Role purpose:
Managing products and service function to ensure the delivery of quality service to Staff, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.
Key accountabilities of the role:
Responsibilities:
1. Account documentation:
Handle inquiries related to staff accounts.
Opening and closing of staff accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
2. Finance account documentation:
Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.
3. Staff Management and coordination:
Management of subordinates, planning their training and appraisal.
4. Perform other tasks specified by Management.
5. Enter payroll transactions.
6. Calculate & enter overtime transactions.
7. Prepare various payment memos/invoices.
8. Prepare advance leave salary and prepare/update advance reports.
9. Assist in preparation of JVs/GLs reports/entries.
Results required:
Continuous Improvement: Assist CRM to Recommend workflow changes leading to process improvements to the branch manager at least once a year
Internal Audit & ICD Comments - Provide support in preparing detailed responses to internal audit and ICD comments relating financial products and financial staff services.
Compliance of policies & procedures: Comply and perform key operational controls as required in ADIB’s policies & procedures in day-to-day operations.
Specialist skills / technical knowledge required for this role:
Broad knowledge of ADIB’s Retail Banking financial products & services
Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
Good knowledge of UAE banking practices, regulations & risks
Thorough knowledge of all the Regulations issued by Central Bank of UAE
General awareness of competitors in the local market
Fair knowledge of service standards
Training skills
Sales skills
Management Information skills
Computer skills
DETAILS TO REGISTER FOR THIS JOB:
https://hciq.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4468?utm_medium=jobboard&utm_source=LinkedIn_Slots
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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