Supervisor - Customer Support, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

We need a Supervisor - Customer Support

MAIN OBJECTIVE OF ROLE: To ensure continuous improvements of the customer experience and service standards throughout the customer support functions, reduce complaints, and maximize customer satisfaction by encouraging and enforcing a first-class service culture. KEY RESPONSIBILITIES:

• Drives team performance and delivers on critical performance measures including team productivity, efficiency and quality.
• Focuses on following processes, delivering in a timely manner and delivering high standards of accuracy and efficiency.
• Assists the team in adjusting and responding to change, maintaining teamwork effectiveness during changing situations.
• Recommends improvements to processes and procedures to improve overall performance, results, and customer experience.
• Provides guidance, directions and feedback to team members on handling of difficult customer issues and helps resolve challenging customer issues.
• Manages disruption events by executing approved disruption procedures and communication plans, providing timely operational updates and alerts to impacted stakeholders while documenting the timeline of events and key decisions.
• Coordinates Group and VIP movements, informing all stakeholders and makes sure that passengers are handled correctly.
• Provides daily briefs to staff about specific customers that would help improve customer experience.
• Monitors emails/calls for quality and customer service.
• Liaises with other departments throughout the business to develop solutions for recurring customer issues in order to reduce emails, complaints and escalations.

QUALIFICATIONS:

• Bachelor’s Degree (3+ years)
• Fluent in English & Arabic
• Minimum of 2 years’ experience working in airline operations is desirable.
• Knowledge SalesForce, ARMS and MS
• Years with qualifications: 3 -5 years, Years without qualifications (if applicable): 5 - 7 years

COMPETENCIES:

• Knowledge SalesForce, ARMS and MS
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)
• Inspiring & Developing Others

ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://careers.flydubai.com/jobs/3181/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&utm_source=Indeed&utm_medium=organic&utm_camp


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



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Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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Navigate here: https://lionify.ai/




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Read the recommendations our customers have given us, on my LinkedIn profile.

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/



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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!


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