About this role
Help AG is looking for a talented and experienced Senior Security Engineer (Palo Alto Expert) who will play a pivotal role in designing, implementing, and managing advanced security solutions for our organization. The ideal candidate will possess deep expertise in network security, endpoint protection, and advanced traffic management, combined with a proactive approach to mitigating cyber threats. As a Senior Security Engineer, you will work with cutting-edge technologies across a wide array of security domains, including Next-Generation Firewalls (NGFWs), firewall management, VPNs, endpoint security, and traffic optimization systems. You will be responsible for safeguarding our infrastructure and ensuring the optimal performance of security systems to protect against emerging threats.
Responsibilities
Act as SME for in-scope technologies for Help AG customers.
Design, deploy, operate, monitor, maintain, and troubleshoot complex IP networks and interconnected network security technologies.
Provide timely response to all incidents, outages, and performance alerts.
Design, implement, and manage Palo Alto Next-Generation Firewalls (NGFWs)
Configure and administer Panorama for centralized management
Deploy and manage GlobalProtect VPN (remote access and site-to-site)
Implement and optimize Threat Prevention, URL Filtering, and DNS Security
Manage WildFire for advanced malware detection and analysis
Configure Application Control (App-ID), User-ID, and Content-ID policies
Implement SSL Decryption and traffic inspection policies
Perform traffic analysis, threat hunting, and incident response
Optimize firewall performance and ensure high availability (HA)
Conduct vulnerability assessments and security audits
Collaborate with SOC teams and support incident investigations
Provide L2/L3 support and mentorship to junior engineers
Handle escalated incidents effectively.
Collaborate with other technology support groups as part of problem resolution efforts.
Support operational needs and ensure minimal downtime for critical services.
Qualifications & Skills
Bachelor’s degree in computer science, Information Technology, or a related field.
In-depth knowledge of complex IP networks.
At least 8+ years of industry experience in network/security engineering roles.
Solid understanding of network security technologies, data center traffic flow, and advanced troubleshooting techniques
Strong hands-on experience with Palo Alto Networks full security stack
Expertise in: NGFW deployment and management, Panorama centralized management, VPN technologies (IPSec, SSL VPN via GlobalProtect), and Security profiles (Anti-Virus, Anti-Spyware, Vulnerability Protection)
In-depth knowledge of: App-ID, User-ID, Content-ID, SSL decryption and certificate management, Network protocols, routing, and switching
Experience with Cortex XDR (EDR) and familiarity with XSOAR/XSIAM
Strong troubleshooting, analytical, and problem-solving skills
Relevant certifications: PCNSE (Preferred), CISSP / CISM (added advantage)
Self-motivated with a professional attitude.
Excellent customer-facing skills.
Strong communication and listening skills.
Effective teambuilding, customer service, and interpersonal skills.
Organized, detail-oriented, and capable of making informed decisions.
Skilled in handling technical conflicts, organizational challenges, and implementation challenges.
Proficient in technical problem-solving, system troubleshooting, and business writing.
DETAILS TO REGISTER FOR THIS JOB:
https://platform.cyberr.ai/jobs/447e0319-b865-4b86-a621-7c3beb6a532c
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