We need a Service Manager
Your role
As Service Manager, you will be accountable for the leadership, performance and development of the Field Service Engineer team. You will create an inclusive and motivated working environment, enable effective planning and safe execution, and ensure customer commitments are fulfilled with quality and efficiency.
You will manage operational performance through clear priorities, regular coaching and disciplined follow-up of key indicators. You will work closely with Service Planning, Technical Support, Sales, Human Resources, SHEQ and other CTS functions to resolve non-technical escalations, strengthen competence, improve contract execution and support profitable growth. You will remain curious about customer needs and team capability, encourage better ways of working, and use feedback and performance data to continuously improve results.
Key Responsibilities
- Lead, motivate and develop a diverse team of Field Service Engineers, taking an active role in recruitment, onboarding, performance management, career coaching and competence development.
- Establish a consistent people-management rhythm, including monthly face-to-face one-to-one meetings with Field Service Engineers, monthly work-in-progress reviews and active participation in CTS management meetings.
- Assess individual capability and development needs, balancing on-the-job learning with structured support from Technical Support and Learning & Development.
- Manage performance evaluation, career coaching, attendance follow-up and relevant people processes, while ensuring fair, respectful and timely communication.
- Work closely with Service Planning and the Field Service Team to improve advance planning, utilization, time on site, twin working, workload balance and timely execution of customer jobs.
- Monitor regional operational indicators including work in progress, utilization, time on site, van inventory and related service-performance measures, and share effective practices across the CTS organization.
- Follow up on NPS feedback, key contracts and service-level commitments, ensuring customer concerns are acknowledged, owned and resolved efficiently.
- Handle urgent customer issues and non-technical escalations, raising risks early, coordinating the right stakeholders and maintaining clear communication until closure.
- Ensure contracted equipment is serviced on time and support effective contract execution, profitability and renewal through close coordination with the responsible sales colleagues.
- Monitor planned versus executed work and quality-related costs to protect contract profitability and improve operational efficiency.
- Review warranty matters, risk observations and near misses, ensuring actions are assigned and followed through.
- Ensure compliance with safety requirements and maintain effective oversight of service vehicles, tools and personal protective equipment, including periodic inspection of certified van tools.
- Organize nine toolbox meetings per year, combining seven focused online sessions with two longer physical team-building meetings involving relevant colleagues from planning, administration, sales and other functions.
- Use operational data, employee feedback and customer insight to challenge existing practices, test practical improvements and build more effective ways of working.
Your skills and experience
Experience and Knowledge
- Proven experience leading or developing field service, operational or technical teams with different competence levels.
- Experience managing performance, resource planning, service execution, customer issues and operational improvement.
- Working knowledge of compressed-air equipment and service operations is strongly preferred, including experience with oil-injected and oil-free compressors, dryers and related systems.
- Ability to review and interpret service performance information and technical job reports sufficiently to guide action and escalate to the appropriate technical specialists.
- Good command of Microsoft Office and confidence using operational systems and performance data.
- Understanding of safety requirements, field-service risk management and disciplined work practices.
- Experience with competitor equipment or service environments is an advantage.
Education
Bachelor’s degree in Mechanical, Electrical or Instrumentation Engineering. Candidates with a recognized technical diploma or apprenticeship and at least five years of relevant compressed-air industry experience may also be considered.
Your job location
This role requires you to work on-site at our office in Ahmadi, Kuwait (KW). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
Why it is great to work with us
Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.
Application process
Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.
Visit the Atlas Copco website
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.
APPLY NOW: DETAILS TO REGISTER FOR THIS JOB:
Make Sure Your CV is ATS-friendly.
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. In the image below, 'PMP' has gone into the 'Mobile Number' column. The Mobile Number '052 1234567' has gone into the 'Main Skill' column.
So a recruiter searching for a candidate with PMP certification, will never find this person, in spite of his 'CV information' existing in the database...
...And, he will wonder why he gets rejected in spite of being a PERFECT MATCH for the Job.
Entry Level (0 - 2 Years Career Experience)
Junior Professional Level (2 - 5 Years Career Experience)
Mid Level Professional (5 - 8 Years Career Experience)
Senior Professional Level (8 - 15 Years Career Experience)
Senior Professional Advancement (15 - 25 Years Career Experience)
Industry Expert & Legacy Positioning (25 - 40 Years Career Experience)
Executive Level (C-Level, MD, VP, Director, Lawyer, Doctor, Investor, etc.)
Board & CXO Positioning (8 - 40 Years Career Experience)
Information About Leading Certifications:
www.dubai-forever.com/pmp.html
www.dubai-forever.com/shrm.html
www.dubai-forever.com/aws-solutions-architect.html
www.dubai-forever.com/az-305.html
www.dubai-forever.com/nebosh-igc.html
Are You Ready To Get Certified? Get a FREE Personalised Report:
www.dubai-forever.com/pmp-eligibility-calculator.html
www.dubai-forever.com/power-bi-career-readiness-calculator.html
Read the recommendations our customers have given us, on my LinkedIn profile:
www.linkedin.com/in/shabbirfkagalwala/details/recommendations/
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's most trusted review site...
Navigate here for the Latest CV Samples & Templates, APPROVED by recruiters. For FREE!:
Join the Fastest Growing Job Group on LinkedIn:
Join the Middle East's Best Job Groups on Whatsapp:
Join our Telegram Group:
Submit your CV here, as well:
We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banners below...
Watch, Like, and Subscribe to the YouTube Channels:
Indian Folk Originals - We create original Punjabi folk-inspired wedding songs built around the biggest moments of Indian celebrations.
https://www.youtube.com/@IndianFolkOriginalsTrouwlied Studio creates original Dutch Wedding Anthems, and Wedding Shorts for various scenarios such as couple entry, groom dance, bride dance, etc.
https://www.youtube.com/@TrouwliedStudioHedgehog Haven - Discover beautifully crafted, photorealistic hedgehog videos set in tranquil forests, cozy gardens, misty mornings, gentle rain, autumn leaves, snowy landscapes, and magical natural habitats from around the world.
https://www.youtube.com/@HedgehogHaven-6If you want to promote your services/products as well, get in touch with us.
SOCIAL INITIATIVE:
We publish job vacancies on:
our Job Portal: (www.gulf-cv-database.blogspot.com)
and our Whatsapp groups: (www.dubai-forever.com/whatsapp-jobs.html)
for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do... Do the Good Deed. FORWARD NOW!
No comments:
Post a Comment