Customer Support Specialist, Ajman, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Position Summary

As a Customer Support Specialist, you will be responsible for assisting customers with inquiries, resolving issues, providing product and service information, and ensuring a seamless customer experience across multiple communication channels. You will work closely with internal teams to ensure customer concerns are addressed promptly while identifying opportunities to improve customer satisfaction and retention.

This role requires excellent communication skills, empathy, problem-solving abilities, and a strong commitment to delivering exceptional support.

Key Responsibilities

Customer Support

Serve as the primary point of contact for customer inquiries via email, live chat, phone, and social media.

Respond promptly and professionally to customer questions regarding products, services, subscriptions, billing, and account management.

Resolve customer complaints efficiently while maintaining a positive customer experience.

Escalate complex issues to the appropriate departments when necessary.

Follow up with customers to ensure complete resolution of issues.

Customer Relationship Management

Build and maintain strong relationships with customers through personalized support.

Maintain detailed and accurate customer records using CRM software.

Track customer interactions and update support tickets accordingly.

Identify recurring customer concerns and recommend improvements.

Product Knowledge

Develop a comprehensive understanding of PulseMediaNL's products and services.

Educate customers on available features, best practices, and solutions.

Stay updated on new product releases, service updates, and company policies.

Technical Support

Assist customers with basic technical troubleshooting.

Guide users through account setup, onboarding, and platform navigation.

Coordinate with technical teams to resolve advanced issues.

Customer Experience Improvement

Collect customer feedback and communicate insights to management.

Identify opportunities to improve support processes.

Contribute to knowledge base articles, FAQs, and customer help resources.

Participate in customer satisfaction initiatives.

Administrative Duties

Document all customer communications accurately.

Meet response time and resolution time targets.

Prepare reports on common customer issues and support trends.

Maintain confidentiality of customer information.

Required Qualifications

High school diploma or equivalent (Associate's or Bachelor's degree preferred).

2+ years of experience in customer service, customer support, or client success.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building abilities.

Ability to multitask and prioritize in a fast-paced environment.

Exceptional problem-solving and conflict resolution skills.

Strong attention to detail.

Ability to work independently and collaboratively.

Customer-first mindset with a positive attitude.

Preferred Qualifications

Experience supporting digital marketing, SaaS, or media services.

Familiarity with CRM platforms such as HubSpot, Salesforce, Zendesk, or Freshdesk.

Experience with live chat software.

Knowledge of social media platforms and digital marketing terminology.

Basic technical troubleshooting skills.

Experience handling billing or subscription inquiries.

Required Skills

Technical Skills

CRM software

Microsoft Office Suite

Google Workspace

Live Chat Platforms

Ticketing Systems

Basic troubleshooting

Email management

Data entry

Soft Skills

Excellent communication

Active listening

Empathy

Patience

Critical thinking

Problem-solving

Time management

Organization

Adaptability

Team collaboration

Professionalism

Attention to detail

DETAILS TO REGISTER FOR THIS JOB:

Make Sure Your CV is ATS-friendly.

https://zimyo.work/recruit/career/details/Mjg0MTQ%3D/NzUyNg%3D%3D?UTM_SOURCE=LinkedIn


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What is an ATS CV?

Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:



If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:



And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...

... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.


Our leading services and their respective One-time Investment are as follows:

Entry Level (0 - 2 Years Career Experience)

Junior Professional Level (2 - 5 Years Career Experience)

Mid Level Professional (5 - 8 Years Career Experience)

Senior Professional Level (8 - 40 Years Career Experience)

Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)

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We've all heard we need to ”tweak the CV” to match the 'job vacancy’.

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Else, close this website, continue doom-scrolling on your phone, and curse everything/everyone for your failure to find a good job.

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So, what is the Meaning of Lionify?

To Do Everything it takes…to find your DREAM JOB.

Navigate here: https://lionify.ai/




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Read the recommendations our customers have given us, on my LinkedIn profile.

https://www.linkedin.com/in/shabbirfkagalwala/details/recommendations/



Navigate here for more testimonials/feedback about our expertise and results:

www.dubai-forever.com/resume-writing-feedback.html

www.dubai-forever.com/cv-writing-reviews.html


Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...


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Join the Fastest Growing Job Group on LinkedIn:





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Join the Middle East's Best Job Groups on Whatsapp:





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Join our Telegram Group:





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Submit your CV here, as well:





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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.


It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.


Excited about working in the GCC? Click on one of the banner's below...






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SOCIAL INITIATIVE:

We publish job vacancies on this Job Portal (https://www.dubai-jobs.me) and our Whatsapp groups (www.dubai-forever.com/whatsapp-jobs.html) for the benefit of job-seekers.


It is to help people who are searching for jobs from across the world.


This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.


Do this GOOD DEED.


You never know who will benefit from it.


You've heard about KARMA right?


It's waiting to give you 10X of whatever you do...Do the Good Deed. FORWARD NOW!


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