SAP SuccessFactors Consultant, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.


Description
We are seeking experienced SAP SuccessFactors Consultant will be responsible for managing and overseeing SAP SuccessFactors application and its related services, ensuring effective delivery and support by the implementation/support vendor. The role will act as the key interface between HR business stakeholders, IT, and SAP vendor, ensuring that business requirements, change requests, incidents, enhancements, and implementation activities are properly assessed, prioritized, delivered, and governed.

Responsibility & Scope
1. SAP SuccessFactors Application Management
• Manage the day-to-day functional and technical coordination of SAP SuccessFactors application.
• Ensure the platform continues to meet business and HR requirements.
• Identify opportunities for system optimization and process improvement.
• Maintain an overall understanding of the SuccessFactors solution, modules, integrations, and dependencies.
2. Vendor Management
• Act as the primary IT focal point for the SAP SuccessFactors implementation/support vendor.
• Manage and monitor vendor activities, deliverables, SLAs, timelines, and service quality.
• Review and validate vendor solution proposals, functional specifications, technical documents, and implementation plans.
• Challenge and clarify vendor recommendations where required to ensure alignment with business and technical requirements.
• Coordinate vendor resources and ensure the appropriate expertise is assigned to each requirement or issue.
• Monitor vendor performance and escalate delays, risks, recurring issues, and delivery concerns.
• Ensure vendor deliverables are properly reviewed, documented, and formally accepted.
• Coordinate vendor activities across implementation, enhancement, maintenance, and support engagements.
• Support contract and service management activities, including SLA/KPI monitoring and performance reporting.

 3. Requirements & Change Management
• Work closely with HR business owners to gather, analyze, and document requirements.
• Manage Change Requests (CRs) from initial submission through assessment, approval, implementation, testing, and closure.
• Review the business impact, technical feasibility, effort, cost, and timeline associated with proposed changes.
• Maintain visibility of the requirements and CR pipeline and provide regular status updates to management.
• Ensure changes follow established IT governance and change management procedures.
4. Implementation & Enhancement Management
• Coordinate SuccessFactors implementation and enhancement initiatives with the vendor.
• Review business requirements, gap assessments, solution designs, functional specifications, and implementation blueprints.
• Coordinate SIT, UAT, defect management, deployment, and post-production validation.
• Ensure that agreed scope, timelines, and deliverables are properly managed.
• Track project risks, dependencies, issues, and actions related to SuccessFactors initiatives.
5. Incident & Support Management
• Oversee vendor handling of application incidents and service requests.
• Monitor incident resolution against agreed SLAs.
• Analyze recurring and high-impact issues and ensure appropriate root-cause analysis and corrective actions.
• Coordinate with infrastructure, integration, security, and other IT teams when issues involve multiple systems.
6. Integration & Data
• Coordinate integrations between SuccessFactors, SAP S/4HANA, payroll, government systems, and other enterprise applications.
• Review integration requirements and ensure appropriate coordination between functional and technical teams.
• Support data migration, data validation, and data quality activities.
• Ensure appropriate consideration of security, privacy, and access requirements

Requirements
• 5–8+ years of experience in SAP SuccessFactors, preferably in an enterprise environment.
• Experience managing SAP SuccessFactors implementation and/or application support vendors.
• Strong experience in requirements gathering, gap analysis, CR management, and solution review.
• Experience managing SIT, UAT, deployment, and post-production support.
• Practical knowledge of SuccessFactors modules, preferably Employee Central, Payroll, Recruitment, onboarding and offboarding.
• Experience in vendor performance management, SLA management, and service delivery.
• Experience working directly with business stakeholders and senior management.
• SAP SuccessFactors modules certified.




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