Full Name: Azharul haque
E-Mail Address: azharulhaque19@gmail.com
Mobile Number: 00971553505370
Current Location - City/Country: Dubai
Sector : Banking/Finance
Job Designation (Current): Cards portfolio executive
Job Designation (Wanted): Team Manager - Banking Operations
Main Skill Set/Expertise: Team Manager
Experience in Number of Years: 7
Highest Degree/ Diploma/ Certification: Bcom
Nationality: Indian
Copy-Paste Your CV Here:
Azharul Haque
Email:azharulhaque19@gmail.com
Mobile: +971553505370
Background:-
Experienced versatile professional, demonstrating progressive success for over 6+ years of experience in Customer service retail banking and cards industry. Over the years, have displayed excellence in processing ,selling and servicing financial products, retaining business & managing relationship with customers, stakeholders and external clients.
Objectives:-
Seeking a challenging position that will help me enhance my existing skills, learn new skills and knowledge in order to expand my professional and personal development.
Core Competencies:-
• Credit card portfolio
• Online & Mobile banking Update
• 0% Conversion
• Replying Emails customers, stakeholders and external clients
• Card Disputes (BFC, LPF,OLF )
• Handling Escalation’s
• Mis-Report formulation
• Social Media Complaints
Employment Details:-
Emirates NBD Bank: - August 2012
Cards rewards & Partnerships Executive
• Processing of 0% Instalment’s plans on credit cards
• Develop timely strategies promotions during seasonality and update different channels of banking.
• Actively collaborate with merchants across UAE for end to end deals conversion and partnerships.
• Coordinate with sales and product team to design offers pertaining to merchant’s products.
• Overseeing the development and use the digital channels a medium to promote ENBD products.
Online bank-net
• Resolving the customer’s queries and providing their resolutions through secure, unsecure, Facebook, twitter, and channels of online banking.
• Processing the 0% installment plans for the purchases done on the Emirates NBD Credit card customers upon receiving request through the various channels.
Customer care representative
• Receiving inbounds calls from existing and non-existing customers related to accounts, credit cards, personal loans and auto-loans.
• Assisting the customers for the technical issues related to online banking.
• Placing request relates to Blocking, un-blocking, and activation of credit and debit card to avoid fraudulent transactions.
• Follow up with all the branches for any queries related to priority customers specially.
Mashreq Bank:
Sales and service officer - November 2011 till August 2012
• Making daily Visits and calls to the listed company across the UAE to generate business.
• Selling of credit cards Salary Transfer Loans Accounts & Overdraft
• Verifying the Original documents as per KYC guide lines.
• Achieving sales targets and listing target companies.
Wipro BPO Solutions:
Customer Care Executive- January 2009 till February 2011
• Answering inbound calls and assisting customers who have particular queries and complaints.
• Resolving technical issues for (HP) laptops (EG: hard drive issues web cam issues, screen problems etc...) customers basically from U.S.A those who are unable to access laptops.
• Responsible for customer care management, workload management and processes to reduce work pressure and increase efficiency of service.
• Ensure Cross sell/Up sell targets of team are met on regular basis.
• Post-deliveries: Follow up with the customer after delivery, take the feedback and update in the customer survey sheet.
Education Qualification
• Bachelor of Commerce 2011 from Calcutta University, India
• Computer knowledge and its internet functions.
Personal Details
• Father’s NameSyed Ansarul Haque
• Date of Birth9th of December, 1987
• Marital Status Single
• Nationality Indian
• Linguistic Abilities English, Hindi and Bengali
E-Mail Address: azharulhaque19@gmail.com
Mobile Number: 00971553505370
Current Location - City/Country: Dubai
Sector : Banking/Finance
Job Designation (Current): Cards portfolio executive
Job Designation (Wanted): Team Manager - Banking Operations
Main Skill Set/Expertise: Team Manager
Experience in Number of Years: 7
Highest Degree/ Diploma/ Certification: Bcom
Nationality: Indian
Copy-Paste Your CV Here:
Azharul Haque
Email:azharulhaque19@gmail.com
Mobile: +971553505370
Background:-
Experienced versatile professional, demonstrating progressive success for over 6+ years of experience in Customer service retail banking and cards industry. Over the years, have displayed excellence in processing ,selling and servicing financial products, retaining business & managing relationship with customers, stakeholders and external clients.
Objectives:-
Seeking a challenging position that will help me enhance my existing skills, learn new skills and knowledge in order to expand my professional and personal development.
Core Competencies:-
• Credit card portfolio
• Online & Mobile banking Update
• 0% Conversion
• Replying Emails customers, stakeholders and external clients
• Card Disputes (BFC, LPF,OLF )
• Handling Escalation’s
• Mis-Report formulation
• Social Media Complaints
Employment Details:-
Emirates NBD Bank: - August 2012
Cards rewards & Partnerships Executive
• Processing of 0% Instalment’s plans on credit cards
• Develop timely strategies promotions during seasonality and update different channels of banking.
• Actively collaborate with merchants across UAE for end to end deals conversion and partnerships.
• Coordinate with sales and product team to design offers pertaining to merchant’s products.
• Overseeing the development and use the digital channels a medium to promote ENBD products.
Online bank-net
• Resolving the customer’s queries and providing their resolutions through secure, unsecure, Facebook, twitter, and channels of online banking.
• Processing the 0% installment plans for the purchases done on the Emirates NBD Credit card customers upon receiving request through the various channels.
Customer care representative
• Receiving inbounds calls from existing and non-existing customers related to accounts, credit cards, personal loans and auto-loans.
• Assisting the customers for the technical issues related to online banking.
• Placing request relates to Blocking, un-blocking, and activation of credit and debit card to avoid fraudulent transactions.
• Follow up with all the branches for any queries related to priority customers specially.
Mashreq Bank:
Sales and service officer - November 2011 till August 2012
• Making daily Visits and calls to the listed company across the UAE to generate business.
• Selling of credit cards Salary Transfer Loans Accounts & Overdraft
• Verifying the Original documents as per KYC guide lines.
• Achieving sales targets and listing target companies.
Wipro BPO Solutions:
Customer Care Executive- January 2009 till February 2011
• Answering inbound calls and assisting customers who have particular queries and complaints.
• Resolving technical issues for (HP) laptops (EG: hard drive issues web cam issues, screen problems etc...) customers basically from U.S.A those who are unable to access laptops.
• Responsible for customer care management, workload management and processes to reduce work pressure and increase efficiency of service.
• Ensure Cross sell/Up sell targets of team are met on regular basis.
• Post-deliveries: Follow up with the customer after delivery, take the feedback and update in the customer survey sheet.
Education Qualification
• Bachelor of Commerce 2011 from Calcutta University, India
• Computer knowledge and its internet functions.
Personal Details
• Father’s NameSyed Ansarul Haque
• Date of Birth9th of December, 1987
• Marital Status Single
• Nationality Indian
• Linguistic Abilities English, Hindi and Bengali
No comments:
Post a Comment