We need a Lounge Services Manager
General Information
- Closing Date: 2026-09-28
Description
About the Role:
Qatar Airways is proud to introduce its first-ever premium lounge in King Abdulaziz International Airport in Jeddah, setting a new benchmark for luxury, hospitality, and world-class customer experience. We are seeking an exceptional Lounge Services Manager to lead this exciting new operation and play a pivotal role in bringing our award-winning service standards to life.
This is a unique opportunity to shape the guest experience from the ground up, lead a passionate team, and represent one of the world's most prestigious airlines in a flagship environment designed to redefine airport hospitality. As a premier ambassador for Qatar Airways, you will meet, greet and attend to our passengers' needs throughout their lounge visit, ensuring a seamless and world-class travel experience. If you are a dynamic leader with a passion for service excellence and a commitment to delivering unforgettable customer experiences, we invite you to be part of this landmark achievement.
In this role, you will be responsible for managing all specific features related to the Jeddah lounge operations. Responsibilities involve full management front-of-house operation and the delivery of a variety of food and beverage services within the lounge. You will also oversee daily reporting and administrative activities, including quality assurance and HACCP auditing, while managing service providers and coordinating closely with Qatar Airways Ground Services and airport authorities. Maintain customer service levels and sales through regular reviews of customer preferences in order to ensure that the unit provides quality product and service to its customers.
Accountabilities:
Take overall responsibility for entire lounge operations. Manage and ensure work output that meets the agreed standard of quantity, quality, cost and time frame to maintain financial viability within the Lounge. Ensure that the daily functioning of the lounge is carried out as assigned by the management.
Coordinating necessary activities to ensure efficient and risk free operation with all areas of the Lounge.
Ensuring Efficient and effective communication between team members throughout the Lounge operations including internal and external bodies where necessary, ensuring that customers do not face any service related issues.
Effective communication with external and internal stakeholders is maintained, including being accountable for management of outsourced services such as cleaning and maintenance of the lounges.
Provide solutions to service related issues and problems faced by staff within the lounge, ensuring that they are addressed to higher management and resolved with quick turn-around times when necessary.
Provide all lounge services; manage accounts, financial, contractual obligations and day to day communication within the lounge, ensuring that service provided by respective parties are within Service Level Agreements between the two companies.
Liaise with local airport authorities and arrange periodic consultation with them in order to discuss issues and enhance assistance or support from respective authorities.
Prepare the annual business plans and operating within the budgets, ensuring that adequate funding provisions are made for all activities with the area of responsibility.
Propose cost efficient initiatives to the Senior Manager Lounges in order to sustain expense levels and improve revenue opportunities, and suggest value added initiatives so that passengers can benefit from services without compromising QR quality and standards.
Act as a premier ambassador for Qatar Airways, meeting, greeting and attending to passengers' needs throughout their lounge experience, ensuring the highest standards of customer service and hospitality.
Oversee daily reporting, administrative activities, quality assurance processes and HACCP audits to ensure compliance with company standards and regulatory requirements.
Coordinate closely with Qatar Airways Ground Services, airport authorities and other key stakeholders to ensure seamless day-to-day lounge operations.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
Qualification
To be successful for this role you will need:
Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience OR High School Qualification / Vocational Qualification /Diploma or Equivalent with Minimum 5 years of job-related experience.
Understanding of airline lounge services with expertise on food and beverage management.
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
Strong knowledge of Food & Beverage Management from recognized 5-star background.
Good knowledge of airport / airline operations. Previous experience within an airport environment is highly preferrable comfortably managing a broad range of airport and passenger-related activities in a dynamic operational environment.
Creative and analytical thinking ability.
Excellent Communication and leadership attitude.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
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