We need a Chief Concierge,
Job Number26125902
Job CategoryRooms & Guest Services Operations
LocationFAHD AL SALEM STREET PO BOX 5902 SAFAT, P.O BOX 5902, SAFAT, Kuwait City 13060, Kuwait
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Maintaining Concierge Goals
- Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
- Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
- Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
- Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
- Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
- Provides check-in and check-out services and handles reservations when needed.
- Maintains knowledge of rooms and their locations, services and facilities of the hotel.
- Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Responds to emergency situations using appropriate procedures.
- Maintains awareness of daily operations and events at the hotel.
- Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
- Provides warm welcome and anticipation of guest needs throughout their stay.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Ensuring Exceptional Customer Service
- Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
- Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Supports employees understanding of customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives and the peers on relevant information in a timely manner.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
DETAILS TO REGISTER FOR THIS JOB:
Make Sure Your CV is ATS-friendly.
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.
So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...
...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 15 Years Career Experience)
Senior Professional Advancement (15 - 25 Years Career Experience)
Industry Expert & Legacy Positioning (25 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
Board & CXO Positioning (8 - 40 Years Career Experience)
Information About Leading Certifications:
http://www.dubai-forever.com/pmp.html
http://www.dubai-forever.com/shrm.html
http://www.dubai-forever.com/aws-solutions-architect.html
http://www.dubai-forever.com/az-305.html
http://www.dubai-forever.com/nebosh-igc.html
Are You Ready To Get Certified? Get a FREE Personalised Report:
https://www.dubai-forever.com/pmp-eligibility-calculator.html
http://www.dubai-forever.com/power-bi-career-readiness-calculator.html
Read the recommendations our customers have given us, on my LinkedIn profile:
https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...
Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
Join the Fastest Growing Job Group on LinkedIn:
Join the Middle East's Best Job Groups on Whatsapp:
Join our Telegram Group:
Submit your CV here, as well:
We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banners below...
Watch, Like, and Subscribe to the YouTube Channels:
House of Focus creates original cinematic Deep Focus Music and immersive Flow State Soundtracks™ designed for studying, coding, reading, writing, creative work, and distraction-free productivity.
https://www.youtube.com/@HouseofFocus-28Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.
https://www.youtube.com/@IndianFolkOriginalsHedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.
https://www.youtube.com/@HedgehogHaven-6If you want to promote your services/products as well, get in touch with us.
SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!
No comments:
Post a Comment