We need a Senior Service Engineer,
Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.
Job Purpose:
- Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs).
- Execute installations, modifications (including upgrades), application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
- Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
Key Responsibilities & Accountabilities
- Works effectively in both an individual and team environment.
- To provide all after-Sales services to Customer.
- Responsible to secure Customer Satisfaction by providing prompt Services
- Accountable for effective technical support to recover from System failures and preventative maintenance
- Proactive sales promotion of services and spare parts to customers
- Performs timely reporting to Manager/Team leader on the jobs assigned.
- Responsible for follows up and closing of customer service issues.
- May work on multiple, simultaneous projects and various products of Yokogawa.
- Engineering of Yokgoawa Control system & generate necessary documentation.
- Capable of driving projects independently with the direction given by lead engineers.
- Exhibits the importance of frugal and efficient time management, and reports time promptly and accurately as required by company policies.
- Capable to follow Yokogawa quality procedures and documentation.
- Preparing weekly/monthly progress reports, dashboards, and analyses
- Coordinate with site engineers for progress updates, resource status, and issue resolution.
- Support timely preparation and submission of invoices as per project milestones.
- Ensure all required supporting documentation for billing is complete and verified.
- Assist in preparing job/project presentations, reports, and documentation for management review.
- Train Customer and Yokogawa employees on ILB/OMS, TLSVP system engineering and maintenance
- Maintain proper documentation for job/project close-out and audits.
Qualification and Experience
- Bachelor’s degree in engineering – Process Control Systems / Instrumentation / Electrical & Electronics
- 9-10 years of hands-on experience in engineering, troubleshooting and maintenance of Yokogawa Control systems
- Knowledge and experience of Yokogawa ILB/OMS, TLSVP, PRM is Mandatory.
- Familiar with Yokogawa ICSS Life Cycle Management will be an advantage
- Preferably having experience in Customer facing roles
Competencies & Skills
- Good and effective team player.
- Understanding of the quality practices.
- Strong communication and analytical skills.
- High attention to detail and ability to multitask.
- Customer interaction/relationship skills
- Resolving complaints/interacting
- Service methodologies
- Writing skills
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.
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