We need a Healthcare Systems Partner,
Die Position
Major Responsibilities
Patient Support& Affordability Programs (Project Management& Execution)
- End-to-End Project Management: Apply formal project management methodologies to oversee the full lifecycle of Patient Support Programs (PSPs), co-pay assistance, and access hubs, from initial scope definition and milestone mapping to field rollout and evaluation.
- Operational Rollout: Drive seamless execution across target healthcare accounts, ensuring clear timelines, risk mitigation plans, and stakeholder alignment at every phase.
- Access& Reimbursement Navigation: Partner with key vendors to streamline patient onboarding, prior authorization tracking, and adherence support.
- Data& KPI Governance: Establish dashboards to track operational metrics (e.g., time-to-treatment, enrollment conversion, adherence rates) and lead continuous improvement initiatives based on data insights.
- Vendor Operations& Oversight: Manage complex third-party vendor networks ensuring seamless operational integration.
- Service-Level Agreement Accountability: Monitor vendor performance against contractual Key Performance Indicators (KPIs); conduct regular business reviews and lead corrective action plans when standard thresholds are missed.
- Cross-Functional Workflow Alignment: Serve as the central operational integration point between third-party service providers, field teams, and internal cross-functional stakeholders (Legal, Compliance, Procurement).
- Vendor Onboarding& Risk Mitigation: Collaborate with Procurement and Legal on vendor selection, scope of work (SOW) drafting, audit readiness, and ongoing operational risk assessments.
- Healthcare System Engagement: Engage hospital networks and patient organizations to map structural obstacles in patient access.
- Tailored Access Solutions: Co-create non-promotional, bespoke care-pathway solutions tailored to the unique operational and administrative needs of specific health systems or regional accounts.
- Patient Advocacy Collaboration: Build compliant, value-based partnerships with patient advocacy groups (PAGs) to gather unbranded patient feedback and integrate insights into future program iterations.
- Regulatory& PV Compliance: Ensure all vendor workflows and field engagement activities strictly adhere to local regulatory standards, pharmacovigilance (PV) / adverse event (AE) reporting protocols, data privacy laws (e.g., GDPR/HIPAA), and anti-bribery policies.
- Field Insight Loop: Capture and translate field challenges, vendor bottlenecks, and payer obstacles into actionable insights for the broader Market Access brand strategy.
Required Education and Experience
- Bachelor’s degree in Life Sciences, Business Administration, Project Management, Healthcare Management, or Pharmacy (Master’s, PharmD, or PMP certification preferred).
- 3–5+ years of experience in the pharmaceutical or biotechnology sector within Market Access, Patient Support Services, Operations, or Health System Management.
- Proven track record in project management, specifically leading cross-functional health projects or launching complex field-based patient programs.
- Demonstrated expertise in managing complex, multi-vendor environments (e.g., hub providers, specialty distribution partners, digital patient solution.
- Vendor Governance: Demonstrated ability to negotiate SOWs, hold third-party partners accountable to rigorous SLAs, and troubleshoot operational bottlenecks.
- Project Management Skills: Proficiency in project management frameworks, risk mitigation, resource scheduling, and cross-functional task tracking.
- Healthcare& Access Knowledge: In-depth understanding of local health systems, reimbursement channels, patient assistance models, and data privacy frameworks.
Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.
Gemeinsam können wir eine gesündere Zukunft gestalten.
Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.
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