Lead Service Executive, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Role Purpose:

The Lead Service Executive manages inbound and outbound customer interactions across multiple channels (phone, email, web-chat, digital, CRM), ensuring timely lead engagement, exceptional customer experience, and adherence to operational KPIs and service standards.

Key Responsibilities:

Lead Management & Customer Engagement

1. Handle inbound inquiries through calls, web-chat, email, and digital channels

2. Conduct outbound calls to support sales generation and customer engagement

3. Qualify customer requirements and capture lead information accurately in CRM

4. Action abandoned calls, voicemail inquiries, and IVR-generated leads within defined SLAs

5. Follow up on customer requests, project inquiries, and lead nurturing activities

Call Center & Digital Channel Operations

1. Maintain daily adherence to assigned shifts and call center schedules

2. Manage phone, chat, and digital channels while meeting productivity targets

3. Achieve targeted outbound calls per shift and maintain quality within operational guidelines

4. Monitor queues and action assigned leads within established turnaround times

Customer Service & Quality Excellence

1. Deliver professional, accurate communication across all customer interactions

2. Respond to all incoming emails within established service standards

3. Maintain call and chat quality scores of 95% or higher

4. Resolve customer queries effectively and escalate complex issues appropriately

CRM & Reporting

1. Accurately update customer records, communications, and lead status in CRM

2. Maintain data integrity and completeness of customer information

3. Generate and maintain activity records and lead tracking updates

Compliance & Continuous Improvement

1. Comply with customer service, sales, data protection, and HSE policies

2. Adhere to call center procedures, quality standards, and SLAs

3. Maintain confidentiality of customer and business data

4. Support continuous improvement initiatives

What you'll bring:

Qualification

Bachelor's degree in Business Administration, Marketing, Communications, or related field (preferred)

Experience

2-3 years in Customer Service, Contact Centre Operations, Lead Management, Tele-sales, or Sales Support. Experience in hospitality, banking, or retail preferred.

Skills

1. Strong verbal and written communication skills in English and Arabic

2. Excellent customer service and interpersonal skills

3. Strong CRM and lead management capabilities

4. Ability to manage multiple interactions simultaneously

5. Strong attention to detail and data accuracy

6. Problem-solving and conflict-resolution skills

7. Proficiency in Microsoft Office and CRM systems

8.Strong organizational and time management skills




APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.arada.com/jobs/8594494-arada-lead-service-executive-sharjah?utm_source=LinkedIn


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


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Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

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Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

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Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

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https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


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Senior Account Manager, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Job Scope
The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.

Main Duties and Responsibilities
Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team
Develop and deliver accurate sales forecasts and targets in line with business objectives
Lead the vendors’ relations in alignment with the company’s management and strategy
Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities
Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers
Oversee the entire sales cycle from quotation to collection
Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly
Ensure a proper storage, tracking and control of inventory through an accurate stock management system
Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability
Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs
Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization
Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
Position Requirements
Education
Bachelor’s degree in Sales and Marketing or any other related field.

Experience
6+ years of hands-on experience in software sales, with a strong track record of achieving sales targets.
Proven experience selling to Abu Dhabi Government entities, with strong relationships and knowledge of government departments, procurement processes, budgets, and decision-making structures.
IBM experience is an advantage.
Strong ownership of the end-to-end sales cycle, from prospecting and opportunity development through negotiation and closure.
Ability to take initiative and shape and execute the Go-to-Market (GTM) strategy for the assigned territory.
Strong understanding of enterprise software solutions and the ability to build long-term relationships with key stakeholders.



APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.midisgroup.com/job/Abu-Dhabi-Senior-Account-Manager/733494222/


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲


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Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


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https://www.dubai-forever.com/cv-writing-sample.html


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Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲
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Graduate Civil Engineer (Ground Engineering), Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Job Description
What if you could shape a career as unique as you?

At WSP, you can always find opportunities to grow and do what matters to you. Make the most of our global reach to discover new challenges and chances to work with diverse, talented individuals who will help you expand your horizons.

As a Graduate Civil Engineer at WSP, you will join one of the world’s leading engineering professional services consultancies, supporting key infrastructure and property projects across the UAE as part of our Ground Engineering team. This role is designed specifically for Emirati graduates, offering structured development, mentorship, and hands-on project exposure.

Responsibilities
Assist in developing technical designs, reports, and presentations.
Coordinate with multi-disciplinary engineering teams across various stages of project life cycles.
Support project documentation and ensure quality and compliance with UAE codes and standards.
Learn and apply digital engineering tools (AutoCAD, Civil 3D, GIS, Plaxis, etc.).
Support geotechnical assessments, site investigations, and interpretation of ground conditions under the guidance of experienced engineers.
Attend client and stakeholder meetings, supporting the preparation of technical deliverables.
Actively contribute to team discussions, problem-solving, and creative design thinking.
Qualifications
UAE National (Emirati) with valid Emirates ID & Family Book.
Bachelor’s degree in Civil Engineering or Geotechnical Engineering.
Strong interest in one or more of the following:
Ground / Geotechnical Engineering
Site Investigations
Stakeholder Engagement
Proficiency in MS Office; knowledge of AutoCAD, Civil 3D, GIS, Plaxis, or similar is a plus.
Effective communication and interpersonal skills.
Ability to work collaboratively in a team environment.



APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://emit.fa.ca3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/90784?utm_medium=jobshare


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:

Applicant Tracking System Correct Parsing

If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.

Applicant Tracking System Incorrect Parsing

So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...

...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.


Our leading services are as follows. Click the link as per your experience level:


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Read the recommendations our customers have given us, on my LinkedIn profile:

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/

Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html

Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:

https://www.dubai-forever.com/cv-writing-sample.html


🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲   🇧🇭   🇰🇼   🇦🇪   🇸🇦   🇶🇦   🇴🇲

Join the Fastest Growing Job Group on LinkedIn:

Fastest Growing LinkedIn Job Groups in UAE/GCC, Join for Free

Join the Middle East's Best Job Groups on Whatsapp:

Dubai, Abu Dhabi, UAE, Middle East Whatsapp Jobs Groups, Join for Free

Join our Telegram Group:

Fastest Growing Telegram Job Groups in UAE/GCC, Join for Free

Submit your CV here, as well:

Submit Your CV for GCC Jobs

We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.

It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.

Excited about working in the GCC? Click on one of the banners below...


UAE Vision 2021 Saudi Vision 2030 Qatar Vision 2030 Bahrain Vision 2030 Kuwait Vision 2035 Oman Vision 2040

---------PAID ADVERTISEMENT------------

Watch, Like, and Subscribe to the YouTube Channels:

House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.

https://www.youtube.com/@HouseofFocus-28

Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.

https://www.youtube.com/@IndianFolkOriginals

Hedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.

https://www.youtube.com/@HedgehogHaven-6

If you want to promote your services/products as well, get in touch with us.

SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.

It is to help people who are searching for jobs from across the world.

This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.

Do this GOOD DEED.

You never know who will benefit from it.

You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


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Coordinator, Employee Experience, RAK, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Job Description
 

Administration, supervision, and co-ordination of employee transportation, employee cafeterias, employee meals and assigned personnel of the employee housing. Where necessary, assigning duties, responsibilities and a timetable to tasks set.
Administering and monitoring employee housing rules and regulations, ensuring that at all times residents find a safe, healthy and secure place to live.
Manage and maintain an inventory of stores of linen, furnishings, chemicals and sports equipment.
Prepare and update the room allocation list on a regular basis.
Maintain individual inventory forms for each room and resident, in order to control stock and maintenance of hotel properties.
Ensure that resigned/terminated team members return hotel items issued, prior to their departure.
Maintain a master keyboard for the safe keeping of all room, and apartment.
Regularly check cleanliness of accommodation blocks, public areas.
Conduct regular inspection of rooms and facilities with Human Resources department/security department representative.
Assist the Engineering Department in maintaining all complex equipment in operational condition.
Check the preventive maintenance guidelines to keep equipment to a good standard.
Control linen inventory and issue employee linen in line with agreed standard and timings
Ensure maintenance of updated employee records of all employees living within the accommodation or if they are living out to ensure security during a fire evacuation.
Monitor employee transport arrangements and feedback any concerns or difficulties to his/her supervisor.
Assist Employee with any problems or queries and wherever necessary, act as counsellor and provide guidance where appropriate.
Qualifications
-  1-2 years experience on a same or similar role

-  Excellent Communication and Employee engagement skills

- Computer literacy 



APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:

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Applicant Tracking System Correct Parsing

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Applicant Tracking System Incorrect Parsing

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You've heard about KARMA right?

It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!


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