Job Description
As a Receptionist at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for all guests, ensuring a welcoming, efficient, and seamless experience. You will handle check-ins and check-outs, provide information about the hotel, and assist with guest requests while reflecting the bold, playful, and stylish identity of the SO/ brand.
Key Responsibilities:
Welcome and greet guests warmly, creating a positive first impression of the hotel.
Handle guest check-in and check-out processes accurately and efficiently.
Manage reservations, room assignments, and updates using the Property Management System (PMS).
Respond promptly and professionally to guest inquiries, requests, and complaints.
Provide information about hotel facilities, services, promotions, and local attractions.
Coordinate with housekeeping, bell, and concierge teams to ensure smooth guest experiences.
Maintain accurate records of guest information, billing, and payments.
Handle cash, credit card transactions, and POS operations accurately.
Assist in managing VIP guests and special requests to enhance guest satisfaction.
Uphold professional appearance, grooming, and SO/ brand service standards at all times.
Ensure compliance with health, safety, and hygiene policies at the front desk.
Promote hotel services, packages, and special offers to guests to enhance the overall experience and revenue.
Support the Front Office Supervisor and Manager with daily reporting, audits, and administrative tasks as required.
Qualifications
Previous experience as a receptionist or front office agent in luxury hotels or resorts preferred.
Strong communication and interpersonal skills with a guest-focused approach.
Excellent organizational skills and attention to detail.
Knowledge of PMS systems, reservations procedures, and front office operations.
Ability to multitask and work efficiently in a fast-paced environment.
Professional appearance, confident demeanor, and alignment with SO/ brand standards.
Fluency in English; additional languages are advantageous.
Problem-solving skills and the ability to handle guest complaints tactfully.
Flexible to work shifts, including weekends and holidays.
DETAILS TO REGISTER FOR THIS JOB:
https://careers.ennismore.com/job/58c0aaa6-2c71-465a-800f-799fa87f9af0/?trid=2d92f286-613b-4daf-9dfa-6340ffbecf73
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