Candidate

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First Name: Pranav Prakash
E-Mail Address: Pranavp0000@gmail.com
Country: United Arab Emirates
Phone: +971 501847125
Current Job Designation: Qualify Assurance
Job Designation Applying For: It Support
Total Years of Experience: 1
Copy your Resume / CV in this box: PRANAV PRAKASH
IT Support Engineer
E  q
+971 501847125 Pranavp0000@gmail.com http://linkedin.com/in/pranavprakash0101
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Bonnanne Restaurant Building, Navy Gate Abu Dhabi, E16-02 UAE
CAREER OBJECTIVE
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Provide IT end-user support by delivering assigned activities and
priorities within agreed service levels, including managing incidents,
service requests, and hardware refreshes
Troubleshoot and resolve hardware issues promptly
Update and replace outdated computer hardware as necessary
Prepare old or obsolete hardware for secure disposal, ensuring all data is
properly removed
Assist with the onboarding of new users by setting up their hardware,
software, and required access permissions
Adhere to service management standards and processes to ensure
consistent support
Maintain accurate records and databases for licenses, warranties, and
service agreements related to organizational hardware and software,
helping to reduce costs through product standardization and tracking
Develop and implement processes and systems for the tracking and
analysis of software, hardware, and equipment from acquisition to
retirement
LANGUAGES
English Proficient Malayalam Native
SKILLS
Key Skills
• Proficient in Office 365 and Microsoft OS, with a strong grasp of Active
Directory, Azure AD, and Exchange.
• Skilled in using a variety of IT tools to support end-user technologies,
including PCs, mobile devices, and more.
• Excellent written and verbal communication abilities, complemented by a
professional and courteous phone manner.
• Office Management: Organizing files and records (physical/digital),
scheduling, and coordinating meetings
• Administrative Support: Preparing reports, presentations, and handling
correspondence
• Data Management: Data entry, maintaining databases, invoicing, and
tracking expenses
• Communication: Managing emails, follow-ups, and coordinating with
internal and external stakeholders
• Basic Bookkeeping: Invoicing, expense tracking, and financial record
management
• Procurement: Ordering and managing office supplies and coordinating
office repairs/maintenance
• Software Tools: MS Office (Excel, Word, PowerPoint), Google Workspace,
and document control tools
EDUCATION
Software Testing
Luminar Technolab Kakkanad,Eranakulam
09/2023 - 02/2024
MCA
Musaliar College of Engineering &
Technology,Pathanamthitta
10/2021 - 06/2023
BBA
College of Applied Science,
Kalanjoor,Pathanamthitta
08/2017 - 06/2020
Degree and Field of Study
School or University
Date period
EXPERIENCE
Application Tester
Jhanviaitech
06/2023 - 08/2024 Trivandrum
• Managed technical documentation, including
version control, and ensured proper filing of
project-related documents.
• Coordinated and scheduled meetings and sprint
planning sessions, ensuring alignment with
deadlines.
• Handled internal communication and follow-ups
to track action items and project progress.
• Assisted in preparing reports on testing
outcomes for stakeholders and management.
• Maintained a detailed log of defects and
resolutions, ensuring organized and timely
reporting.
IELTS DETAILS
• Overall Band Score: 7 .0• Listening: 6.5 |
Reading: 8.5 | Writing: 6.0 | Speaking: 6.0
VISA DETAILS
Visa Type: Visit VisaPassport
No: U6627065 Expiry:
16.01.2030
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