Guest Services Officer, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

The Guest Services Officer is responsible for preregistration, registration, scheduling, patient identification, cash collection, and insurance verification. Serving as the first point of contact, the role ensures exceptional customer service for patients both in person and over the phone.

Responsibilities

Welcome patients and visitors, verify identification, and ensure accurate preregistration and registration by collecting and updating demographic and insurance information.

Perform insurance eligibility checks, validate procedures, and clearly communicate out‑of‑pocket responsibilities to patients.

Obtain required patient signatures, distribute patient rights documents, and ensure full compliance with regulatory and organizational standards.

Manage appointment scheduling, follow‑ups, reminders, and coordination of patient visits to support smooth clinic operations.

Handle cash collection, billing transactions, reconciliation, and deposits in accordance with established financial procedures.

Deliver exceptional customer service while maintaining professionalism, confidentiality, and sensitivity to patient needs.

Address patient inquiries and concerns, de‑escalate complaints when necessary, and coordinate with team leaders to resolve service issues promptly.

Support operational requirements, including shift work, roster coverage, and front‑desk coordination.

Perform general administrative duties such as answering phones, responding to emails and messages, and ensuring efficient patient flow within the clinic.

Qualifications

Vocational / Technical Education

2+ years of similar experience; Bachelor’s degree can substitute for 2 years of experience

Analytical and problem-solving skills

Practical knowledge in Microsoft Office suite

Fluency in reading, written and spoken English

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