We need a Soft Services Lead,
Job Information
Date Opened
08/06/2025
Job Type
Full time
Work Experience
8 years
Job Opening Status
In-progress
Industry
Hospitality
City
Muscat
State/Province
Masqat
Country
Sultanate of Oman
Zip/Postal Code
0000
Soft Services Lead
Responsible for managing soft service operations such as housekeeping, waste management, landscaping, pest control, concierge/front office, and security. Leads a team of supervisors and frontline staff to ensure services are delivered to the highest standards. Supports business development efforts by participating in site visits, preparing soft service input for proposals, and contributing to cost estimation and operational planning.
Experience/Skills-
3-year Diploma / Graduate in Hotel Management, Facility Management, or Business Administration is a must. 8 years of experience in soft services or hospitality operations within OMAN FM, residential, commercial, or healthcare sectors.- BICSc Certification (British Institute of Cleaning Science) is mandatory.
- Train the Trainer (TTT) Certification is preferred
- Familiarity with soft service KPls, service audits, and vendor performance management. title in subject line)
- Awareness of ISO 14001, ISO 41001, and customer service quality standards is desirable.
- OMAN , Gulf Light Vehicle Driving License is mandatory.
- Strong leadership and staff development skills, including hands-on training delivery.
- Experience with cleaning schedules, equipment handling, pest control, and security coordination.
- Communication skills in English (Oral and Written); other languages are an advantage.
- Proficient in preparing SOPs, cleaning audits, incident reports, and CAFM-based service requests.
- Must support business development by:
- Conducting soft service assessments during site visits.
- Providing inputs for proposal documentation.
- Assisting with resource planning and cost estimation for new projects.
DETAILS TO REGISTER FOR THIS JOB:
https://jobs.gu-recruitment.com/jobs/Careers/717317000013384915/Soft-Services-Lead?source=CareerSite
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