First Name: SHAHINA
E-Mail Address: ahmedshahina@yahoo.com
Country: Country
Phone: 0567873439
Job Position Applying For: Executive Assistant
Current Job Title: Executive Assistant- Chairman & Group CEO and MD
Total Years of Experience: 20
Copy your Resume / CV in this box: CURRICULUM – VITAE
SHAHINA AHMED
Ph: +971-56-787-3439
E-Mail : ahmedshahina@yahoo.com
CAREER OBJECTIVE
Accomplished Executive Assistant with over 20 years of work experience in office management, secretarial and administrative support to C-Level Executives. Consummate professional with effective communication skills dedicated to making the lives of busy Executives easier.
PROFESSIONAL SUMMARY
• Organized, detail oriented, flexible, self-motivated, dependable, skilled at multi-tasking, ethical and discreet.
• Adept in international travel arrangements, organizing large scale meeting, confident and poised in interactions with individuals at all levels,
• Prepare well-researched and accurate documents, manage busy calendars and efficiently handle daily office tasks.
• Proficient user of MS Office(Word, Excel, Power Point and Outlook)
EDUCATIONAL CREDENTIALS
• Post-Graduate Diploma in Mass Communication & Public Relations (PGDMCPR) with a First
class from The George Telegraph Training Institute–Kolkata, India (1998-99).
• Bachelor of Science with a First class from Calcutta University, India (1997-98)
PROFESSIONAL SYNOPSIS Feb’14 – Jan’2020
Executive Assistant to the Chairman & Group CEO (Two C- Level Managers)
Company : Pure Gold Group
Job Profile :
• Manage active calendar of appointments for the Top Management. Plan, coordinate and ensure that the management’s schedules are followed and respected.
• Arrange all global travel plans and itineraries including visas, hotels and flight arrangements.
• Liaise with other key business departments including HR, Finance, Marketing, IT, Operations and Sales on behalf of the management.
• Compose general correspondence and emails for the Management as directed. Write and deliver internal and external communications as needed.
• Arrange, coordinate and attend business review meetings of Top Management with Retail Managers and other Department Heads, take minutes of meetings and distribute to appropriate parties. Attention to detail and deadlines with exceptional follow-up skills.
• Serve as a liaison between the Chairman and the Government Offices including but not limited to DED, GDRFA, CDA, Indian Consulate, Indian Embassy, Dubai Police, Abu Dhabi Police etc.
• Facilitate PR activities of Chairman by coordinating with the PR Agency for Chairman’s PR draft approvals, Social Media Campaigns, Media Interviews, briefing on write-ups, monitor weekly and monthly PR Reports, Coverages, Award Nominations and Listings.
• Handle Chairman’s Philanthropic Initiative “Forgotten Society” and “Firoz Merchant Foundation”. Follow-up with GDRFA, Central Jails of Abu Dhabi, Sharjah, UAQ, Fujairah, RAK and Ajman for Prisoner’s List to be released, Arrange and compare quotes for air tickets from Travel Agents to secure the best air fare for the exit of released prisoners, review other financial help requests for scholarship, medical treatment, debts etc and present to Chairman for his approval.
• Coordinate with Legal Advisors to seek updates on ongoing Rental Disputes, Labour Cases and proof-reading of POAs, MOAs, Partnership Agreements, Consignment Agreements, Settlement Agreements, Contractual Agreements, SPAs etc prior to presenting it to Group CEO for his review and approval.
• Establish relationship with Brokers and Real Estate Agents for leasing personal residential properties including apartments and villas of the Top Management.
• Follow-up and liase with Developers for Title Deeds, Affection Plans, Site Plans, Community Service Charges, CAM charges etc. One point of contact for Nakheel, Meydan, Dubai Properties, Meeras etc.
• Follow-up with the contractors for Site Progress Report, pending approvals and NOCs from all Government and Regulatory bodies.
• Facilitate maintenance related work in coordination with vendors, contractors, sub-contractors and in-house maintenance team for all works related to the Top Management’s residential villas.
• Schedule Doctor’s Appointments, Medical Check-ups and process Medical reimbursements on behalf of Top Management.
• Coordinate with the personal drivers for servicing of various luxurious cars owned by the Top Management as and when required. Liase with Service Centers like Gargash Enterprise, AGMC, Al Tayer Motors, Al Naboodah for negotiating the quote of spare-parts and timely delivery of the serviced vehicles.
• Enroll and Manage Loyalty accounts of Top Management for their hotel and airfare spends. Keeping a track of loyalty points accrued and redemption of the same as and when required.
• Arrange dinners, lunches, and retreats for the Top Management and their Guests.
• Establish and maintain relationship and contact database management through World class Software.
• Maintain expense reports by tracking credit card expenses related to ticketing, visa application fees, hotel reservations etc.
• Evaluate incoming documents for Top Management. Screen incoming calls to the Top Management, determining whether it requires the attention of the Top Management.
• Research, prioritize, and follow up on incoming issues and concerns addressed to the Chairman, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response.
• Solve routine problems on own; work with others to solve more complex issues.
• Act as first point of contact for Top Management and always maintain strict confidentiality .
PROFESSIONAL SYNOPSIS June’10 – Jan’14
Executive Assistant to the Chairman
Company : Emirates Neon Group
Job Profile :
• Maintain close liaison with different departments and take accountability to ensure that all matters are attended to promptly as required, giving attention to details to ensure completeness and accuracy of information.
• Manage and organize internal and external meetings and organize travel arrangements. Ensure preparation and follow up for regular Management meetings for the entire Group. Take minutes of the meetings where required and distribute to attendees in a timely fashion following meeting.
• Prepare agenda, correspondence, reports and presentations. Ensure accuracy of information, attention to detail, timely data collection, integration of information where applicable, appropriate use of business language, preparation and submission within required timelines.
• Efficiently process and manage all inbound and outbound data and information, both confidential and routine; review documents and if necessary, ask for supporting data before forwarding to the Chairman’s office for approval and signature.
• Compose letters on behalf of the Chairman.
• Act as first point of contact for both internal and external parties who wish to contact or meet the Chairman and screen the requests to ensure those with genuine and important reasons are given priority.
• Manage Client Relationship on behalf of Chairman -deliver positive customer service experience, to understand their individualized needs, to direct them to the appropriate service, resolve problems to win repeat business. Clientage base includes Landmark Group, Essa Saleh Al Gurg, Iffco, Nissan M.E, Rivoli Group, Danube, Lal’s Group, Swiss Arabian & many more.
• Prepare quotes, artwork co-ordination between Client and in-house, co-ordination for Municipal permissions for artworks, open work orders, production and installation follow-ups, generate invoice and Outstanding follow-ups for accounts handled by the Chairman.
PROFESSIONAL SYNOPSIS (INDIA) May’07 - May’10
Head-PR & Customer Relation Management
Company : Ambuja Realty Development Ltd
Job Profile
• Deal with all documents relating to customer correspondences independently. Keep record of all customer details in Systems, take care of the changes from time to time and coordinate with different departments of the organization for the necessary formalities.
• Liaise between the national retailers (clients) and the organization. Communicate with the entire retail family (281 Units) of City Centre & solve all the queries of the retailers.
• Measure the satisfaction level for both visitors & occupants of City Centre as well as analyze the trends over the quarters. The report thus generated helped in the management decisions & satisfied the requirements of ISO-Integrated Management System (IMS).
• Have a team to plan the course of action in any kind of crisis. To trouble shoot potential problems & find ways to resolve them. To look after the general administration of the project City Centre.
• Measure the feedback, grievances and demands of the visitors of City Centre through the Interactive Touch Screen Kiosks, to understand the demands and requirements of the buyers and help Management strategies and implement such requirements and demands for future projects.
• Supervise the maintenance of the Official website of City Centre. Manage the updation, content and other aspects of the website: www.citycentrekolkata.
• Supervise the follow-up of the outstanding payments of the Occupants of City Centre via mails and calls
PROFESSIONAL ACHIEVEMENT
• Organized the 1st BCE (Business Community Engagement) in collaboration with Dubai Economy in November 2017 at Dubai; UAE. Appointed by IBLC(International Business Leaders’ Community) for all official communications with DED-EXCOM(Executive Committee) and submit Case Analysis Report to Strategic Affairs Council proposing Right to 100% Ownership, PR or Long-Term Residence Visa Status to Investors/Professionals, Rent Increase Cap on retail Rental Agreement etc. Witnessed landmark decision by UAE Cabinet in May 2018 on the proposal submitted.
LINGUISTIC PROFICIENCY
• English, Hindi, Bengali and Urdu
PERSONAL CREDENTIALS
D.O.B : 22/06/1977
Marital Status : Married
Nationality : Indian
Passport : N 1270862, (Expires on 19/08/2025)
Visa Status : Residence Visa (Expires 07/09/2020)
UAE Driving License : LMV (Expires on 01/08/2025)
E-Mail Address: ahmedshahina@yahoo.com
Country: Country
Phone: 0567873439
Job Position Applying For: Executive Assistant
Current Job Title: Executive Assistant- Chairman & Group CEO and MD
Total Years of Experience: 20
Copy your Resume / CV in this box: CURRICULUM – VITAE
SHAHINA AHMED
Ph: +971-56-787-3439
E-Mail : ahmedshahina@yahoo.com
CAREER OBJECTIVE
Accomplished Executive Assistant with over 20 years of work experience in office management, secretarial and administrative support to C-Level Executives. Consummate professional with effective communication skills dedicated to making the lives of busy Executives easier.
PROFESSIONAL SUMMARY
• Organized, detail oriented, flexible, self-motivated, dependable, skilled at multi-tasking, ethical and discreet.
• Adept in international travel arrangements, organizing large scale meeting, confident and poised in interactions with individuals at all levels,
• Prepare well-researched and accurate documents, manage busy calendars and efficiently handle daily office tasks.
• Proficient user of MS Office(Word, Excel, Power Point and Outlook)
EDUCATIONAL CREDENTIALS
• Post-Graduate Diploma in Mass Communication & Public Relations (PGDMCPR) with a First
class from The George Telegraph Training Institute–Kolkata, India (1998-99).
• Bachelor of Science with a First class from Calcutta University, India (1997-98)
PROFESSIONAL SYNOPSIS Feb’14 – Jan’2020
Executive Assistant to the Chairman & Group CEO (Two C- Level Managers)
Company : Pure Gold Group
Job Profile :
• Manage active calendar of appointments for the Top Management. Plan, coordinate and ensure that the management’s schedules are followed and respected.
• Arrange all global travel plans and itineraries including visas, hotels and flight arrangements.
• Liaise with other key business departments including HR, Finance, Marketing, IT, Operations and Sales on behalf of the management.
• Compose general correspondence and emails for the Management as directed. Write and deliver internal and external communications as needed.
• Arrange, coordinate and attend business review meetings of Top Management with Retail Managers and other Department Heads, take minutes of meetings and distribute to appropriate parties. Attention to detail and deadlines with exceptional follow-up skills.
• Serve as a liaison between the Chairman and the Government Offices including but not limited to DED, GDRFA, CDA, Indian Consulate, Indian Embassy, Dubai Police, Abu Dhabi Police etc.
• Facilitate PR activities of Chairman by coordinating with the PR Agency for Chairman’s PR draft approvals, Social Media Campaigns, Media Interviews, briefing on write-ups, monitor weekly and monthly PR Reports, Coverages, Award Nominations and Listings.
• Handle Chairman’s Philanthropic Initiative “Forgotten Society” and “Firoz Merchant Foundation”. Follow-up with GDRFA, Central Jails of Abu Dhabi, Sharjah, UAQ, Fujairah, RAK and Ajman for Prisoner’s List to be released, Arrange and compare quotes for air tickets from Travel Agents to secure the best air fare for the exit of released prisoners, review other financial help requests for scholarship, medical treatment, debts etc and present to Chairman for his approval.
• Coordinate with Legal Advisors to seek updates on ongoing Rental Disputes, Labour Cases and proof-reading of POAs, MOAs, Partnership Agreements, Consignment Agreements, Settlement Agreements, Contractual Agreements, SPAs etc prior to presenting it to Group CEO for his review and approval.
• Establish relationship with Brokers and Real Estate Agents for leasing personal residential properties including apartments and villas of the Top Management.
• Follow-up and liase with Developers for Title Deeds, Affection Plans, Site Plans, Community Service Charges, CAM charges etc. One point of contact for Nakheel, Meydan, Dubai Properties, Meeras etc.
• Follow-up with the contractors for Site Progress Report, pending approvals and NOCs from all Government and Regulatory bodies.
• Facilitate maintenance related work in coordination with vendors, contractors, sub-contractors and in-house maintenance team for all works related to the Top Management’s residential villas.
• Schedule Doctor’s Appointments, Medical Check-ups and process Medical reimbursements on behalf of Top Management.
• Coordinate with the personal drivers for servicing of various luxurious cars owned by the Top Management as and when required. Liase with Service Centers like Gargash Enterprise, AGMC, Al Tayer Motors, Al Naboodah for negotiating the quote of spare-parts and timely delivery of the serviced vehicles.
• Enroll and Manage Loyalty accounts of Top Management for their hotel and airfare spends. Keeping a track of loyalty points accrued and redemption of the same as and when required.
• Arrange dinners, lunches, and retreats for the Top Management and their Guests.
• Establish and maintain relationship and contact database management through World class Software.
• Maintain expense reports by tracking credit card expenses related to ticketing, visa application fees, hotel reservations etc.
• Evaluate incoming documents for Top Management. Screen incoming calls to the Top Management, determining whether it requires the attention of the Top Management.
• Research, prioritize, and follow up on incoming issues and concerns addressed to the Chairman, including those of a sensitive or confidential nature. Determine appropriate course of action, referral, or response.
• Solve routine problems on own; work with others to solve more complex issues.
• Act as first point of contact for Top Management and always maintain strict confidentiality .
PROFESSIONAL SYNOPSIS June’10 – Jan’14
Executive Assistant to the Chairman
Company : Emirates Neon Group
Job Profile :
• Maintain close liaison with different departments and take accountability to ensure that all matters are attended to promptly as required, giving attention to details to ensure completeness and accuracy of information.
• Manage and organize internal and external meetings and organize travel arrangements. Ensure preparation and follow up for regular Management meetings for the entire Group. Take minutes of the meetings where required and distribute to attendees in a timely fashion following meeting.
• Prepare agenda, correspondence, reports and presentations. Ensure accuracy of information, attention to detail, timely data collection, integration of information where applicable, appropriate use of business language, preparation and submission within required timelines.
• Efficiently process and manage all inbound and outbound data and information, both confidential and routine; review documents and if necessary, ask for supporting data before forwarding to the Chairman’s office for approval and signature.
• Compose letters on behalf of the Chairman.
• Act as first point of contact for both internal and external parties who wish to contact or meet the Chairman and screen the requests to ensure those with genuine and important reasons are given priority.
• Manage Client Relationship on behalf of Chairman -deliver positive customer service experience, to understand their individualized needs, to direct them to the appropriate service, resolve problems to win repeat business. Clientage base includes Landmark Group, Essa Saleh Al Gurg, Iffco, Nissan M.E, Rivoli Group, Danube, Lal’s Group, Swiss Arabian & many more.
• Prepare quotes, artwork co-ordination between Client and in-house, co-ordination for Municipal permissions for artworks, open work orders, production and installation follow-ups, generate invoice and Outstanding follow-ups for accounts handled by the Chairman.
PROFESSIONAL SYNOPSIS (INDIA) May’07 - May’10
Head-PR & Customer Relation Management
Company : Ambuja Realty Development Ltd
Job Profile
• Deal with all documents relating to customer correspondences independently. Keep record of all customer details in Systems, take care of the changes from time to time and coordinate with different departments of the organization for the necessary formalities.
• Liaise between the national retailers (clients) and the organization. Communicate with the entire retail family (281 Units) of City Centre & solve all the queries of the retailers.
• Measure the satisfaction level for both visitors & occupants of City Centre as well as analyze the trends over the quarters. The report thus generated helped in the management decisions & satisfied the requirements of ISO-Integrated Management System (IMS).
• Have a team to plan the course of action in any kind of crisis. To trouble shoot potential problems & find ways to resolve them. To look after the general administration of the project City Centre.
• Measure the feedback, grievances and demands of the visitors of City Centre through the Interactive Touch Screen Kiosks, to understand the demands and requirements of the buyers and help Management strategies and implement such requirements and demands for future projects.
• Supervise the maintenance of the Official website of City Centre. Manage the updation, content and other aspects of the website: www.citycentrekolkata.
• Supervise the follow-up of the outstanding payments of the Occupants of City Centre via mails and calls
PROFESSIONAL ACHIEVEMENT
• Organized the 1st BCE (Business Community Engagement) in collaboration with Dubai Economy in November 2017 at Dubai; UAE. Appointed by IBLC(International Business Leaders’ Community) for all official communications with DED-EXCOM(Executive Committee) and submit Case Analysis Report to Strategic Affairs Council proposing Right to 100% Ownership, PR or Long-Term Residence Visa Status to Investors/Professionals, Rent Increase Cap on retail Rental Agreement etc. Witnessed landmark decision by UAE Cabinet in May 2018 on the proposal submitted.
LINGUISTIC PROFICIENCY
• English, Hindi, Bengali and Urdu
PERSONAL CREDENTIALS
D.O.B : 22/06/1977
Marital Status : Married
Nationality : Indian
Passport : N 1270862, (Expires on 19/08/2025)
Visa Status : Residence Visa (Expires 07/09/2020)
UAE Driving License : LMV (Expires on 01/08/2025)
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