Candidate

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First Name: basel
E-Mail Address: BASELUK1@HOTMAIL.CO.UK
Country: United Kingdom
Phone: 00447703819416
Current Job Designation: Business Development Manager
Job Designation Applying For: airlines or airport operation manager
Total Years of Experience: 17
Copy your Resume / CV in this box: BASELUK1@HOTMAIL.CO.UK +44 770 38 19 416 UK


 Business Development Manager UK & Ireland, Click Aviation Network, 2014 - Present
 Duty Manager, Wataniya Airways, Kuwait, 2008 – 2013
 Ground Handling Officer, United Aviation Service, Dubai Airport Free Zone, 2003 – 2008
 Shift Duty Officer & Airfield Marshal, Executive Flight Services Dubai Int'l Airport, CAA 2000 – 2003


A seasoned aviation professional with over 16 years of comprehensive experience in airport and airline management, specializing in business development, ground handling, and VIP relations. Proven expertise in leading operations, fostering strategic partnerships, and delivering exceptional customer service. Adept at managing complex situations with a focus on operational excellence, cost efficiency, and adherence to industry regulations. Skilled communicator and leader with strong commercial acumen and a history of exceeding KPIs.

- Business Development and Strategic Partnerships
- Airport Operations Management
- Ground Handling and Passenger Services
- Crisis Management and Problem-Solving
- Regulatory Compliance and Safety Standards
- Budget Management and Cost Optimization
- Client Relationship Management
- Leadership, Training, and Team Supervision




CLICK AVIATION NETWORK
Business Development Manager UK & Ireland, Click Aviation Network (2013 – Present)
• Led the operation of an innovative platform, enhancing service quality and operational efficiency for operators, agents, and fuel suppliers across the UK and Ireland.
• Drive business growth by identifying and securing strategic partnerships, expanding market presence and enhancing business opportunities.
• Develop and implement negotiation strategies that align with company objectives, maximize potential opportunities, and meet partners' needs, significantly boosting profitability and partner satisfaction.
• Coordinate and negotiate contracts, ensuring seamless integration with business operations and adherence to corporate goals.
• Enhance client relationships through personalized account management, which has led to a marked increase in new sales opportunities and client retention.
• Manage budgeting and cost control for travel and operations, effectively reducing expenditures while maintaining high service standards.
• Maintain confidentiality and security of critical company information, safeguarding business interests and enhancing organizational integrity.


WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crises, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergency situations.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service on the high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,






WATANIYA AIRWYS - Kuwait
Duty Manager, Wataniya Airways, Kuwait (2009 – 2011)
• Administered comprehensive flight operations, ensuring compliance with all regulatory requirements and maintaining high passport and visa verification standards.
• Managed crisis situations, effectively handled lost baggage incidents and coordinated with international agencies to resolve issues promptly.
• Oversaw crew and passenger processing, ensuring swift clearance through customs and immigration, minimizing delays and enhancing passenger satisfaction.
• Developed and executed ground handling plans, coordinating necessary equipment and staff to ensure timely aircraft turnaround and adherence to flight schedules.
• Prepared and managed flight documentation, including load sheets and NOTAMs, ensuring all flight operations met local and international standards.
UNITED AVIATION SERVICE, DAFZA, DUBAI AIRPORT FREEZONE - UAE
Ground Handling Officer, United Aviation Service, DAFZA, Dubai Airport Free Zone (2004 – 2008)
• Coordinated international trip planning for charter, commercial, and cargo flights, including last-minute service requests, ensuring flawless execution of flight operations.
• Arranged credit-based fuel and handling services for airlines, enhancing operational efficiency and customer satisfaction.
• Managed regulatory compliance for overflight and landing clearances, slot and PPR arrangements, contributing to seamless international operations.
• Facilitated cross-departmental collaboration, ensuring alignment of ground, fuel, and flight operations, which optimized workflow and operational success.
DUBAI CIVIL AVIATION AUTHORITY, DUBAI INTERNATIONAL AIRPORT
Aircraft Duty shift Officer at Executive Flight Service FBO and Airfield Marshall,, Dubai Civil Aviation Authority, Dubai International Airport (2000 – 2004)
• Directed aircraft movements on the ground, operating the 'FOLLOW-ME' vehicle to ensure safe and efficient taxiing and parking of aircraft.
• Maintained high safety and customer service standards, managing traffic at congested apron intersections and during emergencies.
• Coordinated with Air Traffic Control, enhancing communication and operational planning for aircraft parking and ground movements.
• Handling VIP and flight crew through all protocols and clearing them via customs and immigration
• Ensuring services are provided to VIP, crew and aircraft services supplied e.g. ground transportation, hotel reservations, ordering in-flight catering, arranging aircraft ground service requirements, providing local information
• Maintain handling quality for customer service to a high standard
• Ensuring ATC FPL filed with Dubai Local tower and updated WX, NOTAM handed over to crew
• Maintained high levels of health and safety,


• Flight Dispatcher License EASA (2016 BAA Lithuania)
• BA Hons, Bachelor Of Art Airport and Airline Management – Newcastle College,UK - 2nd of July 2018
• Certificate Of Aircraft Marshalling, CAA, Dubai Int'l Airport - 21st of Sep 2003































































 








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