IT Operations, IT Project, IT Infrastructure Manager

Full Name: Shabu Sebastian
E-Mail Address: shabusms@gmail.com
Mobile Number: 971502447103
Current Location - City/Country: Dubai/UAE
Sector : Information Technology
Job Designation (Current): IT Manager
Job Designation (Wanted): IT Operations/IT Project/ IT Infrastructure Manager
 

Main Skill Set/Expertise: IT professional offering over 15 years’ GCC experience in managing IT Systems & IT operations; Executing full 360 IT Infrastructure & Network project management;  Windows Server Management (including VM & Hyper-V), DR Setup & Business Continuity Planning (BCP), Budgeting, Costing, Business Engagement, Stakeholder Management, Security & Compliance Programs,  System Monitoring & Trend Analysis; complemented by Bachelor of Engineering in Electronics & Communication (AMIE), Microsoft Certified Systems Engineer (MCSE) & Cisco Certified Network Professional (CCNP) in Routing & Switching.
 

Experience in Number of Years: 15Highest Degree/ Diploma/ Certification: Bachelor of Engineering in Electronics & Communications
Nationality: Indian
 

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Core Competencies
                     
IT Project / Service Management

IT Security Solutions & Management

Cost Reduction Initiatives (3%-5%)

IT Audit Management

Budgeting (CAPEX/OPEX) & Cost Control

Salesforce CRM & Oracle ERP support

Corporate Training & Development (IT Infrastructure & Security)

Business Continuity Planning (BCP)

Standard Operating Procedure Formulation 
Team Building & Leadership


  Academic Details


 Bachelor of Engineering in Electronics & Communication (AMIE) from Institution of Engineers (India) 

Advanced Network Engineering
        PG Diploma in Advanced Computer Troubleshooting                 
        IT professional offering over 15 years’ GCC experience in Networking,  IT Infrastructure Management, Budgeting, Costing, Business Engagement, Stakeholder & Vendor Management, Security & Compliance Programs and System Monitoring.
        Expert in service desk implementation with ITIL standards for Incident Management, Service Management, Change Management, Problem Management modules 
        Integrated multiple technologies such as cable LAN V’s wireless LAN, Physical V’s VM & Hyper-V on a conservative platform to optimize the cost
        Led the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure, internal networks, peripherals, and structured cabling
        Followed procedures, change management best practices to ensure Network availability and maintenance of Disaster recovery stance
        Transformed the business through operational strategies, execute the project from the scratch and stabilized the same as well as enhanced on organizational productivity and performance through technology analysis
        Evangelized Information Security best practices through corporate information security training and awareness programs
        ICT experience in Pre-Sales & Business Development, Key Account Management, Vendors, Partners and Channel Management, Up & Cross Selling etc.
        Interfaced with Top Management for evolving strategic vision, driving change, infusing new ideas into practice.


  Certifications




  Work Experience

Since Dec’08
Arab Media Group LLC., Dubai, UAE; presently as IT Manager of Global Village LLC., Dubai, UAE.

Growth Path:
Asst. IT Infra. Manager & Sr. Network Administrator (Arab Media Group LLC)                Dec’08 to Apr’13
IT Manager (Arab Media Group LLC & Global Village LLC)                                            Apr’13 to May’19



Role:
        Managing a team of 2 Line-Managers & 8 Technical Staff in designing, building, implementing, managing, supporting and enhancing key technologies
        Coordinating with Business & Salesforce CRM development partners for Global village investor portal season setup.
        Coordinating with Business & E-Commerce & Website development partners for Global village season preparation.
        Acting as a main point of contact for Information Risk management and compliance function for the security needs.
        Providing consulting service for Business continuity planning (BCP) project during life cycle (RFI/RFP, Pre-Contract, sustenance phase and termination)
        Preparing yearly IT budget & procurement for Arab Media Group & Global Village
        Heading projects assigned by the company related to resolving technical queries & incident changes within the SLA commitments
        IT Solution & Support for Live Events managed by Done Events (Another entity of Arab Media Group)
        Supervising IT Service Desk and mentoring the performance of team members to ensure efficiency in process operations and meeting of SLA using Solarwinds web Help Desk
        Ensuring goals of the Incident Management Process are achieved; restoring service as soon as possible based on defined SLA through detecting, logging, categorizing and prioritizing incidents
        Developing long-term partnerships with vendors & ensuring service, cost, delivery and quality norms are met
        Assessing network design and providing guidance in identifying and implementing Network and security controls as per Contractual and Regulatory requirements

Highlights:

        Honored with following awards /recognition's:
o       Star of the Quarter Award
o       Yearly Appreciation by the organization for successful Global Village season completion.
        Leadership & Technical skills enhanced through attending trainings on Budgeting for Managers, PMP, Dell EMC VxRail Test Drive for Technical Decision Makers, CISSP, ITIL V3 (Foundation), ILM V3.15 (Time, Stress & Conflict Management), CEH, CCSA, CCSE.
        Headed all Group IT Infrastructure project right from initiation stage till commissioning including yearly IT Infrastructure budgeting & procurement
        Marked excellence:
o       Reduced annual Telecom spends with proper planning & VOIP system architecture upgrade with latest technology.
o       Reduced IT Cost by converting IT systems from physical to converged & hyper converged infrastructure
o       Transformed the work structure for getting the IT task completed on time.
o       Contributed in the set-up of Data center’s infrastructure including sizing, configuration, bandwidth estimation, network management & load balancing.

Major Projects Executed in Arab Media Group LLC.(AMG) & Global Village LLC.(GV) corporate Offices :

        IT Low current Infrastructure & Datacenter setup for Arab Media Group, Global Village & Done Events offices .Which includes Network design, structured cabling, Network & Perimeter hardware installation, configuration & commissioning.
        Cisco Core switch (Cisco Catalyst 3750/4507/6509) & Distributed Switch(Cisco Catalyst 2960) installation & configuration
        MPLS Cloud for AMG corporate & its entities Network design, installation, configuration, commissioning & maintenance.
        Microsoft Windows Active Directory (AD) installation & Microsoft Windows Domain migration.
        NAS / DAS Installation & integration with Windows AD for centralized file sharing.
        Server Virtualization from Converged Virtual Machine (VM) to Hyper converged Virtual Machine (Hyper-V).
        Centralized Backup & Recovery system for end-user system using Acronis Backup & Recovery software.
        IT Web helpdesk and asset management system using Solar Winds.
        Network & System Monitoring software for Network devices & Server Hardware.
        AVAYA IP Telephone Communication system installation & Upgrade to cater latest technology.
        Centralized Biometric/RFID Time attendance system across all entities for Human Capital.
        Render Farm system for Done Events Creative team (Another entity of Arab Media Group LLC.)
        Datacenter DR setup using ArcServ software for Arab Media & Global Village operation.
   Previous Experience (GCC)


Jul’05 to Nov’08
BinHendi Enterprise LLC., Dubai, UAE as Sr. IT Supervisor – Hardware & Network                     
Highlights: Support BinHendi Enterprise (Retail and F&B chain of more than 100 outlets) IT infrastructure & lead the Hardware/Network support Engineers. Maintain the central server farm on Windows 2003 platform, Exchange 2007 Server, Backup Server & NAS Storage, Tape Library etc., Manage FortiGate & CheckPoint Firewalls, Maintain inter-office VPN connectivity & establish secure Wireless connection. Support AVAYA IP Telephone, Vendor Coordination, Team Management, Hardware & Network equipment procurement, Ensure SLA are met, IT budget preparation.
May’03 to Apr’05
Arabian Network Information Services, Manama, Bahrain as IT Security Pre-Sale Engineer   
Highlights:  Design, Install, configure & maintenance of Check Point Firewalls using Crossbeam & Nokia IP Security devices, Implemented IT Security Solutions & Pre-Sale Technical support. Implement Mail firewalls like Borderware Mxtreme ,Nokia Message Protector.
Key Clients: Bahrain Telecommunication Company, Gulf International Bank, Bank of Bahrain & Kuwait, Arab Financial Service, Bahrain Petroleum Company                                                       

   Previous Experience (India)

Jan’00 to Apr’03
Jay Info Systems (P) Ltd., Technopark, Thiruvananthapuram, Kerala, India as Senior Network Engineer     
Highlights: Managed WAN connectivity using Cisco Routers for different branch offices and provided support to Network Engineers at Education through Network using Information Technology centers throughout Kerala State in India                       


Sep’97 to Dec’99
Software Training Park India (P) Ltd., Thiruvananthapuram-1, Kerala, India as Network Administrator 
Highlights: Conduct MCSE, CCNA & CCNP Training. Installation and troubleshooting of mixed topology network consist of Windows NT Servers, Exchange 5.5 Server over 200 nodes.                                           

Jun’93 to Sep’97
Microtech Systems, Cochin-16, Kerala, India as Customer Support Engineer   
Highlights: Installation, Testing, Quality Control and troubleshooting  of Windows NT, Novell NetWare & IBM Compatible PCs                                                 

      Certifications & Membership ID’s

        Associate Member of Institution of Engineers (India) (AMIE) ID - A-526357-4
        Microsoft Certified Systems Engineer (MCSE) ID – 1188732
        Cisco Certified Network Professional (CCNP) ID - CSCO10127972
        Certified Novell Administrator (CNA) ID - 9687374 PIN 2777

      Technical Skills                                       

Server OS       MS Windows 200X & NT 4.0 and Novell NetWare 5.X, 4.X
Internet/Intranet Platform      MS Exchange server 2007, 2003 & 5.5
ERP/CRM Platform        Oracle & Salesforce
Management Platform     Citrix MetaFrame 1.8 & Presentation Server 3.0
Systems Management Server 2.0
VM Platform     VMware on Hyper Converged Infrastructure - VXRAIL 500
Backup Server utility   BrightStor ARC serve 11.5 & Symantec VERITAS 11D,  Acronis Backup & Recovery 11.0, Symantec Backup Exec
Antivirus       Kaspersky, Sophos, McAfee with EPO,                          Norton Smart Protection & Trend Micro NeatSuite
Network Hardware &
Network Monitoring Software     Cisco Routers & Multilayer switches, Cisco Catalyst switches. Nokia & Cisco Secure VPN devices,  Solarwinds NPM
Storage Dell Data Domain Storage (DD3300), EMC VNX500, InfoTrend NAS
Backup  HP & IBM Tape library
Firewall        Check Point NGX, SonicWall 3060 & Fortigate products,
Nokia IP series, Crossbeam, Mxtreme Mail firewall, Netilla.


  Soft Skills                                         Personal Details


        Date of Birth: 14th May 1971 / Nationality:  Indian
        Languages Known: English, Hindi & Malayalam
        Marital Status:  Married / No. of Dependents: Three     
        Current Visa Status: Valid UAE Residence Visa
        Driving License:  UAE & India

Refer Next Page for Annexure

        Date of Birth: 14th May 1971
        Languages Known: English, Hindi, Malayalam & Tamil
        Permanent Address: Shabu Sebastian, Mulavana House, Vellappally Lane, Kottayam – 686001, Kerala, India
        Nationality:  Indian / Marital Status:  Married / No. of Dependents: Please Mention     
        Passport No.:  Please Mention     / Visa Status: Residence Visa, UAE
        Driving License:  Please Mention   
                                                   ANNEXURE

Major Project achievement in Global Village park :                                                                                                                   
(A Multi-cultural Entertainment & Shopping Experience Park)

        IT Low current Infrastructure design & implementation for the entire Global Village Park.
(Around 80 Nos. – Low current Manholes; 1Nos. – MDF; 12 Nos.- IDF’s; 8 KM – 24 core & 5 KM – 12 core SM fiber cable)
        Active participation with Du team for Public Wi-Fi (Wi-Fi-UAE) across the park as part of Smart UAE initiative.
        Global Village own Wi-Fi using Cisco AIR-AP1562 across the park for Global village internal Operation.
(Running 13 KM– 6 core SM fiber cable; 5 KM – Outdoor CAT6 cable; 15 Nos. - Cisco Catalyst 3850 12 Port GE SFP switch; 
120 Nos. - Cisco AIR 1562 outdoor Wi-Fi AP & Cisco 3504 Wireless Controller )
        Centralized IP Telephone communication system using S8500 AVAYA Communication Manager.
        CRM using Salesforce for Global Village investor portal.
        E-Commerce portal for Global Village B2B & B2C customers.
        VIVA Tickets (Best Union) Ticketing system & Axess Turnstiles for park Entrance gates
(3 Nos. of Ticketing Booth with more than 50 Nos. POS machine & 40 Nos. Turnstiles)
        Embed ticketing system & RFID Reader for Carnaval (Funfair) Rides & Attractions
 (10 Nos. of Ticketing Booth with 35 Nos. POS machine & 300 Nos. RFID reader)
        Centralized Multi-Tenant Retail & Restaurant system from Castle IT for Pavilion shops, Retail outlets,                        Restaurants & Food Kiosks ( Around 250 Outlets)
        Auxel Ride Maintenance system & PLC connectivity for Carnaval (Funfair) Rides
        Parktron Parking Management system using  RFID tag & chipcoin
        Public Car Parking Counting System using Sensors & P2P connectivity
        Ticket Self vending machine for Entrance tickets & Auto pay station for car parking
        Introduced Microsoft Power BI Platform for Trend analysis & Forecasting. 
        People Counting System using Xovis sensor & Vemcount Management software (More than 100 Nos. – sensors)
        Crowd Management & People Tracking System using Cisco Connected Mobile Experiences (CMX)
        Toiletry Management System for toilet dispenser using HsM (Hagleitner Sense Management) sensor
        Outdoor Digital Information screen, using Samsung MagicINFO
        Centralized Biometric Attendance System & Door Access Control System across the park
        Centralized control room for Carnaval with Operator booth console for Rides using CCTV system
        Online Toilet cleanliness survey App for Guest feedback
        Connectivity for Smart Power Grid & BMS solution using Metasys system (IoT) from Johnson controls
        Centralized staff food coupon system through Biometric Attendance system & Multi-Tenant system
Major live event’s IT support for Done Events :
(Done Events – An Event Management company, part of Arab Media Group LLC.)

        Justin Bieber Event      – In 2013 @ The Sevens Stadium
        John Bishop                   – In 2014 @ DWTC
        Eric Clapton                   – In 2014 @ Amphitheatre Media City
        RedFest DXB                 – 4 Editions from 2014 onwards @ Amphitheatre Media City
        BLENDED                     – 4 Editions from 2014 onwards @ Amphitheatre Media City
        MeetD3                      – 3 Season from 2015 onwards  @ Dubai Design District (D3)
        1 Direction                     – In 2015 @ The Sevens Stadium
        JAZZ Fest                        – 2 Season from 2017 onwards @ Amphitheatre Media City
        TAG Fest                             – 2 Season from 2017 onwards @ DWTC
        DXB Laughs             – 2 Season from 2017 onwards @ DWTC
Innovative & Future Technology (IFT) Projects under evaluation :

        Kids Tracking system using GPS & Wi-Fi connectivity and monitoring using Mobile App.
        People counting & Tracking system using CCTV Camera, LiDAR & Milestone VMS Plugin.
        Virtual Security Fencing & Alerting system using CCTV Camera & Milestone VMS Plugin.
        Vehicle Pick-up & Drop-off Tracking system using GPS.
        Augmented Reality (AR) for Entertainment & Shopping experience.
        Parking Management & Tracking system using ANPR (Automatic Number Plate Reader) & Mobile App.

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