Front Office Supervisor, RAK, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.



Job Description

We invite you to join our dynamic hospitality team in Ras Al-Khaimah, United Arab Emirates, as a Front Office Supervisor. In this pivotal role, you will lead and inspire your front office team to deliver exceptional guest experiences while maintaining operational excellence. As Front Office Supervisor, you will combine your passion for customer service with strong leadership capabilities to ensure every guest interaction reflects our commitment to quality and professionalism. You will be the backbone of our front office operations, balancing guest satisfaction with efficient administrative procedures and team development.

Lead, train, and recognize front office team members to support exceptional guest service delivery and foster a collaborative work environment
Provide engaging, professional, and friendly service to guests, turning their visits into memorable experiences
Handle guest inquiries and complaints with empathy and decisiveness, ensuring appropriate resolution and follow-up actions
Oversee front office operations including room assignments, guest check-ins, check-outs, and billing accuracy
Manage and balance all room charges, including ancillary services (F&B, spa, concierge, and other departments)
Audit and post room rates and taxes accurately, ensuring all guest billing is correct for groups, tours, and individual guests
Process and reconcile front office credit card transactions with precision and attention to detail
Perform end-of-day duties for the property management system and point-of-sales systems
Maintain comprehensive knowledge of all groups and events in-house, effectively communicating relevant information to staff
Ensure adherence to all hotel policies, procedures, and service standards while promoting a culture of continuous improvement
Support company initiatives including guest satisfaction surveys, loyalty programs, and quality assurance standards
Maintain full understanding of emergency procedures and safety protocols, including fire safety procedures
Collaborate with all hotel departments to ensure seamless operations and guest satisfaction
Work independently and prioritize responsibilities effectively while managing multiple tasks simultaneously
Demonstrate flexibility and resilience when handling high-pressure situations and unexpected challenges

Qualifications

Minimum 2 years of proven guest services experience, with at least 1 year in a front office or supervisory capacity
Strong knowledge of Property Management Systems (PMS) and hotel operations software
Excellent written and verbal communication skills in English, with the ability to interact professionally with diverse guests and team members
Demonstrated leadership and team training experience with the ability to motivate and develop staff
Exceptional interpersonal skills with a customer-focused mindset and genuine empathy for guest needs
Highly organized and detail-oriented with strong analytical abilities for financial reconciliation and billing accuracy
Proficient in computer applications including Microsoft Word, Excel, and PowerPoint in a Windows environment
Ability to multitask effectively, prioritize responsibilities, and work well under pressure in a fast-paced environment
Strong problem-solving and conflict resolution skills with a decisive approach to challenges
Knowledge of hotel billing procedures, cash handling, and financial accuracy standards
Familiarity with hotel loyalty programs and guest management systems (preferred)
Valid driver's license (preferred for UAE operations)
Flexibility to work various shifts, including evenings, weekends, and holidays as required by operational needs
Commitment to maintaining the highest standards of professionalism, integrity, and transparency in all interactions
Ability to work independently while remaining collaborative and inclusive with team members



DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.accor.com/global/en/job/front-office-supervisor-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-104623


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲
Labels:

No comments:

Post a Comment

Subscribe to: Post Comments (Atom)

Popular Posts