First Name: Akanksha
E-Mail Address: akanksha.mishra1@outlook.com
Country: India
Phone: 0562261271
Job Position Applying For: Application for position in Communications / Learning & Development
Current Job Title: Faculty/ Freelance Corporate Trainer
Total Years of Experience: 15
Copy your Resume / CV in this box:AKANKSHA BHARDWAJ
D 131 Sushant Lok Phase 2, Sector 56, Gurgaon, India · 9910664646
Local Number: +971 0562261271 (UAE)
India Number :9910664646
akanksha.bhardwaj@gmail.com ·
PROFILE SUMMARY
A post graduate in Human Resource from IMT Ghaziabad (Executive level), an English (H) graduate from Delhi University, Certified Master trainer – IELTS from British Council Delhi.
I have in total 15 years of work experience which comprise Training & Human Resource.
Training has been conducted in fields related to Customer Service, Soft Skills; Behavioral, Voice & Accent neutralization & Sales/Marketing.
As part of Human resource was involved in tasks related to front line hiring, voice assessment recruitment, complete fitment process, Induction process & On -Boarding.
I was fortunate to be part of Learning & Development team, have conducted workshops on employee development, engagement & motivation. The L& D role also demanded induction programs for new hire employees & engagement.
Worked as a Freelance Trainer / Educator; Part of training & development
Projected included teaching in NCU College of engineering (formerly known as ITM)
Key subjects are (Human Values, Professional Ethics, Campus corporate, and Work Life Readiness). These programs are value added course for B. TECH (Engineering)and Management students.
EXPERIENCE
DATES FROM – JAN2017-DEC2019
FREELANCE TRAINER/FACULTY, PRABHAAV LEARNINGS PVT. LTD.
ENGINEERING COLLEGE – NORTH CAP UNIVERSITY (FORMERLY KNOW AS ITM)
• The role demanded End to End training and teaching related activities for Engineering and Management students
• Core teaching subjects were Human Values & Professional Ethics, Campus to Corporate and Work Life Readiness & Personality Effectiveness
• Was responsible to support Placement drives, Pre-Placement Interviews & making students ready for Campus placements
• As a Faculty was also responsible for correction activities, maintaining student database, trackers & presentation of exam results to HODS and Dean
DATES FROM – JUNE 2015-JUN2016
FREELANCE TRAINER/FACULTY, BHARAT MENTORS (START UP)
ENGINEERING COLLEGE – NGF COLLEGE OF ENGINEERING & TECHNOLOGY
• The role demanded End to End training and teaching related activities for Engineering students
• Core teaching subjects were Spoken English Enhancement & Soft Skills
• Was responsible to support Placement drives, Pre-Placement Interviews & making students ready for Campus placements
• As a Faculty was also responsible for correction activities, maintaining student database, trackers & presentation of exam results to HODS
JAN 2016-APRIL 2016
ASSISTANT MANAGER ACADEMICS, PLANET EDU
• The core responsibilities which the role demanded was managing marking and checking activities related to International Exams
• Designing of Question paper and preparing answer key
• Designing of Item writing for products, Voice Over for scripts
• Designing of training modules & videos
• Supporting the HOD in Day to Day activities
FEB2008-AUG 2014
ASSISTANT MANAGER LEARNING & DEVELOPMENT&HR WNS PRIVATE SERVICES & LIMITED
Association with WNS was worth remembering. The journey included change in role & responsibilities.
Work Experience
Trainer/ Sr. Trainer/ Assistant Manager – Training & Development, HR
• Was responsible for End to End training related to customer service, accent neutralization & soft skills
• Responsibilities also included data handling, and reporting for new hire trainings, induction
• Have conducted classroom trainings & activities
• Topics related for trainings (Business communication, Email Writing, Customer service, Soft Skills & Floor training sessions)
• Other responsibilities were; calibration and conference calls, quality standard checks
• Front line HR, On-Boarding and Induction
• Screening the Resumes, checking fitment of the candidates
• Conduction first level interviews & voice assessments
Work Experience
Transition Management & Business Development
Supported transition team:
New account in WNS. – IHG (Inter-continental Hotels and Groups)
• Responsibilities included, customer service training, call handling & handling any queries of the customers
• Represented the WNS team specially from the standpoint of Communication & Language & Soft Skills
• Have worked closely with operations team and quality team
• Content development as per the client requirement
• Daily report management & quality analysis
Supported transition team:
New account in WNS. – Avon India (Domestic business)
• Customer service training
• Responsibilities included retail management training and marketing of products
• Content development for a Domestic set up, based on client requirements
• Conducted Front line hiring, voice screening and vendor hiring, candidate fitment process
OCT (29TH OCT 2002) – 18TH FEB 2008
DAKSH- IBM SUBSIDIARY
IBM
Started my career as a Customer service Agent, then got promoted as a Voice coach & then a Lead Trainer in Learning & Development
• Was responsible for End to End training related to customer service, accent neutralization & soft skills
• Have conducted classroom trainings & activities
• Topics related for trainings (Business communication, Email Writing, Customer service, Soft Skills & Floor training sessions)
• Assessments of voice calls, provided one -on -one feedback; Voice Coach & Floor Coach
EDUCATION
PGDM (EXECUTIVE – HUMAN RESOURCE MANAGEMENT)
INSTITUTE OF MANAGEMENT SCHOOL (IMT) – 2016- 2017
B. A(HONS) ENGLISH- SCHOOL OF CORRESPONDENCE COURSES
UNIVERSITY OF DELHI – JULY 2001- APRIL 2005
MASTER CLASS IELTS TRAINER- BRITISH COUNCIL, NEW DELHI – JULY 2018
CERTIFIED IN BASIC COMPUTER FUNDAMENTALS, APTECH COMPUTER EDUCATION, DELHI- JAN-2003
10TH& 12TH – ST MARY’S SCHOOL SAFDARJANG ENCLAVE, NEW DELHI
(1999-2001)
SKILLS
• Proficient in English, Confident, Team Player & Hardworking
PROFESSIONAL SKILLS
• Certified as IPA trainer by IBM India
• Certified as IELTS trainer from British Council Delhi, India
• Certified as Voice Neutralization & Soft Skills trainer, IBM
• Voice Assessment Coach, Accent Neutralization, IBM India
• Intermediate Knowledge: MS Office
• Competency Based Interviewer
REWARDS
• Shooting Star for Quarter – Oct , Nov , Dec 2012, Won cash Prize
ACTIVITIES
Keen Interest in traveling, reading & cooking
E-Mail Address: akanksha.mishra1@outlook.com
Country: India
Phone: 0562261271
Job Position Applying For: Application for position in Communications / Learning & Development
Current Job Title: Faculty/ Freelance Corporate Trainer
Total Years of Experience: 15
Copy your Resume / CV in this box:AKANKSHA BHARDWAJ
D 131 Sushant Lok Phase 2, Sector 56, Gurgaon, India · 9910664646
Local Number: +971 0562261271 (UAE)
India Number :9910664646
akanksha.bhardwaj@gmail.com ·
PROFILE SUMMARY
A post graduate in Human Resource from IMT Ghaziabad (Executive level), an English (H) graduate from Delhi University, Certified Master trainer – IELTS from British Council Delhi.
I have in total 15 years of work experience which comprise Training & Human Resource.
Training has been conducted in fields related to Customer Service, Soft Skills; Behavioral, Voice & Accent neutralization & Sales/Marketing.
As part of Human resource was involved in tasks related to front line hiring, voice assessment recruitment, complete fitment process, Induction process & On -Boarding.
I was fortunate to be part of Learning & Development team, have conducted workshops on employee development, engagement & motivation. The L& D role also demanded induction programs for new hire employees & engagement.
Worked as a Freelance Trainer / Educator; Part of training & development
Projected included teaching in NCU College of engineering (formerly known as ITM)
Key subjects are (Human Values, Professional Ethics, Campus corporate, and Work Life Readiness). These programs are value added course for B. TECH (Engineering)and Management students.
EXPERIENCE
DATES FROM – JAN2017-DEC2019
FREELANCE TRAINER/FACULTY, PRABHAAV LEARNINGS PVT. LTD.
ENGINEERING COLLEGE – NORTH CAP UNIVERSITY (FORMERLY KNOW AS ITM)
• The role demanded End to End training and teaching related activities for Engineering and Management students
• Core teaching subjects were Human Values & Professional Ethics, Campus to Corporate and Work Life Readiness & Personality Effectiveness
• Was responsible to support Placement drives, Pre-Placement Interviews & making students ready for Campus placements
• As a Faculty was also responsible for correction activities, maintaining student database, trackers & presentation of exam results to HODS and Dean
DATES FROM – JUNE 2015-JUN2016
FREELANCE TRAINER/FACULTY, BHARAT MENTORS (START UP)
ENGINEERING COLLEGE – NGF COLLEGE OF ENGINEERING & TECHNOLOGY
• The role demanded End to End training and teaching related activities for Engineering students
• Core teaching subjects were Spoken English Enhancement & Soft Skills
• Was responsible to support Placement drives, Pre-Placement Interviews & making students ready for Campus placements
• As a Faculty was also responsible for correction activities, maintaining student database, trackers & presentation of exam results to HODS
JAN 2016-APRIL 2016
ASSISTANT MANAGER ACADEMICS, PLANET EDU
• The core responsibilities which the role demanded was managing marking and checking activities related to International Exams
• Designing of Question paper and preparing answer key
• Designing of Item writing for products, Voice Over for scripts
• Designing of training modules & videos
• Supporting the HOD in Day to Day activities
FEB2008-AUG 2014
ASSISTANT MANAGER LEARNING & DEVELOPMENT&HR WNS PRIVATE SERVICES & LIMITED
Association with WNS was worth remembering. The journey included change in role & responsibilities.
Work Experience
Trainer/ Sr. Trainer/ Assistant Manager – Training & Development, HR
• Was responsible for End to End training related to customer service, accent neutralization & soft skills
• Responsibilities also included data handling, and reporting for new hire trainings, induction
• Have conducted classroom trainings & activities
• Topics related for trainings (Business communication, Email Writing, Customer service, Soft Skills & Floor training sessions)
• Other responsibilities were; calibration and conference calls, quality standard checks
• Front line HR, On-Boarding and Induction
• Screening the Resumes, checking fitment of the candidates
• Conduction first level interviews & voice assessments
Work Experience
Transition Management & Business Development
Supported transition team:
New account in WNS. – IHG (Inter-continental Hotels and Groups)
• Responsibilities included, customer service training, call handling & handling any queries of the customers
• Represented the WNS team specially from the standpoint of Communication & Language & Soft Skills
• Have worked closely with operations team and quality team
• Content development as per the client requirement
• Daily report management & quality analysis
Supported transition team:
New account in WNS. – Avon India (Domestic business)
• Customer service training
• Responsibilities included retail management training and marketing of products
• Content development for a Domestic set up, based on client requirements
• Conducted Front line hiring, voice screening and vendor hiring, candidate fitment process
OCT (29TH OCT 2002) – 18TH FEB 2008
DAKSH- IBM SUBSIDIARY
IBM
Started my career as a Customer service Agent, then got promoted as a Voice coach & then a Lead Trainer in Learning & Development
• Was responsible for End to End training related to customer service, accent neutralization & soft skills
• Have conducted classroom trainings & activities
• Topics related for trainings (Business communication, Email Writing, Customer service, Soft Skills & Floor training sessions)
• Assessments of voice calls, provided one -on -one feedback; Voice Coach & Floor Coach
EDUCATION
PGDM (EXECUTIVE – HUMAN RESOURCE MANAGEMENT)
INSTITUTE OF MANAGEMENT SCHOOL (IMT) – 2016- 2017
B. A(HONS) ENGLISH- SCHOOL OF CORRESPONDENCE COURSES
UNIVERSITY OF DELHI – JULY 2001- APRIL 2005
MASTER CLASS IELTS TRAINER- BRITISH COUNCIL, NEW DELHI – JULY 2018
CERTIFIED IN BASIC COMPUTER FUNDAMENTALS, APTECH COMPUTER EDUCATION, DELHI- JAN-2003
10TH& 12TH – ST MARY’S SCHOOL SAFDARJANG ENCLAVE, NEW DELHI
(1999-2001)
SKILLS
• Proficient in English, Confident, Team Player & Hardworking
PROFESSIONAL SKILLS
• Certified as IPA trainer by IBM India
• Certified as IELTS trainer from British Council Delhi, India
• Certified as Voice Neutralization & Soft Skills trainer, IBM
• Voice Assessment Coach, Accent Neutralization, IBM India
• Intermediate Knowledge: MS Office
• Competency Based Interviewer
REWARDS
• Shooting Star for Quarter – Oct , Nov , Dec 2012, Won cash Prize
ACTIVITIES
Keen Interest in traveling, reading & cooking
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