strategies & Change management considerations
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