Job Description
We're looking for an experienced and motivated Housekeeping Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. In this key role, you will lead and inspire our dedicated housekeeping team while maintaining exceptional standards of cleanliness, presentation, and service excellence across all guest and operational areas. You'll play a vital role in upholding our organization's reputation for quality hospitality while fostering a positive, inclusive, and supportive environment where team members can thrive and perform at their best.
Conduct daily briefings and team meetings to communicate priorities, standards, and operational expectations in a clear and transparent manner
Supervise and coordinate housekeeping operations across guest rooms, public areas, and all hotel facilities while ensuring compliance with organizational standards
Inspect guest rooms and public areas regularly to maintain exceptional cleanliness, presentation, and quality standards
Manage daily task allocation, team workflows, and roster requirements to support efficient and effective operations
Monitor team performance, attendance, and conduct while providing constructive feedback, guidance, and support for continuous improvement and professional growth
Support the onboarding, induction, and training of new team members, ensuring they understand expectations and procedures
Ensure strict compliance with health, safety, fire, and emergency procedures, actively promoting a safe and secure workplace environment
Identify and resolve operational challenges with a proactive, solutions-focused approach and decisive action
Monitor stock levels, equipment, and supplies while supporting effective cost management and resource optimization
Maintain professional grooming and hygiene standards, representing our organization's values and service expectations
Build and nurture a collaborative team culture that encourages engagement, teamwork, accountability, and professional development
Collaborate effectively with all hotel departments to deliver exceptional guest experiences and support overall organizational goals
Qualifications
**Required Skills and Competencies:**
Strong organizational and time management skills with the ability to prioritize multiple tasks effectively
Excellent verbal and written communication skills with a professional and approachable manner
Proven leadership and team management experience with the ability to motivate and develop staff
Ability to work independently with minimal supervision while maintaining consistently high standards
Detail-oriented mindset with a commitment to quality and excellence
Problem-solving and decision-making abilities with a solutions-focused approach
Customer-focused attitude with a commitment to delivering exceptional service
Flexibility and adaptability to changing priorities and operational needs
Physical capability to perform the duties of the role
**Required Experience:**
Previous experience in a similar supervisory role within a hospitality environment
Demonstrated experience in housekeeping operations management
Proven track record of maintaining high cleanliness and presentation standards
Experience working in a luxury hotel or high-end hospitality setting is highly desirable
**Preferred Skills and Tools:**
Opera PMS (Property Management System) experience is highly desirable
Knowledge of health, safety, fire, and emergency procedures
Familiarity with cleaning standards, protocols, and best practices
**Education and Certifications:**
High school diploma or equivalent; additional hospitality training or certifications are a plus
DETAILS TO REGISTER FOR THIS JOB:
https://careers.accor.com/global/en/job/housekeeping-supervisor-in-sofitel-al-hamra-beach-resort-ras-al-khaimah-unite-jid-101128
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