Job description
SAMA Integrated Smart Systems is a leader in delivering cutting-edge solutions across the UAE, from system design and material supply to implementation, integration, and maintenance. Our expertise spans CCTV, access control, gate barriers, PABGM (Public Address with Background Music), SMARTV, digital signage, AV, control rooms, structured cabling, and IP telephony.
Are you a skilled professional with a passion for innovation? Do you thrive in a dynamic environment and enjoy tackling challenges head-on?
We are seeking an experienced Service Desk Administrator who is responsible for the day-to-day administration and operation of the ManageEngine Service Desk system, ensuring effective management, logging, assignment, tracking, and resolution of IT incidents and service requests. The role acts as the first point of contact for IT support, including handling incoming support calls, while also managing IT asset inventory to ensure data accuracy, lifecycle tracking, and ITIL-aligned service delivery.
What We Offer:
Career growth opportunities with training from industry-leading engineers.
Exposure to diverse projects across multiple sites and establishments.
A supportive environment that encourages personal and professional development.
If you’re ready to make a difference, grow with us, and leave your mark, this is your chance! Does this sound like you? Apply now and take the first step toward an exciting future with us!
Job requirements
Key Responsibilities
Administer and maintain the ManageEngine Service Desk platform.
Configure categories, workflows, SLAs, priorities, templates, and automation rules.
Ensure accurate logging, routing, prioritization, and closure of all tickets.
Maintain system efficiency and data integrity within the platform.
Manage and assign IT incidents and service requests to L1, L2, and L3 support teams.
Monitor ticket queues and follow up on aging tickets.
Escalate SLA breaches and ensure timely resolution.
Ensure proper documentation of resolutions and closure notes.
Receive and handle incoming IT support calls via the helpdesk hotline.
Log calls accurately as incidents or service requests in the system.
Perform initial assessment, prioritization, and basic troubleshooting.
Communicate effectively with users on issue status and resolution timelines.
Maintain accurate and up-to-date IT asset inventory within the Service Desk system.
Manage full asset lifecycle including assignment, movement, maintenance, and disposal.
Link assets to users, locations, and tickets for traceability.
Support periodic asset audits and reconciliations.
Monitor SLA compliance for incidents and service requests.
Prepare reports on ticket volumes, call trends, and resolution performance.
Track asset utilization and service efficiency metrics.
Identify recurring issues and support continuous improvement initiatives.
Support users and IT teams in using the Service Desk portal effectively.
Maintain knowledge base articles, FAQs, and self-service content.
Document solutions and standard procedures.
Coordinate with infrastructure, security, and application teams for issue resolution.
Ensure adherence to ITIL-aligned processes and internal IT policies.
Support audits by providing accurate ticketing and asset data.
Assist in improving workflows, automation, and reporting capabilities.
Contribute to enhancing overall Service Desk performance and efficiency.
Technical Skills:
IT Service Management (ITSM) tools (ManageEngine, ServiceNow, etc.)
Incident, request, and call management
IT asset and inventory management
SLA monitoring and reporting
Basic IT troubleshooting (hardware, software, network)
Reporting and dashboarding
Qualifications & Certifications & Experience (Mandatory & Preferred):
High School or Diploma in Information Technology or related field.
Minimum of 1–2 years’ experience in IT Service Desk or IT Operations roles.
Experience in handling IT support calls in a call-driven environment.
Knowledge of ITIL processes, incident management, and IT asset management.
Behavioral Skills & Competencies:
Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.
Accountability and Ownership - Completes tasks on time and owns up to mistakes.
Agility and Adaptability - Willing to try new ways of working and learn from mistakes.
Collaboration & Influence - Works well with teammates and shares information openly.
Result Orientation - Focuses on completing tasks efficiently and accurately.
DETAILS TO REGISTER FOR THIS JOB:
https://unitedalsaqergroup.recruitee.com/o/service-desk-administrator
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
We've all heard we need to ”tweak the CV” to match the 'job vacancy’.
BUT, no one showed us how to actually do it.
Till Now!
Applying with a generic resumΓ©/CV, does not work, as the Applicant Tracking Software removes non-matching resumΓ©/CV's from the queue of candidates to call for an interview.
If you are willing 'TO DO WHAT IT TAKES' (Lionify!), then follow 'The Process' given below.
Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.
You know you're talented and skilled, BUT, it takes effort to search and apply for jobs that will take you to the NEXT LEVEL.
Make up your MIND to FOLLOW The 4-step Process, where our deep expertise in crafting ATS-compliant resumes, and the POWER of AI will create the BEST ATS-friendly resumΓ©/CV.
Our 27+ years of expertise in designing CV’s + the Power of AI together help you in your quest to Lionify.
So, what is the Meaning of Lionify?
To Do Everything it takes…to find your DREAM JOB.
Navigate here: https://lionify.ai/
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Read the recommendations our customers have given us, on my LinkedIn profile.
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
https://www.dubai-forever.com/cv-writing-sample.html
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Join the Fastest Growing Job Group on LinkedIn:
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Join the Middle East's Best Job Groups on Whatsapp:
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Join our Telegram Group:
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
Submit your CV here, as well:
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π¦πͺ πΈπ¦ πΆπ¦ π΄π²
No comments:
Post a Comment