Officer, Collections, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Job Description

Follow up on allocated overdue mortgage accounts and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers. 

Responsibilities

Key Accountabilities:

Collection Activities:

 

Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).

Ensure detailed review of the case given the long tenure relationship with customers 

Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status. 

Ensure if rental product then BSA and TCR to be reviewed for rental status. 

Interact with customer in compliance to CPR  to ascertain reasons for delinquency 

Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis

Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.

Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank

Any other customer follow up action as required by the Bank from time to time.

Any high risks to be flagged off to respective managers for accelerated actions.

Evaluate all viable options post discussion with customer to stem flow to next overdue status.

 

Legal, regulatory and compliance:

 

Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.

KYC (Know Your Customer) 

AML (Anti Money Laundering)

CPR compliance

 

Qualification & Experience:

Bachelor’s Degree

Minimum of 3+ years collections experience in mortgage collections in UAE 

Awareness of the legal options and remedial options.

DETAILS TO REGISTER FOR THIS JOB:

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