Full Name: EUNICE WANJIRU MURAGE
E-Mail Address: eunicewanjiru9786@gmail.com
Mobile Number: 971527189618
Current Location - City/Country: dubaiSector : Administration, Call Center/Customer Service, Retail, Sales/Marketing, Supply Chain/Logistics, Travel
Job Designation (Current): CLIENTS SERVICES CLERK
Job Designation (Wanted): CUSTOMER SERVICE/ADMINISTRATION
Main Skill Set/Expertise: CUSTOMER SERVICE/ADMINISTRATOR
Total Experience in Number of Years: 10
Highest Degree/Diploma/Certification: BUSINESS MANAGEMENT
Nationality: KENYAN
Copy-Paste Your CV Here:
EUNICE WANJIRU MURAGE
Mobile: +971527189618
Email: eunicewanjiru9786@gmail.com
Visa Status: Residence
Nationality: Kenya
UAE Driver’s license Holder
Profile To offer 11 years’ experience in Sales and Marketing /Administration and Customer Service for not only achieving the target but also exceeding it with value added assignments. Working 9 years in Dubai as a multitasked team player and able to execute the jobs under pressure, with tight resources to produce maximum output.
Career Objectives Seeking a challenging role in a career-encouraging establishment, that will enable me to utilize my knowledge and skills in sales, Marketing, and client relations to achieve 200% and more of monthly and annual quantitative and qualitative targets, thereby protecting the company’s interest, realizing its vision and mission, I’m also open to new experiences. Working in the field of sales/client support extremely helped me to foster my interpersonal skills as the field requires a high level of communication and integrity with a range of diversified people. Through self-motivation, teamwork and enthusiasm, I have been successful as sales, marketing, and client’s relation person, and I am always willing to challenge myself more and grow.
Work Experience ADMIN CLIENT SERVICE EXECUTIVE October 2018-Present CCM GENERAL TRADING LLC (IMPORTS & EXPORTS)
Main Responsibilities: ● Manage all office work and coordinate with clients transactions ● Handle request and queries appropriately ● Develop and carry out an efficient documentation and filing system ● Maintain diary, arrange meetings and appointments and provide reminders ● Act as the point of contact between the executives and internal/external clients ● Undertake the tasks of receiving calls, take messages and routing correspondence ● Monitor office supplies and research advantageous deals or suppliers ● Conducting research to identify new markets/ Planning and preparing presentations
PROMOTIONAL VENUE EXECUTIVE/ MARKETING (REAL ESTATE) THE FIRST GROUP PROPERTY DEVELOPERS LLC- DUBAI July 2012 –September 2018
Main Responsibilities: ● Promote the First Group to visitors in public complexes, hotels and shopping centers. ● Demonstrate benefits of Property ownership in Dubai. ● Generate details of potential clients. ● Presentation of demonstrating the benefits of investing in Dubai(UAE) ● Pre-Sale -Preparing clients for closing deals. SENIOR SALES EXECUTIVE/CASHIER LANDMARK GROUP INTERNATIONAL LLC-DUBAI March 2010 –June 2012 Main Responsibilities: ● Delivering excellent customer service in order to maximize potential sales Implementation of action plans where necessary. ● Keep up to date with all available brand specific product knowledge. ● Process deliveries and stock transfers in an efficient manner in line with company procedures. ● Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk, correct completion of all required documentation order to eliminate stock loss. ● Process deliveries & stock transfers in an efficient manner in line with company procedures. ● Implementation of visual merchandising according to brand guidelines. ● Receiving payments through( POS) machine DATA ENTRY CLERK STRATEGIC CONSULTANT LTD-KENYA August 2008- January 2010 Main Responsibilities: ● Collecting and Entering Data of specific Ministries in Kenya ● Carrying out knowledge, attitude and practices survey ● Preparing and Sorting documents for data entry ● Responding to information requests from authorized members
CUSTOMER SERVICE EXECUTIVE & ADMINISTRATOR SUNROOF PEST CONTROL LTD-(KENYA) January 2006- May 2008
Main Responsibilities: ● Greet and welcome visitors in a warm and friendly manner in person and over the telephone. ● Answer questions regarding the status of various accounts and attend to problems or complaints from customers in person, over the telephone or by written correspondence. ● Setup and maintain various files, records and registers. ● Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments.
EDUCATIONAL BACKGROUND
Mombasa Polytechnic University College
May 2006 – November 2009 ● Diploma in Business Management
Unity College of Professional Studies
January 2006 – December 2006 ● Diploma in Sales and Marketing
Business Link College
August 2006 – October 2006 ● Certificate in Computer Operator
Welkim Senior Academy
February 2002- November 2005 ● Certificate in Secondary Education
Computer Knowledge
● Proficiency in Microsoft Office applications Word, Excel, PowerPoint, and Outlook PERSONALITY TRAITS AND SKILLS
● Good in multitasking and delegation of duty and proper planning. ● Strong verbal, written communication with customer focus oriented and bargaining skills ● Innovative and can-do mentality and attention to details. ● Good team player and ability to take new challenges with ease. ● Good organizational skills, assertive yet flexible with a positive attitude.
Language Skills ● Proficiency in English (Written and Spoken), (Swahili (Mother Tongue)
E-Mail Address: eunicewanjiru9786@gmail.com
Mobile Number: 971527189618
Current Location - City/Country: dubaiSector : Administration, Call Center/Customer Service, Retail, Sales/Marketing, Supply Chain/Logistics, Travel
Job Designation (Current): CLIENTS SERVICES CLERK
Job Designation (Wanted): CUSTOMER SERVICE/ADMINISTRATION
Main Skill Set/Expertise: CUSTOMER SERVICE/ADMINISTRATOR
Total Experience in Number of Years: 10
Highest Degree/Diploma/Certification: BUSINESS MANAGEMENT
Nationality: KENYAN
Copy-Paste Your CV Here:
EUNICE WANJIRU MURAGE
Mobile: +971527189618
Email: eunicewanjiru9786@gmail.com
Visa Status: Residence
Nationality: Kenya
UAE Driver’s license Holder
Profile To offer 11 years’ experience in Sales and Marketing /Administration and Customer Service for not only achieving the target but also exceeding it with value added assignments. Working 9 years in Dubai as a multitasked team player and able to execute the jobs under pressure, with tight resources to produce maximum output.
Career Objectives Seeking a challenging role in a career-encouraging establishment, that will enable me to utilize my knowledge and skills in sales, Marketing, and client relations to achieve 200% and more of monthly and annual quantitative and qualitative targets, thereby protecting the company’s interest, realizing its vision and mission, I’m also open to new experiences. Working in the field of sales/client support extremely helped me to foster my interpersonal skills as the field requires a high level of communication and integrity with a range of diversified people. Through self-motivation, teamwork and enthusiasm, I have been successful as sales, marketing, and client’s relation person, and I am always willing to challenge myself more and grow.
Work Experience ADMIN CLIENT SERVICE EXECUTIVE October 2018-Present CCM GENERAL TRADING LLC (IMPORTS & EXPORTS)
Main Responsibilities: ● Manage all office work and coordinate with clients transactions ● Handle request and queries appropriately ● Develop and carry out an efficient documentation and filing system ● Maintain diary, arrange meetings and appointments and provide reminders ● Act as the point of contact between the executives and internal/external clients ● Undertake the tasks of receiving calls, take messages and routing correspondence ● Monitor office supplies and research advantageous deals or suppliers ● Conducting research to identify new markets/ Planning and preparing presentations
PROMOTIONAL VENUE EXECUTIVE/ MARKETING (REAL ESTATE) THE FIRST GROUP PROPERTY DEVELOPERS LLC- DUBAI July 2012 –September 2018
Main Responsibilities: ● Promote the First Group to visitors in public complexes, hotels and shopping centers. ● Demonstrate benefits of Property ownership in Dubai. ● Generate details of potential clients. ● Presentation of demonstrating the benefits of investing in Dubai(UAE) ● Pre-Sale -Preparing clients for closing deals. SENIOR SALES EXECUTIVE/CASHIER LANDMARK GROUP INTERNATIONAL LLC-DUBAI March 2010 –June 2012 Main Responsibilities: ● Delivering excellent customer service in order to maximize potential sales Implementation of action plans where necessary. ● Keep up to date with all available brand specific product knowledge. ● Process deliveries and stock transfers in an efficient manner in line with company procedures. ● Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk, correct completion of all required documentation order to eliminate stock loss. ● Process deliveries & stock transfers in an efficient manner in line with company procedures. ● Implementation of visual merchandising according to brand guidelines. ● Receiving payments through( POS) machine DATA ENTRY CLERK STRATEGIC CONSULTANT LTD-KENYA August 2008- January 2010 Main Responsibilities: ● Collecting and Entering Data of specific Ministries in Kenya ● Carrying out knowledge, attitude and practices survey ● Preparing and Sorting documents for data entry ● Responding to information requests from authorized members
CUSTOMER SERVICE EXECUTIVE & ADMINISTRATOR SUNROOF PEST CONTROL LTD-(KENYA) January 2006- May 2008
Main Responsibilities: ● Greet and welcome visitors in a warm and friendly manner in person and over the telephone. ● Answer questions regarding the status of various accounts and attend to problems or complaints from customers in person, over the telephone or by written correspondence. ● Setup and maintain various files, records and registers. ● Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments.
EDUCATIONAL BACKGROUND
Mombasa Polytechnic University College
May 2006 – November 2009 ● Diploma in Business Management
Unity College of Professional Studies
January 2006 – December 2006 ● Diploma in Sales and Marketing
Business Link College
August 2006 – October 2006 ● Certificate in Computer Operator
Welkim Senior Academy
February 2002- November 2005 ● Certificate in Secondary Education
Computer Knowledge
● Proficiency in Microsoft Office applications Word, Excel, PowerPoint, and Outlook PERSONALITY TRAITS AND SKILLS
● Good in multitasking and delegation of duty and proper planning. ● Strong verbal, written communication with customer focus oriented and bargaining skills ● Innovative and can-do mentality and attention to details. ● Good team player and ability to take new challenges with ease. ● Good organizational skills, assertive yet flexible with a positive attitude.
Language Skills ● Proficiency in English (Written and Spoken), (Swahili (Mother Tongue)
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