Full Name: S. Wasim Akram
E-Mail Address: vasimakramshaik@gmail.com
Mobile Number: +917780212832
Current Location - City/Country: Bangalore
Sector : Banking/Finance, Call Center/Customer Service, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Vendor Support Operations
Job Designation (Wanted): Business Analyst
Main Skill Set/Expertise: PG DCA
Total Experience in Number of Years: 7
Highest Degree/Diploma/Certification: B com computers
Nationality: Indian
Copy-Paste Your CV Here: RESUME
S. Wasim Akram E-Mail: vasimakramshaik@gmail.com
Contact No: 07780212832
Career Profile:
A highly dynamic, organized and Skilled with diverse knowledge of operating Back End Department. Seeking a position as Back End Users Support to utilize my skills and experience in a renowned organization.
Professional Strengths:
Possess five years of professional experience in the mentioned field
• Highly proficient in handling ack end services
• Possess excellent communication and interpersonal skills
• Ability to deal professionally with a number of external and internal customers
• Quick learner and possess creative problem-solving skills
• Ability to adapt to new processes within limited time frame
• Familiar with basic operating systems like Microsoft Outlook, Office and the Internet
• Self-motivator and ability to work in a fast-paced work environment
• Ability to convince and satisfy customers
• Excellent team player with good listening skills
Academic Qualifications:
• B. Com from Vivekananda Degree College Chittoor, A.P
• Intermediate Margadarsi Jr. College Piler, A.P
• SSC V.S.N Siddhartha High School Piler, A.P
Professional Experiences:
Company : Udaan Pvt Ltd
Duration : March 2019 to Till Now
Role : CX- Customer Service
Roles and Responsibilities:
*Constant problem solving at the warehouse/delivery hub and ensure continuous process improvement.
*Update buyers about the status of their shipment and escalate to L2 if it TAT beached.
* Take updates from the internal team regarding serviceability and escalate if not able to place orders.
* Daily basis we communicate to buyers & sellers and it will Product & logistic issue and we prioritize the concern and give a resolution to them so their issue will get resolved.
*Keep the tendencies at the hub in check and ensure quicker closure.
* Observe the processes at the hub and suggest data backed changes to improve the efficiency of the existing processes of the hub.
*Conduct regular audits around cash, material and documents at the hub and present reports to the central team.
*Innovate and improve processes by constantly working with the central process team.
Professional Experiences:
Company : Wibmo Software Pvt Ltd
Duration : August 2016 to March 2019
Role : Analyst- Customer Service
Roles and Responsibilities:
• Receive and log requests for support from help desk, other service delivery staff
• Analyze and route issues into the proper ticketing systems
• Update the close tickets in a timely manner.
• Establish new users, manage access levels and reset passwords. and Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational
• Security audits determines appropriate actions to take.
• Responsible for handling and solving customer support issues via calls and mails
• Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
• Handled the tasks of contributing ideas for developing ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines
• Assigned the tasks of supporting, analysing and investigating the development of new features in supporting sales
• Responsible for preparing, maintaining and analysing data
• We conduct user research, QA features before they ship, and work closely with Customer Success and Sales to keep our customers happy.
• I also manage our JIRA board and prioritise bugs for engineers.
Company : Oasis Informative Pvt Ltd
Duration : August 2015 to August 2016
Role : Vendor Support Management (Operations)
Roles and Responsibilities:
• Manage external vendor relations within Operations Department.
• Perform as functional bridge amongst external vendors as well as internal stakeholders.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Ensure to track, measure, report and evaluate vendor performance.
• Troubleshoot all vendor problems and present to management as required.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
• Participate to formulate work flow processes, methods and policies for applying vendors.
• Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection and transition.
• Monitor contractual agreements for all IT function’s vendors.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
Company : Concentrix of Synnex
Duration : September 2013 to August 2015
Role : Customer Support Representative
Roles and Responsibilities:
• Determine clients’ needs by engaging them in conversation and ensure that they are fulfilled completely
• Assist clients in filling out checks and provide them with support in cashing them
• Ascertain that deposit slips are properly filled out by verifying information on it
• Assist new clients in filling out account opening forms
• Provide information regarding services and products that offers of day by day
• Ascertain that all new client information is processed in the database properly
• Inform clients of the status of their accounts and balances
• Create and maintain records of clients in both electronic and paper form
• Assess clients’ financial strength to determine if additional services can be sold
Personal Details:
Name : S. Wasim Akram
Date Of Birth : 24-05-1992
Passport No : J3433508
Languages Known : English, Hindi, Telugu, Kannada, Tamil and Urdu
Current Address : Nagasandra, HAL, Bangalore-560037
E-Mail Address: vasimakramshaik@gmail.com
Mobile Number: +917780212832
Current Location - City/Country: Bangalore
Sector : Banking/Finance, Call Center/Customer Service, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Vendor Support Operations
Job Designation (Wanted): Business Analyst
Main Skill Set/Expertise: PG DCA
Total Experience in Number of Years: 7
Highest Degree/Diploma/Certification: B com computers
Nationality: Indian
Copy-Paste Your CV Here: RESUME
S. Wasim Akram E-Mail: vasimakramshaik@gmail.com
Contact No: 07780212832
Career Profile:
A highly dynamic, organized and Skilled with diverse knowledge of operating Back End Department. Seeking a position as Back End Users Support to utilize my skills and experience in a renowned organization.
Professional Strengths:
Possess five years of professional experience in the mentioned field
• Highly proficient in handling ack end services
• Possess excellent communication and interpersonal skills
• Ability to deal professionally with a number of external and internal customers
• Quick learner and possess creative problem-solving skills
• Ability to adapt to new processes within limited time frame
• Familiar with basic operating systems like Microsoft Outlook, Office and the Internet
• Self-motivator and ability to work in a fast-paced work environment
• Ability to convince and satisfy customers
• Excellent team player with good listening skills
Academic Qualifications:
• B. Com from Vivekananda Degree College Chittoor, A.P
• Intermediate Margadarsi Jr. College Piler, A.P
• SSC V.S.N Siddhartha High School Piler, A.P
Professional Experiences:
Company : Udaan Pvt Ltd
Duration : March 2019 to Till Now
Role : CX- Customer Service
Roles and Responsibilities:
*Constant problem solving at the warehouse/delivery hub and ensure continuous process improvement.
*Update buyers about the status of their shipment and escalate to L2 if it TAT beached.
* Take updates from the internal team regarding serviceability and escalate if not able to place orders.
* Daily basis we communicate to buyers & sellers and it will Product & logistic issue and we prioritize the concern and give a resolution to them so their issue will get resolved.
*Keep the tendencies at the hub in check and ensure quicker closure.
* Observe the processes at the hub and suggest data backed changes to improve the efficiency of the existing processes of the hub.
*Conduct regular audits around cash, material and documents at the hub and present reports to the central team.
*Innovate and improve processes by constantly working with the central process team.
Professional Experiences:
Company : Wibmo Software Pvt Ltd
Duration : August 2016 to March 2019
Role : Analyst- Customer Service
Roles and Responsibilities:
• Receive and log requests for support from help desk, other service delivery staff
• Analyze and route issues into the proper ticketing systems
• Update the close tickets in a timely manner.
• Establish new users, manage access levels and reset passwords. and Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational
• Security audits determines appropriate actions to take.
• Responsible for handling and solving customer support issues via calls and mails
• Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
• Handled the tasks of contributing ideas for developing ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines
• Assigned the tasks of supporting, analysing and investigating the development of new features in supporting sales
• Responsible for preparing, maintaining and analysing data
• We conduct user research, QA features before they ship, and work closely with Customer Success and Sales to keep our customers happy.
• I also manage our JIRA board and prioritise bugs for engineers.
Company : Oasis Informative Pvt Ltd
Duration : August 2015 to August 2016
Role : Vendor Support Management (Operations)
Roles and Responsibilities:
• Manage external vendor relations within Operations Department.
• Perform as functional bridge amongst external vendors as well as internal stakeholders.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Ensure to track, measure, report and evaluate vendor performance.
• Troubleshoot all vendor problems and present to management as required.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
• Participate to formulate work flow processes, methods and policies for applying vendors.
• Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection and transition.
• Monitor contractual agreements for all IT function’s vendors.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
Company : Concentrix of Synnex
Duration : September 2013 to August 2015
Role : Customer Support Representative
Roles and Responsibilities:
• Determine clients’ needs by engaging them in conversation and ensure that they are fulfilled completely
• Assist clients in filling out checks and provide them with support in cashing them
• Ascertain that deposit slips are properly filled out by verifying information on it
• Assist new clients in filling out account opening forms
• Provide information regarding services and products that offers of day by day
• Ascertain that all new client information is processed in the database properly
• Inform clients of the status of their accounts and balances
• Create and maintain records of clients in both electronic and paper form
• Assess clients’ financial strength to determine if additional services can be sold
Personal Details:
Name : S. Wasim Akram
Date Of Birth : 24-05-1992
Passport No : J3433508
Languages Known : English, Hindi, Telugu, Kannada, Tamil and Urdu
Current Address : Nagasandra, HAL, Bangalore-560037
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