First Name: Nanaiah
E-Mail Address: nayan948286@gmail.com
Country: United Arab Emirates
Phone: +97155244021
Job Position Applying For: Supervisor/cashier
Current Job Title: Cashier
Total Years of Experience: 3
Showing posts with label Call Center/Customer Service. Show all posts
Showing posts with label Call Center/Customer Service. Show all posts
Document Controller, Customer Service
First Name: Rajesh Jaiprakash Sanap
E-Mail Address: rajeshsanap1986@gmail.com
Country: India
Phone: +918652865027
Job Position Applying For: Document Controller/Customer Service
Current Job Title: Senior Process Expert Import Documentation
Total Years of Experience: 12
E-Mail Address: rajeshsanap1986@gmail.com
Country: India
Phone: +918652865027
Job Position Applying For: Document Controller/Customer Service
Current Job Title: Senior Process Expert Import Documentation
Total Years of Experience: 12
Telecalling as Reception
First Name: Rahul unni Menon
E-Mail Address: menon.rahul20@gmail.com
Country: India
Phone: 9082076765 / 9833744804
Job Position Applying For: Reception
Current Job Title: Telecalling
Total Years of Experience: 6 months
Copy your Resume / CV in this box: Rahul unni Menon
Add r.no.17-A janki Bhai
Chawl marol makwana Rd
Andheri East. Mum - 400059
Job - Telecalling as Reception
Basic knowledge - computer
Contact 9833744804 / 9082076765
E-Mail Address: menon.rahul20@gmail.com
Country: India
Phone: 9082076765 / 9833744804
Job Position Applying For: Reception
Current Job Title: Telecalling
Total Years of Experience: 6 months
Copy your Resume / CV in this box: Rahul unni Menon
Add r.no.17-A janki Bhai
Chawl marol makwana Rd
Andheri East. Mum - 400059
Job - Telecalling as Reception
Basic knowledge - computer
Contact 9833744804 / 9082076765
Customer Service, Administrator
Full Name: EUNICE WANJIRU MURAGE
E-Mail Address: eunicewanjiru9786@gmail.com
Mobile Number: 971527189618
Current Location - City/Country: dubaiSector : Administration, Call Center/Customer Service, Retail, Sales/Marketing, Supply Chain/Logistics, Travel
Job Designation (Current): CLIENTS SERVICES CLERK
Job Designation (Wanted): CUSTOMER SERVICE/ADMINISTRATION
Main Skill Set/Expertise: CUSTOMER SERVICE/ADMINISTRATOR
Total Experience in Number of Years: 10
Highest Degree/Diploma/Certification: BUSINESS MANAGEMENT
Nationality: KENYAN
Copy-Paste Your CV Here:
EUNICE WANJIRU MURAGE
Mobile: +971527189618
Email: eunicewanjiru9786@gmail.com
Visa Status: Residence
Nationality: Kenya
UAE Driver’s license Holder
Profile To offer 11 years’ experience in Sales and Marketing /Administration and Customer Service for not only achieving the target but also exceeding it with value added assignments. Working 9 years in Dubai as a multitasked team player and able to execute the jobs under pressure, with tight resources to produce maximum output.
Career Objectives Seeking a challenging role in a career-encouraging establishment, that will enable me to utilize my knowledge and skills in sales, Marketing, and client relations to achieve 200% and more of monthly and annual quantitative and qualitative targets, thereby protecting the company’s interest, realizing its vision and mission, I’m also open to new experiences. Working in the field of sales/client support extremely helped me to foster my interpersonal skills as the field requires a high level of communication and integrity with a range of diversified people. Through self-motivation, teamwork and enthusiasm, I have been successful as sales, marketing, and client’s relation person, and I am always willing to challenge myself more and grow.
Work Experience ADMIN CLIENT SERVICE EXECUTIVE October 2018-Present CCM GENERAL TRADING LLC (IMPORTS & EXPORTS)
Main Responsibilities: ● Manage all office work and coordinate with clients transactions ● Handle request and queries appropriately ● Develop and carry out an efficient documentation and filing system ● Maintain diary, arrange meetings and appointments and provide reminders ● Act as the point of contact between the executives and internal/external clients ● Undertake the tasks of receiving calls, take messages and routing correspondence ● Monitor office supplies and research advantageous deals or suppliers ● Conducting research to identify new markets/ Planning and preparing presentations
PROMOTIONAL VENUE EXECUTIVE/ MARKETING (REAL ESTATE) THE FIRST GROUP PROPERTY DEVELOPERS LLC- DUBAI July 2012 –September 2018
Main Responsibilities: ● Promote the First Group to visitors in public complexes, hotels and shopping centers. ● Demonstrate benefits of Property ownership in Dubai. ● Generate details of potential clients. ● Presentation of demonstrating the benefits of investing in Dubai(UAE) ● Pre-Sale -Preparing clients for closing deals. SENIOR SALES EXECUTIVE/CASHIER LANDMARK GROUP INTERNATIONAL LLC-DUBAI March 2010 –June 2012 Main Responsibilities: ● Delivering excellent customer service in order to maximize potential sales Implementation of action plans where necessary. ● Keep up to date with all available brand specific product knowledge. ● Process deliveries and stock transfers in an efficient manner in line with company procedures. ● Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk, correct completion of all required documentation order to eliminate stock loss. ● Process deliveries & stock transfers in an efficient manner in line with company procedures. ● Implementation of visual merchandising according to brand guidelines. ● Receiving payments through( POS) machine DATA ENTRY CLERK STRATEGIC CONSULTANT LTD-KENYA August 2008- January 2010 Main Responsibilities: ● Collecting and Entering Data of specific Ministries in Kenya ● Carrying out knowledge, attitude and practices survey ● Preparing and Sorting documents for data entry ● Responding to information requests from authorized members
CUSTOMER SERVICE EXECUTIVE & ADMINISTRATOR SUNROOF PEST CONTROL LTD-(KENYA) January 2006- May 2008
Main Responsibilities: ● Greet and welcome visitors in a warm and friendly manner in person and over the telephone. ● Answer questions regarding the status of various accounts and attend to problems or complaints from customers in person, over the telephone or by written correspondence. ● Setup and maintain various files, records and registers. ● Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments.
EDUCATIONAL BACKGROUND
Mombasa Polytechnic University College
May 2006 – November 2009 ● Diploma in Business Management
Unity College of Professional Studies
January 2006 – December 2006 ● Diploma in Sales and Marketing
Business Link College
August 2006 – October 2006 ● Certificate in Computer Operator
Welkim Senior Academy
February 2002- November 2005 ● Certificate in Secondary Education
Computer Knowledge
● Proficiency in Microsoft Office applications Word, Excel, PowerPoint, and Outlook PERSONALITY TRAITS AND SKILLS
● Good in multitasking and delegation of duty and proper planning. ● Strong verbal, written communication with customer focus oriented and bargaining skills ● Innovative and can-do mentality and attention to details. ● Good team player and ability to take new challenges with ease. ● Good organizational skills, assertive yet flexible with a positive attitude.
Language Skills ● Proficiency in English (Written and Spoken), (Swahili (Mother Tongue)
E-Mail Address: eunicewanjiru9786@gmail.com
Mobile Number: 971527189618
Current Location - City/Country: dubaiSector : Administration, Call Center/Customer Service, Retail, Sales/Marketing, Supply Chain/Logistics, Travel
Job Designation (Current): CLIENTS SERVICES CLERK
Job Designation (Wanted): CUSTOMER SERVICE/ADMINISTRATION
Main Skill Set/Expertise: CUSTOMER SERVICE/ADMINISTRATOR
Total Experience in Number of Years: 10
Highest Degree/Diploma/Certification: BUSINESS MANAGEMENT
Nationality: KENYAN
Copy-Paste Your CV Here:
EUNICE WANJIRU MURAGE
Mobile: +971527189618
Email: eunicewanjiru9786@gmail.com
Visa Status: Residence
Nationality: Kenya
UAE Driver’s license Holder
Profile To offer 11 years’ experience in Sales and Marketing /Administration and Customer Service for not only achieving the target but also exceeding it with value added assignments. Working 9 years in Dubai as a multitasked team player and able to execute the jobs under pressure, with tight resources to produce maximum output.
Career Objectives Seeking a challenging role in a career-encouraging establishment, that will enable me to utilize my knowledge and skills in sales, Marketing, and client relations to achieve 200% and more of monthly and annual quantitative and qualitative targets, thereby protecting the company’s interest, realizing its vision and mission, I’m also open to new experiences. Working in the field of sales/client support extremely helped me to foster my interpersonal skills as the field requires a high level of communication and integrity with a range of diversified people. Through self-motivation, teamwork and enthusiasm, I have been successful as sales, marketing, and client’s relation person, and I am always willing to challenge myself more and grow.
Work Experience ADMIN CLIENT SERVICE EXECUTIVE October 2018-Present CCM GENERAL TRADING LLC (IMPORTS & EXPORTS)
Main Responsibilities: ● Manage all office work and coordinate with clients transactions ● Handle request and queries appropriately ● Develop and carry out an efficient documentation and filing system ● Maintain diary, arrange meetings and appointments and provide reminders ● Act as the point of contact between the executives and internal/external clients ● Undertake the tasks of receiving calls, take messages and routing correspondence ● Monitor office supplies and research advantageous deals or suppliers ● Conducting research to identify new markets/ Planning and preparing presentations
PROMOTIONAL VENUE EXECUTIVE/ MARKETING (REAL ESTATE) THE FIRST GROUP PROPERTY DEVELOPERS LLC- DUBAI July 2012 –September 2018
Main Responsibilities: ● Promote the First Group to visitors in public complexes, hotels and shopping centers. ● Demonstrate benefits of Property ownership in Dubai. ● Generate details of potential clients. ● Presentation of demonstrating the benefits of investing in Dubai(UAE) ● Pre-Sale -Preparing clients for closing deals. SENIOR SALES EXECUTIVE/CASHIER LANDMARK GROUP INTERNATIONAL LLC-DUBAI March 2010 –June 2012 Main Responsibilities: ● Delivering excellent customer service in order to maximize potential sales Implementation of action plans where necessary. ● Keep up to date with all available brand specific product knowledge. ● Process deliveries and stock transfers in an efficient manner in line with company procedures. ● Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk, correct completion of all required documentation order to eliminate stock loss. ● Process deliveries & stock transfers in an efficient manner in line with company procedures. ● Implementation of visual merchandising according to brand guidelines. ● Receiving payments through( POS) machine DATA ENTRY CLERK STRATEGIC CONSULTANT LTD-KENYA August 2008- January 2010 Main Responsibilities: ● Collecting and Entering Data of specific Ministries in Kenya ● Carrying out knowledge, attitude and practices survey ● Preparing and Sorting documents for data entry ● Responding to information requests from authorized members
CUSTOMER SERVICE EXECUTIVE & ADMINISTRATOR SUNROOF PEST CONTROL LTD-(KENYA) January 2006- May 2008
Main Responsibilities: ● Greet and welcome visitors in a warm and friendly manner in person and over the telephone. ● Answer questions regarding the status of various accounts and attend to problems or complaints from customers in person, over the telephone or by written correspondence. ● Setup and maintain various files, records and registers. ● Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments.
EDUCATIONAL BACKGROUND
Mombasa Polytechnic University College
May 2006 – November 2009 ● Diploma in Business Management
Unity College of Professional Studies
January 2006 – December 2006 ● Diploma in Sales and Marketing
Business Link College
August 2006 – October 2006 ● Certificate in Computer Operator
Welkim Senior Academy
February 2002- November 2005 ● Certificate in Secondary Education
Computer Knowledge
● Proficiency in Microsoft Office applications Word, Excel, PowerPoint, and Outlook PERSONALITY TRAITS AND SKILLS
● Good in multitasking and delegation of duty and proper planning. ● Strong verbal, written communication with customer focus oriented and bargaining skills ● Innovative and can-do mentality and attention to details. ● Good team player and ability to take new challenges with ease. ● Good organizational skills, assertive yet flexible with a positive attitude.
Language Skills ● Proficiency in English (Written and Spoken), (Swahili (Mother Tongue)
Business Analyst
Full Name: S. Wasim Akram
E-Mail Address: vasimakramshaik@gmail.com
Mobile Number: +917780212832
Current Location - City/Country: Bangalore
Sector : Banking/Finance, Call Center/Customer Service, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Vendor Support Operations
Job Designation (Wanted): Business Analyst
Main Skill Set/Expertise: PG DCA
Total Experience in Number of Years: 7
Highest Degree/Diploma/Certification: B com computers
Nationality: Indian
Copy-Paste Your CV Here: RESUME
S. Wasim Akram E-Mail: vasimakramshaik@gmail.com
Contact No: 07780212832
Career Profile:
A highly dynamic, organized and Skilled with diverse knowledge of operating Back End Department. Seeking a position as Back End Users Support to utilize my skills and experience in a renowned organization.
Professional Strengths:
Possess five years of professional experience in the mentioned field
• Highly proficient in handling ack end services
• Possess excellent communication and interpersonal skills
• Ability to deal professionally with a number of external and internal customers
• Quick learner and possess creative problem-solving skills
• Ability to adapt to new processes within limited time frame
• Familiar with basic operating systems like Microsoft Outlook, Office and the Internet
• Self-motivator and ability to work in a fast-paced work environment
• Ability to convince and satisfy customers
• Excellent team player with good listening skills
Academic Qualifications:
• B. Com from Vivekananda Degree College Chittoor, A.P
• Intermediate Margadarsi Jr. College Piler, A.P
• SSC V.S.N Siddhartha High School Piler, A.P
Professional Experiences:
Company : Udaan Pvt Ltd
Duration : March 2019 to Till Now
Role : CX- Customer Service
Roles and Responsibilities:
*Constant problem solving at the warehouse/delivery hub and ensure continuous process improvement.
*Update buyers about the status of their shipment and escalate to L2 if it TAT beached.
* Take updates from the internal team regarding serviceability and escalate if not able to place orders.
* Daily basis we communicate to buyers & sellers and it will Product & logistic issue and we prioritize the concern and give a resolution to them so their issue will get resolved.
*Keep the tendencies at the hub in check and ensure quicker closure.
* Observe the processes at the hub and suggest data backed changes to improve the efficiency of the existing processes of the hub.
*Conduct regular audits around cash, material and documents at the hub and present reports to the central team.
*Innovate and improve processes by constantly working with the central process team.
Professional Experiences:
Company : Wibmo Software Pvt Ltd
Duration : August 2016 to March 2019
Role : Analyst- Customer Service
Roles and Responsibilities:
• Receive and log requests for support from help desk, other service delivery staff
• Analyze and route issues into the proper ticketing systems
• Update the close tickets in a timely manner.
• Establish new users, manage access levels and reset passwords. and Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational
• Security audits determines appropriate actions to take.
• Responsible for handling and solving customer support issues via calls and mails
• Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
• Handled the tasks of contributing ideas for developing ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines
• Assigned the tasks of supporting, analysing and investigating the development of new features in supporting sales
• Responsible for preparing, maintaining and analysing data
• We conduct user research, QA features before they ship, and work closely with Customer Success and Sales to keep our customers happy.
• I also manage our JIRA board and prioritise bugs for engineers.
Company : Oasis Informative Pvt Ltd
Duration : August 2015 to August 2016
Role : Vendor Support Management (Operations)
Roles and Responsibilities:
• Manage external vendor relations within Operations Department.
• Perform as functional bridge amongst external vendors as well as internal stakeholders.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Ensure to track, measure, report and evaluate vendor performance.
• Troubleshoot all vendor problems and present to management as required.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
• Participate to formulate work flow processes, methods and policies for applying vendors.
• Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection and transition.
• Monitor contractual agreements for all IT function’s vendors.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
Company : Concentrix of Synnex
Duration : September 2013 to August 2015
Role : Customer Support Representative
Roles and Responsibilities:
• Determine clients’ needs by engaging them in conversation and ensure that they are fulfilled completely
• Assist clients in filling out checks and provide them with support in cashing them
• Ascertain that deposit slips are properly filled out by verifying information on it
• Assist new clients in filling out account opening forms
• Provide information regarding services and products that offers of day by day
• Ascertain that all new client information is processed in the database properly
• Inform clients of the status of their accounts and balances
• Create and maintain records of clients in both electronic and paper form
• Assess clients’ financial strength to determine if additional services can be sold
Personal Details:
Name : S. Wasim Akram
Date Of Birth : 24-05-1992
Passport No : J3433508
Languages Known : English, Hindi, Telugu, Kannada, Tamil and Urdu
Current Address : Nagasandra, HAL, Bangalore-560037
E-Mail Address: vasimakramshaik@gmail.com
Mobile Number: +917780212832
Current Location - City/Country: Bangalore
Sector : Banking/Finance, Call Center/Customer Service, Sales/Marketing, Supply Chain/Logistics
Job Designation (Current): Vendor Support Operations
Job Designation (Wanted): Business Analyst
Main Skill Set/Expertise: PG DCA
Total Experience in Number of Years: 7
Highest Degree/Diploma/Certification: B com computers
Nationality: Indian
Copy-Paste Your CV Here: RESUME
S. Wasim Akram E-Mail: vasimakramshaik@gmail.com
Contact No: 07780212832
Career Profile:
A highly dynamic, organized and Skilled with diverse knowledge of operating Back End Department. Seeking a position as Back End Users Support to utilize my skills and experience in a renowned organization.
Professional Strengths:
Possess five years of professional experience in the mentioned field
• Highly proficient in handling ack end services
• Possess excellent communication and interpersonal skills
• Ability to deal professionally with a number of external and internal customers
• Quick learner and possess creative problem-solving skills
• Ability to adapt to new processes within limited time frame
• Familiar with basic operating systems like Microsoft Outlook, Office and the Internet
• Self-motivator and ability to work in a fast-paced work environment
• Ability to convince and satisfy customers
• Excellent team player with good listening skills
Academic Qualifications:
• B. Com from Vivekananda Degree College Chittoor, A.P
• Intermediate Margadarsi Jr. College Piler, A.P
• SSC V.S.N Siddhartha High School Piler, A.P
Professional Experiences:
Company : Udaan Pvt Ltd
Duration : March 2019 to Till Now
Role : CX- Customer Service
Roles and Responsibilities:
*Constant problem solving at the warehouse/delivery hub and ensure continuous process improvement.
*Update buyers about the status of their shipment and escalate to L2 if it TAT beached.
* Take updates from the internal team regarding serviceability and escalate if not able to place orders.
* Daily basis we communicate to buyers & sellers and it will Product & logistic issue and we prioritize the concern and give a resolution to them so their issue will get resolved.
*Keep the tendencies at the hub in check and ensure quicker closure.
* Observe the processes at the hub and suggest data backed changes to improve the efficiency of the existing processes of the hub.
*Conduct regular audits around cash, material and documents at the hub and present reports to the central team.
*Innovate and improve processes by constantly working with the central process team.
Professional Experiences:
Company : Wibmo Software Pvt Ltd
Duration : August 2016 to March 2019
Role : Analyst- Customer Service
Roles and Responsibilities:
• Receive and log requests for support from help desk, other service delivery staff
• Analyze and route issues into the proper ticketing systems
• Update the close tickets in a timely manner.
• Establish new users, manage access levels and reset passwords. and Conduct application testing and provide database management support.
• Create and maintain documentation as necessary for operational
• Security audits determines appropriate actions to take.
• Responsible for handling and solving customer support issues via calls and mails
• Assigned the tasks of supporting sales team in recognizing and developing new sales ideas
• Handled the tasks of contributing ideas for developing ongoing process and workflow
• Responsible for operating the department managing system requirements and timelines
• Assigned the tasks of supporting, analysing and investigating the development of new features in supporting sales
• Responsible for preparing, maintaining and analysing data
• We conduct user research, QA features before they ship, and work closely with Customer Success and Sales to keep our customers happy.
• I also manage our JIRA board and prioritise bugs for engineers.
Company : Oasis Informative Pvt Ltd
Duration : August 2015 to August 2016
Role : Vendor Support Management (Operations)
Roles and Responsibilities:
• Manage external vendor relations within Operations Department.
• Perform as functional bridge amongst external vendors as well as internal stakeholders.
• Coordinate all vendor management tasks inclusive of working with external vendors and internal employees.
• Ensure enterprise-wide needs for due diligence, risk assessment and continuing vendor monitoring are being accomplished.
• Help and coordinate vendor processes and methods to approve vendors.
• Ensure to track, measure, report and evaluate vendor performance.
• Troubleshoot all vendor problems and present to management as required.
• Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
• Identify and implement continuously enhance efficiencies associated with vendor management plus produce fulfillment.
• Participate to formulate work flow processes, methods and policies for applying vendors.
• Ensure to collaborate with IT areas to assure vendor partners effectively manage plus contracts are completely leveraged.
• Prepare processes for as well as manage analysis, selection and transition.
• Monitor contractual agreements for all IT function’s vendors.
• Stimulate steady process enhancement to present increasing operational efficiency in entire business partner processes.
Company : Concentrix of Synnex
Duration : September 2013 to August 2015
Role : Customer Support Representative
Roles and Responsibilities:
• Determine clients’ needs by engaging them in conversation and ensure that they are fulfilled completely
• Assist clients in filling out checks and provide them with support in cashing them
• Ascertain that deposit slips are properly filled out by verifying information on it
• Assist new clients in filling out account opening forms
• Provide information regarding services and products that offers of day by day
• Ascertain that all new client information is processed in the database properly
• Inform clients of the status of their accounts and balances
• Create and maintain records of clients in both electronic and paper form
• Assess clients’ financial strength to determine if additional services can be sold
Personal Details:
Name : S. Wasim Akram
Date Of Birth : 24-05-1992
Passport No : J3433508
Languages Known : English, Hindi, Telugu, Kannada, Tamil and Urdu
Current Address : Nagasandra, HAL, Bangalore-560037
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