Payments Officer, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Payments Officer in our office in Sharjah, UAE. 

 

Responsibilities

Processing all deposits transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
Processing all withdrawals transactions through various systems (Banks, E-Banking, E-Wallets, Cards, other PSPs)
Processing other transactions including (adjustments, indemnifications, and credits).
Assisting and responding to client’s payment related queries over the phone and through emails (Zendesk)
Liaising with the Sales team to provide clients with the best payment solution available.
Able to provide adequate information about the available Payment Providers and solutions.
Provide the clients guidance on how to use client’s portal to deposit, withdraw or do an internal transfer between account.
Compliance, Risk, and fraud checks - Carrying out various identification checks to comply with anti-money-laundering regulations.
Liaising with banks and PSPs to investigate missing payments or anomalies.
Handling confidential information in accordance with the Data Protection Act.
Report Technical errors and follow up on them.
 

Skills & Competencies

High degree of self-motivation and ambition.
Proven ability to work independently and competently handle multiple responsibilities, with high degree of accuracy, in a high-pressure environment.
Demonstrate team player with excellent organizational skills.
Excellent attention to details.
Excellent verbal, written, and interpersonal skills with the ability to interact with clients, officers, and peers in a professional manner.
 

Experience Requirements

Bachelor’s degree preferred.
2+ years of professional experience, preferably in financial services.
Excellent level of written and spoken English .
Highly proficient user of Word, PowerPoint, and Excel.
 

Perks

 

Each of our offices has its special perks; be it ‘no ties’, free lunches, charity events, or a hybrid work policy – but whenever you walk into an Equiti office, you’re sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

 

The benefits you can expect at your Equiti workplace include:

Competitive salary package
Performance-based bonus
Medical insurance coverage for employees and family members
Smart working options
Employee wellness initiatives
Personalized career development
Company lunch in the office
Regular company events


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